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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Philippines
1 review
0 helpful votes
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Very reliable company
November 18, 2020

I am a new member here, I received proper attention and the supplier is helpful. I look forward for more transactions in the future.

Date of experience: November 18, 2020
GB
1 review
0 helpful votes
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Easy with trade assurance
November 18, 2020

Easy to order through alibaba.com. But once we started ordering and we feel that Alibaba.com is a secured way of doing business. Good platform and I would recommend trade assurance

Date of experience: November 18, 2020
Reunion
1 review
0 helpful votes
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Hgh
November 18, 2020

Very grzat service. Alisa answer every time and always to offer a solution. Im very happy of this thank

Date of experience: November 18, 2020
RU
1 review
0 helpful votes
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I am very happy with the work of the Manager David Zhang, he did a good job, completed all the documents, and the goods arrived on time

Date of experience: November 18, 2020
Finland
1 review
0 helpful votes
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Managind Director
November 18, 2020

It works just perfectly. Looking forward to build our promoting stand with these equipment. Told the solution also to my friends.

Date of experience: November 18, 2020
Jordan
1 review
0 helpful votes
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Good to deal
November 18, 2020

Good to deal and can fined whats i need and find any products
Easy o use
Safe to use

Date of experience: November 18, 2020
Ireland
1 review
0 helpful votes
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Excellent
November 18, 2020

Would have no hesitation in recommending this company, been dealing with them for the past 3 years. They not only give you excellent customer service but deal with problems as they happen, giving you a great extra piece of mind. There is never a problem. Love in Crystal

Date of experience: November 17, 2020
Singapore
1 review
0 helpful votes
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Happy with the Services
November 18, 2020

Wide selections of suppliers to choose from and the response from the Suppliers are fast and responsive.

Date of experience: November 17, 2020
Florida
1 review
0 helpful votes
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No fault reassurance.
November 18, 2020

They will be by your side every step of the way like your dealing with a mom and pop company. Very reliable.

Date of experience: November 17, 2020
North Carolina
1 review
0 helpful votes
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I purchase usually 25 units a week. They are processed within two days and by the third day, I usually have tracking information. You couldn't want better customer service than Alice gives you. I wouldn't be more pleased and would recommend the company to any potential buyer.

Date of experience: November 17, 2020
Colombia
1 review
0 helpful votes
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NAPCO 8200
November 18, 2020

The page fulfills the promises, but if some products do not, we must see how this problem is solved, despite all this the purchase was made and all the logistics of Alibaba were fulfilled

Date of experience: November 17, 2020
Australia
1 review
0 helpful votes
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I chose a 5 star review supplier to design and produce jerseys and T-shirts for our charity via Alibaba. I'm very happy in all stages from beginning to delivery. Thank you

Date of experience: November 17, 2020
India
1 review
0 helpful votes
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We were really hesitant to order through alibaba.com. But once we started ordering and we feel that Alibaba.com is a secured way of doing business. Good platform and I would recommend my fellow business owners.

Date of experience: November 17, 2020
Oman
1 review
0 helpful votes
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Very good and efficient service, easy to place track and receive orders. The system provides a secure business transaction environment leave both customer and supplier well satisfied.

Date of experience: November 17, 2020
Germany
1 review
0 helpful votes
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Man kann gut in Kontakt mit Lieferanten und Verkäufern treten. Die Kommunikation mit ihnen fällt leicht. Probleme sind bisher nicht aufgetreten.

Date of experience: November 17, 2020
Saudi Arabia
1 review
0 helpful votes
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Friendly delivery
November 18, 2020

I am happy with the supplier and the handling of the order and the professional processing of the order and of following and tracing the goods.

Date of experience: November 16, 2020
Washington
1 review
0 helpful votes
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Poor experience
November 18, 2020

First of all this product doesn't look to be a new product coming straight from the manufactory. It has signs of a used product with lot of lines like someone used the razor on the product. Second the product came damaged this show a poor quality of packing, the product is packed in the way to prevent it from breaking. Third the top glasses doesn't snap in the base easily you have to press it hard with a chance to break it which also make hard to remove it from the base.

Date of experience: November 16, 2020
Mexico
1 review
0 helpful votes
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When buying I had doubts but the seller was always attentive, sincere and friendly.
I bought the product and everything was perfect. The product in good condition, 100% sure to buy and delivered on time.

We must make sure that the seller has a certificate, years old and a commercial guarantee since that will make your purchase safe.
I recommend it.

Date of experience: November 16, 2020
Argentina
1 review
0 helpful votes
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Good quality
November 18, 2020

I find what I am looking for and of good quality. The attention is very good and they solve any problem you may have with the sellers

Date of experience: November 16, 2020
Louisiana
1 review
0 helpful votes
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Great Quality
November 18, 2020

Smooth transaction. Product was delivered as promised. Buying was easy and the shipping from the company was super super fast.

Date of experience: November 16, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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