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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very easy to use platform and a lot of suppliers to choose from. I like that you never have to talk over the phone with anyone.
I have ordered several products for my new business. All have met my expectation and in good quality.
I have been working with them for years and they have always been great professionals, they give a good service, good quality and if there has ever been a problem they have been able to solve it accordingly. I highly recommend them.
Ana
Quick and easy transaction made easy through Alibaba. The layout used made it simple to communicate with the seller and also it made it easy to make the payment through alibaba itself
All was very helpfull to complete an order with the easiest way. Order, payment, shipment with only one easy to handle web page. The best way to buy online.
Good choice, and when we talk to a company, very good react and proactive.
We will use more often this alibaba service!
Everything was great and shipping was super fast and the seller was great. Didn't realize just how easy it was to order from Alibaba. It's just like Ebay only a little farther away.
Satisfied the luminous iPhone case was excellent product, exactly description. I will be do more business with this supplier
Alibaba has a platform that works very well. I trust! I know that If I need Alibaba help me. I never had any problem with the companies accounts.
Very trustworthy and efficient! =] I would highly recommend Alibaba.com for buying stuff wholesale at the best possible prices.
The buying and payment method are good.
The searching way is hard.
I think there should be a shipping way option, because mostly u get forced by shipping agency you may not like or expensive because of the seller deal with them.
It would be GREAT if you could delete messages from your inbox, and create folders for different messages.
Greta experience, great service, information was accurate and all the tools on the web where very helpful.
I asked for several companies to contact me regarding the products I wanted to purchase and they matched me with some good companies that I narrowed down to one amazing company. I appreciate the help
I'm glad with the service and very satisfied I hope many people could know about the alibaba's services
They have a wide range of products. Autel launch and others. They are very honest with the customer and easy to communicate. I advise to deal with them
Just received my third order from stick suppliers. Very happy with the service, accurate smooth process. Very pleased so far.
Stress free delivery. One of the best online market places to do your shopping from. The site ensures buyers receive protection wile shopping.
Great experience. Product has been as described. Communication with the supplier has been excellent. Used Alibaba Logistics, pricing was a bit higher than anticipated, but still less expensive than other third party quotes.
Muy diligentes en completar la orden. Muy buena info y profesional. Los empacaron bien y todo llego antes de lo esperado
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

