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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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You seem to have lost my personal details and order history. This diminishes my confidence in your systems.
The site is well structured, and offers a clear and functional shopping experience
Simple to follow and reasonable shipping cost plus a well laid out site
Very user friendly and a lot of choice. One of the best used books website.
Fast and easy way of shopping. I don't have an Ebay account, which all the other sellers of the book demanded, so this was the onlys option for me buying the book. Not to mention the very low price.
I've had trouble with topcashback.co.uk keep directing me to alibris.com, not alibris.co.uk. Better check. It has been a very confusing experience with the cart as well. I think because it's bet US and UK.
You wiped out my first order mid-process. Deeply infuriating
On my previous attempt to order from you, you refused a perfectly good debit card, which other firms accepted on the same day as valid. I have not used you for a considerable time as a result. I have only returned on this occasion, because I could not locate this book elsewhere.
Easy and quick and good selection of books, very good site, easy ordering
Quick, easy, good value, brilliant!
Exactly what I needed!
It is a quick,, easy, and comprehensive service, straight from home
It has a good and large range of books and the web site is user friendly
The best price I've found for that specific edition and glad it ships from UK. Postage price reasonable. Although I didn't find out how long till I can expect to receive it until I had paid
I found it difficult to navigate the menu but as it has been 10 years since I last used it and it has become better! So, overall I am relieved it has become easier. However, I DO hope it will continue to become more simple to access over time.
Very pleased to find a copy of this title. For some reason this book is only available new from the USA. I'm pleased to find a second hand copy available from the UK
I found what I was looking for very quickly. The information on the site is very clear.
Thank you for allowing guest accounts and not forcing us to sign up for an account to order a book
Thank you for allowing me to buy using a guest account. Many websites make you sign up before placing an order, which is extremely annoying. I try not to use websites that force you to sign up.
Found exactly the book i wanted (not knowing title or author) and found a copy at a price I was willing to pay: ideal!
Maybe computer system changed since I last ordered, but I had great difficulty logging in, with my password not accepted.
Books are magical. And alive is is very easy to use and sellers respond very quickly.
This was a routine visit for a rare book but postage is a bit steep
Search engine very poor. Can't search individually specifically for audiobooks thus have to search all products and and get lots of irrelevant items.

