AlibabaReviews 13,220

I had an excellent experience with my order for custom parts through Alibaba.com. Mr. Lawrence Zhong was my contact at Shenzhen Laiman Metal Products Co., Ltd. He was knowledgable and helpful and after my order was placed he kept me updated on its status. The order shipped on time, arrived quickly, and the parts are perfect. Thank you Mr. Zhong.

Based on suggestion by Alibaba. I contacted Sales manager:
Jessie Lin
Shenzhen Ruili Co., ltd
TeL:*******0784
Fax:*******1447
Skype: jessie*******
Email:*******@promo-newa.com
Factory address: Floor 7 Block 8 XiaxueVillage Bantian, Buji, Shenzhen, Guangdong
Web: www.ruili-ltd.com and ordered 1000 Pens with 1GB USB, dual LED and Pen with metal boxes. WE received the good on Monday August 18. On 20th we started to download the documents. The uploaded fine but were not able to open the files. I cionated Jessie and instaed of any explanation she accused me that I ordered cheap product and I should pay more for good quality. I never asked the quality as the price of offer was advertised. 2.30 each. She cam back after I placed the order that she made a mistake as the price with 2 LED was. 30cts mote + shipping. I told her I will think about it and what is the best she can do in price since she made a mistake. She immediately cam back to me and said if I order it now, she will give to [email protected] each plus shipping. I agreed and goods arrived on August 18. I never said I wanted cheap price and she needs to produce documents showing I asked for cheap product.
I recommend every one to saty away from the Scam company.

I launched a complaint against Fushun Lusheng Machine Co after they failed to deliver my product I had waited over 8 months and had been told story after story of why they could not deliver the didn't have any problems making a sample in which I approved then I forwarded half the deposit to the tune of over $6000 US half the order was for chrome products and the other half was powder coated the story they told me that they could not do the grinding for the chrome. With powder coating you do not need to grind and they still did not deliver with my frustration I found a new other factory on AliBaba who had provided me samples of acceptable chrome products so believing that the problem withFushun Lusheng Machine Co was the grinding I had all the molds and blanks sent to the new factory once the mold showed up at the new factory I was quickly informed that the molds were unusable and would be good for one or 2 samples I submitted a complaint to the complaints Center and I patiently waited to my surprise I checked my phone and it said the case had been closed I got to work and checked my emails there was nothing there all their emails had gone into the junk mail in their comments they told me to contact law enforcement which I believe is a joke and they still allow them to have gold status so they can screw someone else this just proves that the complaints Center does not work

I have ordered six different items from Alibaba. Of these, three never arrived. Only one was as advertised, a leather guitar strap that actually came from Switzerland.

One order of guitar strings was clearly fake. They were supposed to be Fender strings but were nowhere near the advertised size or quality. The supplier promised to replace them but they never arrived, either.

Instead of ordering from Alibaba, toss your money into the street. The chances of someone finding it that actually needs it is better than your chances of receiving anything satisfactory from Alibaba.

I agree with other reviews that alibaba.com is just a hive of thieves. My daughter ordered some Playstation4 consoles from a supplier that had been "verified" by Alibaba. After paying for the requested number of consoles, the supplier contacted her saying the minimum number that could be ordered was 10 not the 2 originally stated on Alibaba. We paid for the additional consoles then were told that we had to pay customs fees so the logistics company could release the goods. This was paid then we were told to pay a late fee, in all we paid USD2000. All payments made via Western Union which did ring alarm bells but I figured a lot of Asian companies prefer to use this payment method so dismissed my concerns.
Needless to say, we never received the goods and Alibaba were absolutely no help. All they did was remove the supplier from the site but I know they will re-list under a different name so they can scam other people. It's appalling that Alibaba does absolutely nothing to verify sellers using their service and allows scammers to blatantly abuse their system.

The great difference with sites like Amazon and E-bay is that the "guarantee" of Alibaba is not worth anything in real life. In case you did not get what you wanted, or in case the article is broken or damaged, you will get your money back... if you send it back to China. That may cost more than the price you paid. Of course the sellers know this and will try to convince you not to open a dispute (because if you win you still have to pay the return fare, so loose anyway) but offer a "better" article to replace the broken or damaged one, in return for a very low additional payment, let's say 8 dollars. In my case, the offer was to replace the broken 50 dollar article with a 90 dollar article. I paid the 8 dollars, never got the 90 dollar article and, upon opening a dispute, got back... 8 dollars. Never could claim the first unit, as Alibaba or Aliexpress have no possibility of claims or complaints other than during the shipping proces. Much better to pay a little more at Amazon because their system works better.

There are scams everywhere in the world and not limited to this site. I really like their site. But do your Due diligence before you buy like I have been doing. Check to see if they are real and see if they have had a onsite inspection. They are really trying to make it easy for you to hook up with great suppliers. The translator program may have a few kinks but better then translating you self then sending a message. I have bought hundreds of items threw them and have not had much problems. Though i do get easy to notice scam offers. Only buy threw the escrow service for your protection. Or see if the person you are talking to uses paypal or other escrow service. Do not use WU or other fast money transfers.
Over all i give the site a good rating and they have even changed the site around to my ideas. Making it more easy to use. Remember that everyone there speaks another language so you may be misunderstood. Using pictures as a option on how to explain what it is you are after helps a lot.
I have a 4yr buyer account and get a lot of great offers all the time. Remember if it seems to good to seem true it more then likely is.

This site is a rip off I purchased what I thought was an Samsung galaxy S4 phone as this is what it was advertised as only to find out it was a knock off and I can not get any assistance from Samsung because it is not their phone. Now they are listing them as copy of Galaxy S4. This is original ad. Free shipping DHL Perfect 3G Smart phone 1:1 i9500 Glaxy S4 5 inch Android 4. 2. 2 Galaxy S4 12MP Quad core s4 phone free 32gb card, the company name: Thanks brothers Co., Ltd Mr. Song

How to identify that Alibaba is fake:

1) Most RFQs come from non-U. S and Canadian countries. The ones that are allegedly from the U. S and Canada don't leave their contact information. When was the last information you wanted to make a large purchase without leaving your info.
2) They are written with the English of a 1st grader all through they claim to come from English speaking areas.
3) I found the RFQ's to be missing essentials information that any buyer would state.
4) They alleged buyers don't have knowledge of the products they claims to be seeking. They never answer requests for RFQ clarification.
5) Since we signed up, we sold 1000s of items through our site, eBay and amazon but nothing through Alibaba
6) Test if for you self without buying the "gold membership". Make a free account, list your products and you'll see many fake product info requests coming your way but NO SALES. Alibaba will then claim that you have not sales because you are not a gold member. Don't sign up for the $350 "discounted" membership with whatever garbage incentives they offer.

I'm trying to expose these Chinese scam artist. Don't be foul like I was. I was sold on it when they showed me the fake RFQs. After that, I've been receiving fake inquiries from place like Nigeria and other countries with they want to buy expensive product but don't even have enough bread to eat!