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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Iceland
1 review
0 helpful votes
Follow Konný H.
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I am very happy with this product, they look very nice and the glasses WORK! I have been sleeping better and waking up less tired!

Date of experience: December 19, 2020
Germany
1 review
0 helpful votes
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Customers Service
December 20, 2020

The customer service was good, shipping was delayed but I think that was on the part of holiday shipping first order was deliver on the day that was given but second shipment was delayed again I think that was because of the holidays.

Date of experience: December 19, 2020
KR
1 review
0 helpful votes
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First of all, I appreciate your good service and appreciate it.
Everything was in top condition until I ordered and received the product.

Date of experience: December 18, 2020
California
1 review
0 helpful votes
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Great Shipping
December 20, 2020

The Product is exactly as they said and came in less than 10 Days! Shipping doubles the price though, but definitely worth it.

Date of experience: December 18, 2020
Florida
1 review
0 helpful votes
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Awesome
December 20, 2020

I've had made oversized and small purchases from Alibaba and have had no issues with customer service, or delivery issues. Thanks again for the awesome service.

Date of experience: December 18, 2020
Pakistan
1 review
0 helpful votes
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A sample product
December 20, 2020

It's was my first experience ordering a sample from Alibaba but I'd like to pay the customs duty that cost me too much. Overall it's a good experience.

Date of experience: December 18, 2020
Hawaii
1 review
0 helpful votes
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Alibaba has completely transformed my business by getting me in contact with so many suppliers. As my business grows, I will be using this marketplace to source new affordable products.

Date of experience: December 18, 2020
New Zealand
1 review
2 helpful votes
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An excellent opportunity to make a good profit, I will be starting to sell it to my customers. Will definitely order again, thank you Alibaba

Date of experience: December 18, 2020
DO
1 review
0 helpful votes
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Best site to purchase
December 20, 2020

I've been buying for 2 years, and for now everything under control. I am looking now for a cellphone supplier

Date of experience: December 18, 2020
Grenada
1 review
0 helpful votes
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Serious about Business!
December 20, 2020

I find this site very helpful and straight forward.
Makes the transactions safe and sound. Love it!

Date of experience: December 18, 2020
Hong Kong
1 review
0 helpful votes
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Very good services
December 18, 2020

It is a great tools to contacting with suppliers, it is quite user friendly system. Some factories are good and some are so so..

Date of experience: December 18, 2020
Egypt
1 review
0 helpful votes
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Good!
December 18, 2020

I am extremely satisfied with my glasses. They are awesome and the company is very professional. The glasses got here on time and on schedule. I'd like to thank Rebecca for her professionalism because she keep me informed throughout the whole process of production and delivery. Thank you I WOULD HIGHLY RECOMMEND IT!

Date of experience: December 17, 2020
Hong Kong
1 review
0 helpful votes
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Its a good platform to deal with Chinese traders and its easy and safe. Overall i got good shopping experience.

Date of experience: December 17, 2020
KR
1 review
1 helpful vote
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The kindness here is beyond imagination. This place kindly explains my constant curiosity. They send us lots of sample pictures and give us feedback without forgetting what happened a long time ago.If possible, I would like to visit here and buy real parts. I'm sure of the product shipment, and it handles what I want quickly.

Date of experience: December 17, 2020
Michigan
1 review
0 helpful votes
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WHAT A GREAT COMPANY
December 20, 2020

This is a Great Company but must find a better delivery Service. The Service that was choosing for Me was UPS They could do better!

Date of experience: December 17, 2020
Georgia
2 reviews
0 helpful votes
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Everything has been correct so far. I'm a happy customer. I look forward to do a lot of business with the vendors I have used so far. My favorite is Dream Li from Rebecca Ltd. His english is exceptional and his order for me was right on point. Thanks Dream LI.

Date of experience: December 17, 2020
Puerto Rico
1 review
0 helpful votes
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Excellent service
December 18, 2020

Friendly suppliers always helping you in the order process and receiving. Customer for life,,, jm installation corp Puerto Rico.

Date of experience: December 17, 2020
Australia
1 review
0 helpful votes
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Very affordable
December 18, 2020

Very satisfied from ali baba. Diffinitly there r scammers all over the world. Ali baba has to try to support its customer. I dont have any problem with alibaba. Thank u ali baba.

Date of experience: December 17, 2020
Massachusetts
1 review
0 helpful votes
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A lot of options
December 18, 2020

There are a lot of options and it's challenging to find the best fit. A lot of trail and error. But a great place to start.

Date of experience: December 17, 2020
Texas
1 review
0 helpful votes
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We use shoping via alibaba. Best experience and best supplier. As we need. It can be a escrow for the buyer and the supplier. Thanks Shenzhen Liseno Electronic Company communicate with us very well. Supply best goods to us. what a good guy of Louis.

Date of experience: December 17, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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