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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Denmark
1 review
0 helpful votes
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Nice palce to shop
March 18, 2019

Always good experience.
My favorite place to import quality product.
5 stars from me.
I will keep on using Alibaba.com in the future.

Date of experience: March 16, 2019
Austria
1 review
0 helpful votes
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Professional and friendly
March 18, 2019

We had very good experience so far. Supplier was friendly, fast and highly professional. Process via alibaba was very easy.

Date of experience: March 16, 2019
Germany
1 review
0 helpful votes
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Perfect,
March 18, 2019

Good Quality. Responsible in all aspects. Communication is excellent. I recommend. Very Fast, In Delivery

Date of experience: March 16, 2019
Malaysia
1 review
0 helpful votes
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Easy
March 18, 2019

Simple step and easy to follow the instruction, they choose trusted supplier, not worry about payment

Date of experience: March 16, 2019
NL
1 review
0 helpful votes
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Smooth communication
March 18, 2019

Easy to use interface, assures good communication with the vendors. Makes it easier to connect and purchase goods from far. I have had a good experience with the manufacturers so far.

Date of experience: March 16, 2019
Canada
1 review
0 helpful votes
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Satisfied
March 16, 2019

All the business was done happily ans professionaly. The product came in fast. Thanks, Paul (from Canada)

Date of experience: March 16, 2019
Malaysia
1 review
0 helpful votes
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Trusted platform
March 16, 2019

Th options at Alibaba are just amazing to me. As a buyer I am confident of quality since there are trdae assurance to secure transactions and quality of goods.

Date of experience: March 16, 2019
France
1 review
1 helpful vote
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Très bien
March 16, 2019

Très bonne experience avec alibaba.com, je suis très content.
Le seul petit bémol pour moi, c'est les quantités qu'il faut commander (100 - 500 - 1000- 2000 piéces c'est trop.
Pensez qu'il n'y a pas que des grosses entreprises qui aimerai passer commande.
Autrement tout était très bien. Merci

Date of experience: March 16, 2019
Italy
1 review
0 helpful votes
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Excelent
March 16, 2019

Excelent supplier and products. Very kind and professional, high quality products. Delivery very fast.

Date of experience: March 16, 2019
Poland
1 review
1 helpful vote
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Very good!
March 16, 2019

Very good, professional service.
Help at every stage.
Very good quality products.
I'm happy for transaction.

Date of experience: March 16, 2019
RU
1 review
0 helpful votes
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Отзыв о покупке
March 16, 2019

Все отлично, в срок.
Внимательные менеджеры, хорошая упаковка, своевременная доставка, понятные условия.

Date of experience: March 16, 2019
Botswana
1 review
0 helpful votes
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One stop shop
March 16, 2019

I enjoy browsing on alibaba and often find what i want and more. I just wish there was a way of putting everything i want from different suppliers in one basket and paying to 1 account.

Date of experience: March 15, 2019
Georgia
1 review
0 helpful votes
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I have been ordering through Alibaba.com for a year now and it has been a wonderful experience! Their Trade Assurance Center gives me the confidence I need to order products knowing I have a trusted partner in Alibaba.com!

Date of experience: March 15, 2019
Mexico
1 review
2 helpful votes
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Muy contento
March 16, 2019

Muy seguro el sitio, puedes comprar sin problema, no hay riesgos.
Mi pedido llego muy rápido.
Siempre le dieron seguimiento a mi compra

Date of experience: March 15, 2019
Colorado
1 review
1 helpful vote
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Great Company
March 16, 2019

Couldn't do my business without Alibaba. I appreciate their products and many terrific suppliers. I also appreciate that I feel safe and secure in ordering through Alibaba. I feel like they have my back covered.

Date of experience: March 15, 2019
Texas
1 review
0 helpful votes
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Top Quality Sunglasses!
March 16, 2019

This Company is great! 5 Stars! Excellent quality sunglasses, At a fair price. Jerry is very professional and takes care of details. Thank You So Much. Richard Diehl

Date of experience: March 15, 2019
New York
1 review
1 helpful vote
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This is the best seller. I advise him to everyone. He sent me a product in the USA very quickly and inexpensively.

Date of experience: March 15, 2019
Iowa
1 review
1 helpful vote
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Good Service
March 16, 2019

Good service, relatively easy experience for a first time customer of Alibaba. The only reason I give 4 stars not 5 is because the messaging platform on Alibaba could be updated. It is not very clear which messages have been read, opened, not read, ect.

Date of experience: March 15, 2019
Georgia
2 reviews
0 helpful votes
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Experience
March 16, 2019

I have been on Alibaba for a couple of years and I love the selection and suppliers they have. They seem to have and endless supply of what I need to keep my business going.

Date of experience: March 15, 2019
Utah
1 review
1 helpful vote
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Better than Amazon
March 16, 2019

Great selection and better vendor customer service. I especially liked how the retailers were so communicative.

Date of experience: March 15, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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