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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Brilliant service, easy manoeuvre around shopping, well informed, really pleased with this seller!
Ok, used before, but shipping is getting too be expensive.
I'm very pleased with this way of shopping and I would like to recommend it to others.
A very easy place to shop. Always good experiences.
I shop here often and I am very pleased with Alibris.
YOU HAD SOMETHING PRICELESS AND OLD BOOK WHICH HAD MY GREAT GRANDFATHER IN IT. I SENT IT TO MY MOTHER, HIS GRANDDAUGHTER.
Found book easily, well described - efficient payment method.
Good speed askakasklaskladsaskdakdjakldjlkankldnklfnlkfn
Well organised site, good clear info, search tool works well.
Great choice of books and good prices. Checkout process a bit laborious.
You pre-ticked the box for sending me spam. Don't do that. It should be opt-in only.
Great site for finding second hand books. Only issue is it takes a long time to receive the item, and I generally only get tracking details from when the original seller sends it to when it arrives at the Alibris warehouse, which is confusing!
Too many pop-ups and unhelpful Cookies statement / policy
Basically not providing the service without intrusive obstacles and too interested in data appropriation
Actually, I would have preferred to answer this question AFTER I have received the book! So far, so good...
I like to give books that I really liked or buy them for me cheaper second-hand
Would like to see the information more clearly with an option to view it on its own
Appreciated ordering as a guest without subscribing. Would appreciate PayPal.
Weren't able to choose payment though Paypal which I naturally would like, safetywise! //Mattias, Sweden
New or used everything has always been impeccable, timing, quality, efficiency, and price.
Why would Blackwell's shipping charge be 7€ LESS on this order? I ave ordered 3 books from you today!
I find shipping an ordinary weight book at €7.59 excessive unless EU Customs are included.
Easy to use the site and a great selection of titles
First order missing 1 item, but the others arrived fairly promptly. Easy to order your requirements and good communication. Quick response to missing item and no problems getting money back. All in all a good company to deal with.
You sent me an email offering 20 pounds off before midnight today bur I missed the moment when I needed to add the voucher code. Can you still apply it to my order? Many thanks, Rebecca
My basket emptied itself for some reason while I was resetting my password and I had to start all over again. The editions I'd chosen first time were no longer available and I ended up having to buy more expensive copies of the books I wanted.
Stop trying to push your newsletter on visitors - this should be opt-in, not opt-out.

