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Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Changing the shipping address was a pain. I enetred my new address in the various fields and saved it, but on the checkout page it still showed my old address. Now managed to do it after several attempts.
This is the 3rd time I am ordering the same book, because it has never been delivered to me and it's number 4 of an 8 part series. PLEASE MAKE SURE IT COMES THIS TIME! Thank you
I had to work through your website several times before it would let me buy the book.
Mmm... none of us deserves five stars... Alibris comes within a whisker, though.
Alibris has never let me down & it has a great range of my kind of reading material
Something is amok with your system. All others accept my new card, you don't For this and the previous book I had to re-enter the same information till your system accepted it.
In the future I shall have to look at the next book provider in the hope it will be a simple operation.
Love that there are so many details on which edition book you're gonna get. Would love to have a picture of the actual book itself.
A wonderful experience all around, quick and easy to use website with a wonderful selection of movies and books to choose from.
Everything was quick and simple to use. Excellent experience all around.
This being an isolated purchase it was useful to use as a guest without needing to create an account. Process to view item and make purchase was very easy.
My Mastercard credit card wouldn't be accepted even though I'm not near my credit limit card so I used my visa bank card instead.
Deceptive pricing. One price shown at bookfinder.com, another price at the product page and then another price at checkout. Overall, a $13 markup.
I found the book on bookfinder which provided a description for the book and said postage was included. When I clicked through to alibris and put it in my basket, additional postage was added.
Quite good. I was annoyed by 'HPB-movies' recently who charged me, told me a book was actually mailed then cancelled it and took 3 days to reimburse me.
Shipping cost incresed 3x right before paying. They wait till you introduce all shipping and payment data before showing the real cost. Not a good practice.
No funny stuff, name and number and away we go. Just the way it should be. No extra passwords to have to remember. After all we are not looking for the password to the cave in which the giant sapphire is hidden, are we. No Sri Lankan sapphires just a treasure of a book
Via another search engine, I went straight to the book I wanted. As a regular-ish user, the order process was quick and simple.
Good communications with seller, although photos on the alibris site always help.
My first order was cancelled and when I chose a replacement using the link provided, this was cancelled as well. Now I am ordering a third time. It is so confusing. The bookshop that has cancelled twice is still showing the book on offer, but I am afraid to order from them again, so I have chosen a different copy.
My original order was cancelled, but the replacement seems almost the same. I don't understand why this couldn't have been handled more smoothly as happens for instance if an extra shipping charge is necessary. In other words, just asking for approval for the substitute.
Two different postage costs on separate pages, it said €4 until the checkout page, when it went up to €9.20.
AS usual, I have always been able to get exactly the book I am looking for, Alibris has never let me down, so, Thanks everybody
As usual, I can always count on Alibris to have the book I am looking for. Well done!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members