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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Easy to use platform
March 9, 2019

Very easy to use platform and a lot of suppliers to choose from. I like that you never have to talk over the phone with anyone.

Date of experience: March 7, 2019
Cambodia
1 review
0 helpful votes
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Good products
March 9, 2019

I have ordered several products for my new business. All have met my expectation and in good quality.

Date of experience: March 7, 2019
Spain
1 review
0 helpful votes
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GREAT PROFESSIONALS
March 9, 2019

I have been working with them for years and they have always been great professionals, they give a good service, good quality and if there has ever been a problem they have been able to solve it accordingly. I highly recommend them.
Ana

Date of experience: March 7, 2019
Australia
1 review
0 helpful votes
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Smooth transaction
March 9, 2019

Quick and easy transaction made easy through Alibaba. The layout used made it simple to communicate with the seller and also it made it easy to make the payment through alibaba itself

Date of experience: March 7, 2019
Greece
1 review
1 helpful vote
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Great Service
March 9, 2019

All was very helpfull to complete an order with the easiest way. Order, payment, shipment with only one easy to handle web page. The best way to buy online.

Date of experience: March 7, 2019
TW
1 review
0 helpful votes
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Total sucess for this first order
March 9, 2019

Good choice, and when we talk to a company, very good react and proactive.
We will use more often this alibaba service!

Date of experience: March 7, 2019
Kansas
2 reviews
0 helpful votes
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No problems. Perfect transaction.
March 10, 2019

Everything was great and shipping was super fast and the seller was great. Didn't realize just how easy it was to order from Alibaba. It's just like Ebay only a little farther away.

Date of experience: March 7, 2019
Massachusetts
1 review
0 helpful votes
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Great and high quality
March 9, 2019

Satisfied the luminous iPhone case was excellent product, exactly description. I will be do more business with this supplier

Date of experience: March 7, 2019
Florida
1 review
0 helpful votes
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You can trust.
March 9, 2019

Alibaba has a platform that works very well. I trust! I know that If I need Alibaba help me. I never had any problem with the companies accounts.

Date of experience: March 7, 2019
South Africa
1 review
0 helpful votes
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Very trustworthy and efficient! =] I would highly recommend Alibaba.com for buying stuff wholesale at the best possible prices.

Date of experience: March 7, 2019
Saudi Arabia
1 review
0 helpful votes
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MKR rate
March 9, 2019

The buying and payment method are good.
The searching way is hard.

I think there should be a shipping way option, because mostly u get forced by shipping agency you may not like or expensive because of the seller deal with them.

Date of experience: March 7, 2019
Indiana
1 review
0 helpful votes
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It would be GREAT if you could delete messages from your inbox, and create folders for different messages.

Date of experience: March 7, 2019
Ecuador
1 review
0 helpful votes
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Great Experience
March 9, 2019

Greta experience, great service, information was accurate and all the tools on the web where very helpful.

Date of experience: March 7, 2019
California
1 review
1 helpful vote
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Great tool to use
March 9, 2019

I asked for several companies to contact me regarding the products I wanted to purchase and they matched me with some good companies that I narrowed down to one amazing company. I appreciate the help

Date of experience: March 7, 2019
BO
1 review
0 helpful votes
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Really helpfull
March 9, 2019

I'm glad with the service and very satisfied I hope many people could know about the alibaba's services

Date of experience: March 7, 2019
Saudi Arabia
1 review
0 helpful votes
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Good to deal with
March 9, 2019

They have a wide range of products. Autel launch and others. They are very honest with the customer and easy to communicate. I advise to deal with them

Date of experience: March 7, 2019
Colorado
1 review
0 helpful votes
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Easy and accurate
March 9, 2019

Just received my third order from stick suppliers. Very happy with the service, accurate smooth process. Very pleased so far.

Date of experience: March 7, 2019
Rwanda
1 review
1 helpful vote
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Stress free delivery. One of the best online market places to do your shopping from. The site ensures buyers receive protection wile shopping.

Date of experience: March 7, 2019
Texas
2 reviews
0 helpful votes
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Perfect!
March 9, 2019

Great experience. Product has been as described. Communication with the supplier has been excellent. Used Alibaba Logistics, pricing was a bit higher than anticipated, but still less expensive than other third party quotes.

Date of experience: March 7, 2019
Puerto Rico
1 review
0 helpful votes
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Responsable y a Tiempo
March 9, 2019

Muy diligentes en completar la orden. Muy buena info y profesional. Los empacaron bien y todo llego antes de lo esperado

Date of experience: March 7, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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