On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
First time using it and it is easy and safe to do transaction. Now waiting for my parcel and will update soon!
You can find great stuff but when you have a problem with supplier alibaba will do nothing and will protect bad suppliers!
I have purchased mask machine for ******* USD which was assembled very badly. Many parts was missing. Alibaba proposed 300 USD compensation! I even couldn't write a review about the seller.
When you puchase something you have 30 days to write a review. I made complaint about mask machine befored this deadline but after dispute 30 days was exceeded. So alibaba told me that I can't write a review. Of course during dispute writing review is blocked!
Very pleased with this business and have been able to find alot of great vendors that will hopefully be great assets to my business.
I really enjoyed the ease at which it was to do business with Alibaba. They have a wide suppliers list and able to communicate makes it a wonderful site for goods and services
I think it is a good direct platform with the producer that also sometimes fits the type of business like mine where it does not require exuberant quantities but I have found help and professionalism, high quality products like I said is floweer arrangementes business and in which quality is a key factor.
You can find anything you want. I have used it and it is secure. I really liked the quality and the shipping.
Merci, je vais encore acheter chez vous, j'aime les produits sont tellement beaux et de bonne qualité, livraison très rapide, WOW
I have had excellent buy in experience for my business. Mainly Beads for my Glass Bead Curtains. I have 3 companies I am dealing with and they are all very helpful and send the products ordered in good time to go with the good quality, I have added photos below.
Michelle Weir
SkullMayhem Ltd
I was very well updated throughout the whole process of purchase and delivery, good service.
Many thanks
The all you need site with the best prices, i order quite a lot from Alibaba, I have had a few issues, but overall my ordering experiences are positive and I will continue to order from Alibaba, best site online...
We used to buy from alibaba, and until now, everything was excelent.
Long life for this service.
We hope more selllers have more warehouses in EU.
Easy to use and very helpful to finding the goods.
The price also acceptable.
Can choose the delivery.
Great delivery and quality product. Box came in good shape wasn't crushed or damaged in any way. I headed to their site now to get thing hopefully before Christmas rush,
Thanks
I advise you never to use Alibaba. Alibaba no longer protects sellers. Alibaba charges an expensive transaction fee and if the seller cancels the order you lose your order. After payment some sellers ask for more money. Do not use alibaba. On the transaction fees Alibaba makes money. And it's non-refundable. Alibaba equals scam, fake sellers. Costumers services null null zero. They protects only the seller. This seller increased the price after payment 84$ to 144 and excuse pandemic not right. Alibaba can't do nothing
Alibaba is one of the best for purchase of anything and everything that you wish for at a cheaper price. The items displayed are of true quality
Alibaba make the business for world easy, and you can ship and do customizing for products in your home!
Great service and experience. This is my main buying platform for years from now now on. Thank you alibaba
All chips are working properly. I recommend. The communication with supplier was easy and delivery was very fast, less than a week to Europe - from order to delivery.
I am amazed of the professional and kind approach, Amy Shi in particular as a sales expert. I will remain your client forever. Thank you very much.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members