Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Stephone J.
Unfollow Stephone J.
Share Review
Report Review

Good mould and good quality, we sell to our more than 8 customers
They are all suprised that the container goods with so high quality
And all packings and cartons and insider sticker are very stable and nice looking and
High quality materials.

Date of experience: December 21, 2020
Germany
1 review
0 helpful votes
Follow sandra p.
Unfollow sandra p.
Share Review
Report Review

Very professional
December 22, 2020

Excellent order processing. The seller was very friendly, helpful, courteous, patient and had a great deal of knowledge about the products. I'll be back and thank you for the smooth transaction! I will come back. Sandra

Date of experience: December 21, 2020
North Dakota
1 review
0 helpful votes
Follow Jaymi A.
Unfollow Jaymi A.
Share Review
Report Review

AMAZING
December 21, 2020

This website is truly amazing because of the massive product selection they have, is user-friendly and the assistance you get throughout the whole experience of searching for and purchasing the product, you're wanting.

Date of experience: December 21, 2020
GB
1 review
0 helpful votes
Follow Irfan Y.
Unfollow Irfan Y.
Share Review
Report Review

5 pairs Mink Eyelashes
December 21, 2020

Great communication very efficient services by Miki and the products were great quality looking to order again.

Date of experience: December 21, 2020
Kenya
1 review
0 helpful votes
Follow Mercy I.
Unfollow Mercy I.
Share Review
Report Review

Turtle neck sweaters
December 21, 2020

Am grateful for good services, and quality product. Keep up the good work and great service. Looking forward for more business in future.

Date of experience: December 21, 2020
Texas
1 review
0 helpful votes
Follow Tanveer A.
Unfollow Tanveer A.
Share Review
Report Review

Customer service
December 21, 2020

Delayed actually very delayed shipping and worst customer service! Shipment stays in alibaba warehouse for weeks before shipment!

Date of experience: December 20, 2020
GB
1 review
0 helpful votes
Follow Roy I.
Unfollow Roy I.
Share Review
Report Review

Great Service
December 21, 2020

I have 3 orders so far find the service good and cheap have not been disappointed so far will be ordering again in the future Thank You

Date of experience: December 20, 2020
California
1 review
4 helpful votes
Follow Hawanatu F.
Unfollow Hawanatu F.
Share Review
Report Review

Please buyer be aware of Alibaba.com e-commerce services. The site is full of fraud and scammers. I just got scammed almost 4000USD. Alibaba gave these scammers a platform to do their fraud. Alibaba do not screen the so call suppliers on their website. I don't want what happened to me happened to other people. Please don't buy anything from Alibaba website. It is infiltrated with scammers. Don't become a victim. Stay away from this website.

Date of experience: December 20, 2020
Puerto Rico
1 review
0 helpful votes
Follow Kevin V.
Unfollow Kevin V.
Share Review
Report Review

Product was just as described, great quality. Also great communication with the seller. Would recommend this company. A+

Date of experience: December 20, 2020
RU
1 review
0 helpful votes
Follow Lolita V.
Unfollow Lolita V.
Share Review
Report Review

Recomended!
December 21, 2020

Because of the pandemic situation there was a delay with delivery. Joyce is a very communicative, always answer you and help to solve problems.

Date of experience: December 20, 2020
Saudi Arabia
1 review
0 helpful votes
Follow Dhafer A.
Unfollow Dhafer A.
Share Review
Report Review

Fantastic seller
December 21, 2020

Fantastic seller The location is excellent, the deal with them is great and the service is fast

They sell and supply services to merchants and e-commerce. The world is in your hands, now with Alibaba introduces merchants, suppliers and factories
Wonderful progress I wish you more progress
Thank you

Date of experience: December 20, 2020
Nigeria
1 review
0 helpful votes
Follow akinyemi a.
Unfollow akinyemi a.
Share Review
Report Review

Customer Service
December 20, 2020

The customer service is top notch. From order to delivery is excellent and what you order is what you get which is most important. Also information update is very top quality. Keep it up

Date of experience: December 19, 2020
Canada
1 review
0 helpful votes
Follow Rajesh S.
Unfollow Rajesh S.
Share Review
Report Review

Great Service
December 20, 2020

I like the way Alibaba assurance works they always help customers to get the quality and services they need.
Thanks

Date of experience: December 19, 2020
Nevada
1 review
0 helpful votes
Follow mujahid s.
Unfollow mujahid s.
Share Review
Report Review

JUST GREAT -- THE SELLER REPRESENTATIVE CAMILLE JHU AND JUSTINE SHI ARE AWESOME---THEY ARE ASSETS OF THE COMPANY. THEY ARE POLITE AND SO RESPOCSIVE AND WILLING TO SOLVE ANY ISSUES. I AM GRATEGUL TO THEM.CAMILLE COMPLETED THE ORDER AFTER JUSTINE LEFT --BOTH ARE GREATEST SELLERS IN ALIBABA. I SALUTE CAMILLE FOR HER EXTRAORDINARY RESPONSIBILITY. CAMILLE AND JUSTINE --- YOU ARE PSORT OF PEOPLE TO BE LOVED AND ADMIRED.AND MANY SELLERS SHOULD LEARN FROM YOU.

Date of experience: December 19, 2020
Texas
2 reviews
0 helpful votes
Follow Marcus C.
Unfollow Marcus C.
Share Review
Report Review

Supplier is very helpful and on time! No problems with my product or shipment. They answered my questions and took care of any problems that occurred. Look forward to future business.

Date of experience: December 19, 2020
New Jersey
1 review
0 helpful votes
Follow Whydeka S.
Unfollow Whydeka S.
Share Review
Report Review

Great vendor and purchase came early and package was good. Great communication and great with helping out if you don't understand. Thank you Cynthia she's really the best really appreciate her.

Date of experience: December 19, 2020
Morocco
1 review
0 helpful votes
Follow Mohamed D.
Unfollow Mohamed D.
Share Review
Report Review

Good site with good customer service and make you feel safe purchasing from well rated suppliers (easy to find them)

Date of experience: December 19, 2020
Canada
1 review
0 helpful votes
Follow Amanda H.
Unfollow Amanda H.
Share Review
Report Review

Excellent service!
December 20, 2020

They get back to you very quickly, very friendly and was willing to solve any issues. The only issue I had was with my first order, there was a few charges missing but william sent them out to me. I will continue to work with him.

Date of experience: December 19, 2020
Germany
1 review
0 helpful votes
Follow Muhammad M.
Unfollow Muhammad M.
Share Review
Report Review

Alibaba
December 20, 2020

Alibaba makes the business much more easier...
Really good and ontime service...
Love you baba...

Date of experience: December 19, 2020
Iceland
1 review
0 helpful votes
Follow Konný H.
Unfollow Konný H.
Share Review
Report Review

I am very happy with this product, they look very nice and the glasses WORK! I have been sleeping better and waking up less tired!

Date of experience: December 19, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos