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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy for communication, response fast, good product of large size IR touch frame for video wall, good quality
Thanks for Carl's suggestion, it is helpful for me to find the suitable products
Im impressed with the services offered by Alibaba and the suppliers. Great way to do business from across the country.
Quality hair. Read your reviews. I'm always been Satisfied with their product. I only order from this vender they have pleased me everything.
Muy buena atención personalizada, productos de calidad, lo recomiendo al 100%. Super Profesionales y exactitud en la entrega.
Very helpful to a brand new customer like myself especially when it was time to pay, I was very nervous about it.
100% perfect to buy this product... good job. Good quality... recommander to buy this items... and fast shiping tracking where your item is
It was my first time to use this site but i found it very brilliant. No doubt you are on safe hand with Alibaba
Thank you so much guys
Best service, Vendor is Great and Trade assurance features provide protective cloud for my transactions
Ma commande est arrivée dans le temps, très bonne qualité. Un bon service clientèle. Je recommanderais sans hésiter!
The Alibaba Commercial platform, both for product sourcing and order management are very helpful. All my orders have completed successfully without any delay or issues.
Impressive.
I appreciate working with Alibaba and the service they provide. They make sure that the client is satisfied and the supplier assist in every way.
Https: //szgaosheng. En. Alibaba. Com/company_profile. Html? Spm=a2700. A275n. 0.0. VHyLZU I've dealt with this company for transport. When the goods came to her, she asked me for an illegal payment. I said I would not pay except alibaba.com She asked me for unjust money. 11 usd I made the payment through another shipping company.
I sought my right in alibaba customer service. But they didn't get there.
The product arrived in timely, customer service was good and professional. I would recommend this supplier, the most important is prices are competitive.
I started using the services of the Alibaba site relatively recently. Made several orders. I was very pleased with the services provided by the platform - a special trade guarantee and protection of funds.
Flibaba - Good luck and prosperity!
The product arrived in a timely manner, customer service was good and professional. I would recommend this supplier
Very helpful website to searching and sourcing product to sell it again.
Hopefully more business in future.
We have been purchasing from Alibaba for our diamond painting store for about 8 months now. We have gotten great service and products. There are some really amazing suppliers and maybe I have just gotten lucky, but everyone we have dealt with has been professional and helpful with everything. We currently use 7 different suppliers for different items and it has been a positive adventure so far :) We have never been scammed or ripped off. Communication is always prompt and some have even gone above and beyond and keep working into the wee hours of the morning for them so it is a convenient time for us in the states.
We have bought glass rhinestones, resin diamonds, diamond paintings, promotional stickers, containers and all sorts of inventory for our store.
Almost impossible to log on after the last transaction. After clicking ‘forgot password I do not get an email sent to me.
As for the search engine - it is a time waster. Takes me everywhere except where o need to go to. Mis interpretation of my words
Thank you Taylor Shi for all your help! He helped with design, easy payment processing and speedy shipment. Received our product faster than expected. Quality of neck gaitor was great as well.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members