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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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LA
1 review
0 helpful votes
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First order went smoothly
March 9, 2019

I had no idea what the protocol was to order from Ali Baba and at first it all seemed quite complex but I got some good tips and instructions as I went along, which helped a lot. The order page and tracking data was very accurate and useful. Overall, a positive experience with no complaints!

Date of experience: March 7, 2019
Chile
1 review
0 helpful votes
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The gate to great goods
March 9, 2019

Alibaba is a great site to reach quality products at a very reasonable price. Huge inventory, competitions that is interesting to access different price levels and negotiations.

Date of experience: March 7, 2019
Romania
1 review
0 helpful votes
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Good site for shopping
March 9, 2019

Alibaba is a good site for shopping.
Suppliers is very good, products ar in acordance to description.
Quality and price is correct.

Date of experience: March 7, 2019
Germany
1 review
0 helpful votes
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Perfect
March 9, 2019

It was easy to get the parts I needed, shipping time shorted than astimated - There are more things I need and now I learned its an good way to order! Thanks

Date of experience: March 7, 2019
NL
1 review
0 helpful votes
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Top service
March 9, 2019

Top service and fast shipping
Great carbon fiber
Contact very good with Eva Lin thanks
Great tracking with fedex shipping

Date of experience: March 7, 2019
Chile
1 review
1 helpful vote
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Microchip
March 9, 2019

Excellent work, product arrives in good condition and the delivery time is good, for that reason I recommend thanks

Date of experience: March 7, 2019
Brazil
1 review
0 helpful votes
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ALMOST PERFECT
March 9, 2019

I WANT TO GIVE AS A SUGGESTION, TO NOT CONSIDER DELIVERY DONE, " UNTILL " THE BUYER SAYS YES...
IN MY CASE, THE PURCHASE WAS CLOSED AND DELIVERIED BUT THE PRODUCTS WAS STILL AT THE PORT, WAITING CLEARANCE...

Date of experience: March 7, 2019
Argentina
1 review
2 helpful votes
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BUENA PAGINA
March 8, 2019

Buenos días.

No tuve inconvenientes con la pagina, es de fácil acceso y pagina que se entiende muy bien ya que permite traducir a cualquier idioma
Gracias

Date of experience: March 7, 2019
Oman
1 review
0 helpful votes
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Perfect purchasing experiance
March 8, 2019

I really trust Alibaba and its services, it protects the rights of the seller and the buyer, will done.

Date of experience: March 7, 2019
China
1 review
2 helpful votes
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Happy with my first order
March 7, 2019

Very impressed with our first order from Leran. Ivy was easy, helpful and professional to deal with. We had some payment issues due to site payment problems but Ivy solved it really quickly and put us into ease. Will definitely be ordering from them again.

Date of experience: March 7, 2019
Georgia
1 review
2 helpful votes
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Awesome service!
March 7, 2019

Thank you Alibaba for taking care of my imports! I highly appreciate it. I'm very satisfied with my Supplier and the items they supplied to me. I hope to have a long lasting relationship with them.

Date of experience: March 7, 2019
Thailand
1 review
2 helpful votes
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Perfect!
March 7, 2019

Working with Alibaba and wonderful product manufacturers is a wonderful experience. Make a lot of money without any hassles. It's great!

Date of experience: March 7, 2019
Australia
1 review
2 helpful votes
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Best place to purchase items
March 7, 2019

With Alibaba you know you are covered for any issues that may arise. Highly recommend to use Alibaba for whatever items you require

Date of experience: March 7, 2019
Arizona
1 review
2 helpful votes
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Keeps eye's on the ball!
March 7, 2019

They always let you know going on. I receive 250-300 emails a day, they always update things and let me know that I have a message so I don't miss a product!

Date of experience: March 7, 2019
Greece
1 review
2 helpful votes
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The easy way to trade
March 7, 2019

So many producers and wholesalers
So many products to challenge you to trade
So analytic information
You dont even to travel

Date of experience: March 7, 2019
KR
1 review
2 helpful votes
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Graphite items
March 7, 2019

I got a good items via Alibaba
Process of purchasing is very good and easy to use
Variety of payment method
I'm happy with RFQ quotation system

Date of experience: March 7, 2019
Nigeria
1 review
2 helpful votes
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Service Follow up
March 7, 2019

Alibaba.com has an excellent service follow up which has given me confidence to continue to shop with them even from far away.

Date of experience: March 6, 2019
China
2 reviews
1 helpful vote
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Good products delivery on time professional packing, this supplier were easy to communication, its team members had supply elevator button for more than ten years for us. good partner

Date of experience: March 6, 2019
KR
1 review
2 helpful votes
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1. This ring is of good quality.
2. Fast delivery.

I made a lot of business with this seller.
I strongly recommend you to do business with this seller.
Thank you.

Date of experience: March 6, 2019
Australia
1 review
2 helpful votes
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Luna provided expert help in my custom designed item. Samples were quickly shipped to Australia and I will now be placing a large order with her company.
An excellent experience from a very professional supplier.

Date of experience: March 6, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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