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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nice service and good quality product, quick and friendly replies and suggestions. I recommend this supplier to buyers.
My first and only transaction through Alibaba to date was the purchase of several Saidi red light therapy devices. Communication and service from the Saidi rep was excellent, the Alibaba buying process was was easy and efficient.
Tommy was very kind and easy to communicate with, he helped me to choose the best item for my online shop. Very glad I found a trusted supplier
Had a problem with supplier who supplies goods with wrong colour logo
Alibaba looked into it and did nothing... just said colour was the same which is incorrect ( see photos)
Complete waste of time complaining as did nothing
Very easy and convenient and professional supplier on the site. My first experience was good.It was good product and packed well. Shipped on time to be received
I've submitted a lot of evidence on two different manufacturers but Alibaba are doing nothing about it claiming not enough evidence is submitted. I shared videos + pictures + receipt with them to show that some manufacturers didn't deliver the right amount of products I ordered and they mention that proof is not enough. I shared a video using the product to show that it's not functional, they agree with the supplier which by the way is a GOLD SUPPLIER with 5 star reviews. The supplier simply blocked me and doesn't want to resolve the issue, and Alibaba is also doing the same.
Very disappointed with Alibaba's customer service.
I love to work with Rebecca she is very professional. Hightly recommend to work with her. Good quality products and shipping on time.
THANKS. WE DEFINITELY WORK AGAIN WITH ALIBABA. VERY PROFESSIONAL. EASY TO USE AND EASY TO FIND ACCESS TO PRODUCER AND SUPPLIER
Great products and great customer service. The e website is easy to navigate and the selection of products is enormous.
Alibaba is a wonderful website where you can bulk buy products. It's absolutely amazing since nothing gets lost. You can see where the product is during the shipping in real time. There are tons of vendors to choose from. Some speak English but some don't. It's important to pick an English speaking vendor since otherwise you couldn't communicate properly. I think Alibaba is wonderful for business and i would personally go there any time i would need to buy items in bulk to sell them on other platforms. The prices are really good and the quality is good most of the time. But be wary before buying items in bulk and order a sample since the product might not be what you're looking for.
Easy transaction with suppliers. Got good quality products in good shape and timely fashion. Thanks Alibaba
All Good. Very Nice and proffesional service. The product quality is amazing. Alibaba deserve 5 stars and more. I dont have issues with them
I am so happy with Alibaba. Easy to find what I need and great deals to be had.
Loads of choices and great site links.
Estoy satisfecho con el tractor espero que dure muchos alos en las faenas de campo. Recibimos cortador de pasto, un arador de discos y una maquina embaladora para pacas cilindricas. Estare haciendo pruebas con el equipo en las fechas de Enero del 2.021.
Jack, my point person was very patient with me as I asked him questions, changes my order. He was quick to make adjustments according to my needs. I would recommend them to my friends and anyone who decides to use their services.
Thank you
I love the service and to fast delivery, i loved everything from order to Delivery, Thank you Very much for this special service
Have Great christmas Holidays
Very nice and proffessional service.
Leo was very helpful and 24/7 online to reply msgs,
The product is cool according to the price and quality, thats wow.
I really love it.
I loved working with them. Not only are they professional and polite but their lroduct qnd quality is amazing!
This company have a professional service. Everything goes smooth and on time. Good received in a good matter and are all what was expected.
The only thing is by Alibaba always, that the shipping cost are to high, at least for those who order not big volumes.
If you would have a service like "Lazada" for shipping it will boost your business immensely
W. Nickl
Come and buy from the suplier. He sell very condfidel apprival and good condition. I will buy from him again.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members