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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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It was spoiled by getting a 'Invalid Publisher Code, Offer, or Publisher - Advertiser Partnership Status ' error when searching on www'usedbooksearch.net. This happens repeatedly. It; s very irritating to a customer, and you must be losing a lot of business.
Located item of interest and purchase process was quick and easy
I was delighted that you are able to supply a copy. Wasn't sure if I already have an a/c with you. Should you have another copy for sale in the future, do you have an ‘Alert system'? Best wishes, Pat
So many books to choose from - a book-lovers heaven
Excellent: found the volume I was looking for n- and at a reasonable price
I can't get the site to display prices I pounds until I pay and change the currency for the processing to GBP.
Would help if
- more clarity about what constitutes a 1st edtion
- messages to sellers were copied to the sender
Only here I could buy this book! Thank you very much!
Always simply fab. Quick efficient searches, clear results, great service re: getting stuff sent. Such an easy and pleasurable way to stay off Amazon.
Except for my last order which still has not come, I have been impressed by the speed of delivery and quality of the purchases. It would be nice to have an email from Alibris to explain a prolonged delay.
Good choice of books at all price points, easy checkout
Fine but on checkout it would be good to have the delivery date confirmed
Loved the discount; Was dismayed when, at check-out, it had already been applied.
Generally a good service. Some suppliers a little slow on delivery
Spent some time trying to buy books from the same vendor, only to find that shipping is per book.
Very good, it's wonderful experience all together.

