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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Finland
1 review
0 helpful votes
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Thank you
March 18, 2019

I feel always safe making purchases on alibaba group. You guys always have customers back. Thank you

Date of experience: March 17, 2019
Argentina
1 review
0 helpful votes
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Excellent platform for e-commerce with Chinese factories.
Very satisfied, good communication and advice dynamics.

Date of experience: March 17, 2019
Louisiana
1 review
0 helpful votes
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Excellent experience
March 18, 2019

My experience was excellent. Communication was easy, as they were quick to respond and easy to understand. Will definitely be coming back in the future.

Date of experience: March 17, 2019
Canada
1 review
0 helpful votes
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Great!
March 18, 2019

This was one of my first purchases on Alibaba, and it was really great. I would highly recommend to anyone else looking for suppliers

Date of experience: March 17, 2019
Canada
1 review
0 helpful votes
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Very satisfied
March 18, 2019

Very satisfied. Skeptical before buying. After receiving and testing it for few minuted it is that way i am expecting the product to be.

Date of experience: March 17, 2019
AE
1 review
0 helpful votes
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Architect
March 18, 2019

I like the system for the paid things, its safe and trust, i will deal with this site again

THANKYOU ALIBABA PEOPLE (H)

Date of experience: March 17, 2019
Japan
1 review
0 helpful votes
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Very good!
March 18, 2019

This supplier is very kind. If you wanna buy toys from China. I reccomend you this supplier. Everytime I get in touch with Mrs Rose. She speaks English. If I ask her questions, She answers me very quickly.

Date of experience: March 17, 2019
France
1 review
0 helpful votes
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Good delivery
March 18, 2019

I have ordered the products and got them in a quick time but custom has add a few days to the reception. I am happy with the quality and quantity of the goods.

Date of experience: March 17, 2019
Washington
1 review
0 helpful votes
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One of bad Sellers on Alibaba, that makes this website to loose reputation.
If you want to get defrauded and loose your money - you are welcome to contact Ruthy and place an order (yilinart.en.alibaba.com). She will send you some unknown material (not marble, as they promised), there will be missing parts and Ruthy will keep repeating " it's real marble" and they won't return your money for missing parts.
Very dishonest company! Avoid them.

Date of experience: March 17, 2019
Missouri
1 review
0 helpful votes
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Cavitation
March 18, 2019

Great seller. Professional and helpful. Will use again in the future! Will recommend to my fellow Etsy's

Date of experience: March 17, 2019
California
1 review
1 helpful vote
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Hi Cesc, we have received the goods thanks today bro and very nice to work with you. Very safety package per roll. We use it to make beach shorts so I think the fabric is no problem and soft handfell brushed is delicate. Our customers was satisfied it. We will come to you when we have fabric inquiry next future.

Date of experience: March 17, 2019
Nevada
1 review
0 helpful votes
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3D Illusion Night Lights
March 18, 2019

Highly recommend this company. I have been dealing with them now for over a year. They are fast in response and always helpful when I have a problem. Thanks for being there for me in my adventure of trying to support myself.

Date of experience: March 17, 2019
BO
1 review
0 helpful votes
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MUITO BOM E SEGURO
March 18, 2019

Muito bom a plataforma, com tradução automática.
Encontrei empresas sérias e dispostas a negociar.
Já necessitei o reembolso e o mesmo foi feito na mesma semana.

Date of experience: March 16, 2019
Texas
1 review
0 helpful votes
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Great Experiences
March 18, 2019

It was extremely easy to order and pay confidently and securely. It meets all of my needs in one location.

Date of experience: March 16, 2019
Arkansas
1 review
0 helpful votes
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First Time using alibaba
March 18, 2019

The alibaba Site seems legit and works to get you what you need even internationally. Very good alternative to ebay for china made goods.

Date of experience: March 16, 2019
Canada
1 review
0 helpful votes
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Friendly interface
March 18, 2019

It is nice to see all available options to make sure your transaction is secure.
Good follow up on service. Possibility to easily make a claim which is reassuring.

Date of experience: March 16, 2019
Thailand
1 review
0 helpful votes
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Please check with some companies, they don't have available Stock as promotes and advertising on Alibaba, even they sent on time but didn't match same as order.

Date of experience: March 16, 2019
Idaho
1 review
0 helpful votes
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Good webi
March 18, 2019

Very good and awesome electronics shop to awesome customer service experience thank you so much and order was received successful very good packaged. I will recommend every company to contact SNT for quality headphones.

Date of experience: March 16, 2019
Michigan
1 review
0 helpful votes
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Alibaba listens to customers
March 18, 2019

I had an issue with an order and using the trade assurance feature was able to turn inaction into action

Date of experience: March 16, 2019
Peru
1 review
0 helpful votes
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So great
March 18, 2019

I really like the experience and service in Alibaba, all comunication was really good and there are
Reliable manufacturers. I will order more in the future

Date of experience: March 16, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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