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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I am very happy with this product, they look very nice and the glasses WORK! I have been sleeping better and waking up less tired!
The customer service was good, shipping was delayed but I think that was on the part of holiday shipping first order was deliver on the day that was given but second shipment was delayed again I think that was because of the holidays.
First of all, I appreciate your good service and appreciate it.
Everything was in top condition until I ordered and received the product.
The Product is exactly as they said and came in less than 10 Days! Shipping doubles the price though, but definitely worth it.
I've had made oversized and small purchases from Alibaba and have had no issues with customer service, or delivery issues. Thanks again for the awesome service.
It's was my first experience ordering a sample from Alibaba but I'd like to pay the customs duty that cost me too much. Overall it's a good experience.
Alibaba has completely transformed my business by getting me in contact with so many suppliers. As my business grows, I will be using this marketplace to source new affordable products.
An excellent opportunity to make a good profit, I will be starting to sell it to my customers. Will definitely order again, thank you Alibaba
I've been buying for 2 years, and for now everything under control. I am looking now for a cellphone supplier
I find this site very helpful and straight forward.
Makes the transactions safe and sound. Love it!
It is a great tools to contacting with suppliers, it is quite user friendly system. Some factories are good and some are so so..
I am extremely satisfied with my glasses. They are awesome and the company is very professional. The glasses got here on time and on schedule. I'd like to thank Rebecca for her professionalism because she keep me informed throughout the whole process of production and delivery. Thank you I WOULD HIGHLY RECOMMEND IT!
Its a good platform to deal with Chinese traders and its easy and safe. Overall i got good shopping experience.
The kindness here is beyond imagination. This place kindly explains my constant curiosity. They send us lots of sample pictures and give us feedback without forgetting what happened a long time ago.If possible, I would like to visit here and buy real parts. I'm sure of the product shipment, and it handles what I want quickly.
This is a Great Company but must find a better delivery Service. The Service that was choosing for Me was UPS They could do better!
Everything has been correct so far. I'm a happy customer. I look forward to do a lot of business with the vendors I have used so far. My favorite is Dream Li from Rebecca Ltd. His english is exceptional and his order for me was right on point. Thanks Dream LI.
Friendly suppliers always helping you in the order process and receiving. Customer for life,,, jm installation corp Puerto Rico.
Very satisfied from ali baba. Diffinitly there r scammers all over the world. Ali baba has to try to support its customer. I dont have any problem with alibaba. Thank u ali baba.
There are a lot of options and it's challenging to find the best fit. A lot of trail and error. But a great place to start.
We use shoping via alibaba. Best experience and best supplier. As we need. It can be a escrow for the buyer and the supplier. Thanks Shenzhen Liseno Electronic Company communicate with us very well. Supply best goods to us. what a good guy of Louis.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

