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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Cambodia
2 reviews
2 helpful votes
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Very helpful
March 7, 2019

Very helpful and responsible job recommend all online shopper with this kind of the product to this supplier.

Date of experience: March 6, 2019
Pennsylvania
1 review
1 helpful vote
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Bother them I expected
March 7, 2019

Great company. Fast shipping. Very pleased with my order. Fast response time. Very helpful. Looking forward to doing more business with the company.

Date of experience: March 6, 2019
Canada
1 review
1 helpful vote
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Good service
March 7, 2019

Very good service, perfect quality! Quick and nice communication! All the samples were shipped in time!

Date of experience: March 6, 2019
Kentucky
3 reviews
0 helpful votes
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Nail brush design and execution
March 7, 2019

My experience was excellent for my first time using Alibaba or any trade site at all. I would highly recommend Alibaba and wouldn't hesitate to use their site again.

Date of experience: March 6, 2019
Chile
1 review
1 helpful vote
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SATISFECHO
March 7, 2019

COMPRA RÁPIDA Y SEGURA, ALIBABA SE PREOCUPO SIEMPRE DE MI COMPRA. TOTALMENTE RECOMENDABLE Y SEGURA. NO HUBO NINGÚN PROBLEMA, ANTES O DESPUÉS DE LA COMPRA.

Date of experience: March 6, 2019
Canada
1 review
0 helpful votes
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Excellent!
March 7, 2019

I have done the deal from my home. I have received great products with confidence due to Alibaba money back guarantee!

Date of experience: March 6, 2019
Australia
2 reviews
1 helpful vote
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First time joy.
March 7, 2019

I have just received my first order thru Alilbaba after researching the criteria needed for companies to look at, and have not been disappointed.
This was an easy process and I was made to feel confident throughout. I ordered again from another company and even though the product has not yet arrived, I can see the process is the same. I am now a fan and will return.

Date of experience: March 6, 2019
South Carolina
1 review
0 helpful votes
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Great service and quality product
March 7, 2019

I had such a good experience working with Vivian to order 30 custom cushion covers. She was so friendly, fast, and efficient. I was very pleased with my service as well as the product once I received it in the USA.

Date of experience: March 6, 2019
Texas
1 review
1 helpful vote
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Excellent Service
March 7, 2019

I have received outstanding service from Alibaba as well as the vendors who supply through them. Communications and delivery are excellent

Date of experience: March 6, 2019
Saudi Arabia
1 review
1 helpful vote
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Thank you
March 7, 2019

This is my first time on alibaba i found it interesting many thanks for alibaba web site, shopping become easier. More safe and comfortable.

Date of experience: March 6, 2019
Florida
1 review
1 helpful vote
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Reliable Supplier
March 7, 2019

Very Professioal who provides very good quality products. Ontime delivery is a plus. I will keep doing business with the supplier.

Date of experience: March 6, 2019
Botswana
1 review
1 helpful vote
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Electronics
March 7, 2019

Got the items as advertised and the supplier was helpful.

Communication was easy through Alibaba

All documents needed were readily available

Date of experience: March 6, 2019
France
1 review
0 helpful votes
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SATISFACTION
March 7, 2019

Bonjour, super expérience avec le site, pour trouver des fournisseur ou des fabricants sérieux.
Cordialement

Date of experience: March 6, 2019
Italy
1 review
1 helpful vote
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Good work
March 7, 2019

Im very happy for this transaction, shipment has been very fast, dialogue with supplier has been every courteous and collaborative

Date of experience: March 6, 2019
GB
1 review
1 helpful vote
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Great Platform
March 7, 2019

I love the platform it is easy safe and informative I will use again for product sourcing, It is very easy to find virtually anything here.

Date of experience: March 6, 2019
Illinois
1 review
1 helpful vote
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Easy way to purchase from China
March 7, 2019

I am very pleased with my experience at AliBaba.com. Several companies responded to my RFQ, and I was extremely happy with the company I purchased from. Their English and service were superb.

Date of experience: March 6, 2019
France
1 review
0 helpful votes
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Good but...
March 6, 2019

The product is good and the price is excellent! I'm satisfied about the product
The supplier is so kind and friendly and shipped the order fastly but it was delivered 6 days later with TNT...
TNT provides a terrible service so never choose it to ship and deliver your orders!

Date of experience: March 6, 2019
Armenia
1 review
0 helpful votes
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Good Customer care and product
March 6, 2019

I've ordered 24 items which was done immediately. All the requirements from my side were done immediately. The customer care is perfect, fast and prompt communication.
For sure will make new orders with this supplier more.
The order was delivered really quick (about a week to US), this is one of the most important for customers.

Date of experience: March 6, 2019
Turkiye
1 review
0 helpful votes
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Guzel
March 6, 2019

Guzel super tavsiye ederım gercekten mukemmmel
Sıze tavsıyem sorun yasamazsınız.
Guzel super tavsiye ederım gercekten mukemmmel
Sıze tavsıyem sorun yasamazsınız.

Date of experience: March 6, 2019
Austria
1 review
0 helpful votes
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Good
March 6, 2019

Easily solved all the difficulties. Thank you very much to the seller, the goods are shipped and delivered on time.

Date of experience: March 6, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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