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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba is perfect platform where you can find what you need. Thanks i always suggest friends this good for all kind of business, protctive
The cost of shipping is a little expensive. However it was on time. At the time I ordered a second similar product. It could have been send together to save shipping cost and time on delivery.
A huge choice of good products. I appreciate Alibaba is helpful when you have to resolve an issue, i am very satisfied in everything. I highly recommend.
Every thing as per committed specs. The contact person is very professional, committed and willing to resolve issues.
LOVE THE PRODUCT AND GREAT SERVICE WILL DEFINITELY DO BUSINESS GAIN IN THE NEAR FUTURE THANK YOU AND YOUR TEAM FOR GETTING ME THE COATING FAST
The project was handled very well from start to finish. Communication is very good. An all around great experience on 2 different projects.
You can sell and buy world wide very quickly. This is mazing. And most companies respond very quick and very nice. I've been so happy.
Thank you to Dora and team for five star service. Great assistance from making secure payment to tracking to operating. J.
I am vefry happy and satisfied since I started searching until receiving the printer
Well done.
I AM VERY HAPPY AND PROUD TO DEAL WITH JACY, HE WAS DEALING IN A VERY PROFESSIONAL WAY EVEN AS A SUPPORT AFTER RECEIVING THE PRINTER.
THX
Es una buena plataforma, la recomiendo, tiene buenos proveedores, les agradezco la buena atención a la hora de solucionar los problemas
Best products and good value for money. I love all my products and easy to use. Will continue to buy from here
There is quite good resources available with Alibaba to reach-out seller, RFQ, Chat, meeting options etc.
However, Alibaba shipping services / other shipping services must have transparent pricing system to make the transaction more smoothly.
Always having bad experience with shipping cost from seller's quote. Sellers playing with numbers like reduced product cost and high shipping cost etc..
I import goods from all over the world, and it is nice that there is one place to find manufacturing partners to work with. I do have to say I am getting a little aggravated at some of the sellers on the site which is not Alibaba's fault. Most of the sellers tried to do business off the site and through Whatsapp or Email. Alibaba has all the tools to communicate on there so I am not sure why anyone needs to use an app like Whatsapp. (Especially now that they have the video phoning available. I realize that to a point in some cases there has to be some other kind of contact to get the services and products as being requested. I also understand that they are paying to sell to me on Alibaba and they can save themselves and possibly reflect those savings to me by not using the site. As a buyer, I am willing to pay a little more to get the trade Assurance and having a step by step process for both sides. This almost always results in much smoother and pleasant transactions. Another complaint on sellers, not Alibaba, is nobody is reading inquiries at all they just responded with, "Hi can I help you or do have any questions?" It like well, I don't know I just wrote you a semi book that explains everything I am looking for. Which you seem to have not read at all, and now I have to write it sentence by sentence and sit here for several hours waiting to get across what I have already explained beforehand. I have had really great experiences with Alibaba as a company and appreciate their backing when working with new people that are in different parts of the world. I feel like the platform is so large that no matter what browser I use and how great of a system I am on the site platform crashes and freezes all the time. I have a surface book 16G & 512GB and I still have this problem with it, so I am thinking it isn't just me having problems. If they could get this issue tweaked out I would love that. I deal with it, but there are times it gets really bad.
A little pricey but the hoodies were very good quality and there was good communication and great response time with the seller. I would order from them again.
I always find what I need and more. The variety of suppliers and variations is great. I also like how the site is organized and search engine is great.
The site is very well organized and all information is available for future reference. Great place to meet suppliers and oversee all the trading transactions
Easy, efficient, transparent and confident of the process throughout from purchase through delivery. A great platform.
A professional and highly efficient supplier. Amended prototypes were completed and dispatched very quickly.
No big comment! Just want to say nice packing, fast delivery and good quality of beauty machine. Thanks Alibaba
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members