On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've bought from alibris a few times always with a positive experience but this time I kept having to adjust my order so that the shipping wouldn't be £50+ for a £50 order. Maybe its the sellers selling used books for cheap and jacking up the shipping price or a bug on your site. Thank you.
It is a very straightforward process to order books
Easy website and customer friendly.
Very good customer service
Easy website, easy to order online, speedy answers when questions pop up, very good support if support needed.
In one word: perfect
Very professional, high quality service, fast responses from customer service, congratz keep up this excellent first class service
Painless, interesting, a wide-ranging selection, good value; what's not to like?
Experience is good, book prices + delivery to Switzerland still higher in your ahop than in other places (just for some books)
Good, no hassle, some UK sellers do not ship toEU/Switzerland anymore, so this limits the choice :(
The library of books is well organised and easy to find with accurate book covers shown for clarity.
Really easy to buy just what I was looking for, thanks!
The worst bit of the shopping experience 'so far' is this pop up. Exactly how do you expect me to rate something I have not yet received?
Okay, I will know more when the item arrives.
Very promising so far. Looking forward to see, read and smell them. Hopefully to full satisfaction.
The Shipping prices that appeared at checkout was a complete negative surprise!
Very pleasant. It would be good to be able to see the shipping costs while still managing the items in the cart, before moving into the purchase itself.
Full shipping costs should be stated; this sale is a contract.
Easy to use website, when buying second hand mass market books I like to buy from one seller, alibris makes this easy.
Not sure yet as depends how long my order will take to arrive
Very easy to do and understand. Ive been using Alibris Books for several years now and always been happy with it.
Alibris, as always, offers an easy to navigate site and quick transactions.
Easy to navigate. Attractive interface. A book/film/music shop that doesn't flood your screen with garden furniture, electrical goods, clothing, groceries, DIY goods, bicycles and countless other things you weren't looking for when you're just browsing or searching for a book.
Quick and easy to find the book I wanted. At a good price too.
It is expensive so it should be quick. It often takes so long that I forget what I have ordered
Would like to see the shipping cost up front without going to checkout to find out. Puts me off
*******789
I've asked some information regarding the book I bought but has been given to me geneal explanation. Don't feel safe regarding the overall process
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members