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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Turkiye
1 review
1 helpful vote
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Very easy for your shopping.
March 29, 2019

My point of view, Very easy for your shopping. Overall facilitate & secure for customer/user for online shopping with various products & prizing for selection.
Helpful for online service. Feel comfortable.

Date of experience: March 28, 2019
Thailand
1 review
0 helpful votes
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Perfect service
March 29, 2019

Couldnt be better perfect sevice, fast and all ad described, perfect respond from the agent, frirndly professional will order again for sure

Date of experience: March 28, 2019
Peru
1 review
1 helpful vote
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2 purchases and everything looks great.
I'm having a great time with my products now and I have to be able to sell them. Great service and customer support.

Date of experience: March 28, 2019
Florida
1 review
0 helpful votes
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Me encanta
March 29, 2019

Rápido y seguro y con excelente artículo volvería a comprarlo lo recomendaría a todos mis amigos y familia gracias

Date of experience: March 28, 2019
North Carolina
1 review
0 helpful votes
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KingTec Racing is Awesome
March 29, 2019

I have had great experience finding KingTec Racing at Alibaba. They developed my forged engine parts as specified and I am very pleased!

Date of experience: March 28, 2019
South Carolina
1 review
1 helpful vote
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MUY BUENA ATENCION
March 29, 2019

MUY BUENA ATENCION Y EL PRODUCTO TAL CUAL LO PEDI TODO FUE MUY FACIL DE REALIZAR ESTOY SATISFECHO POR TODO

Date of experience: March 28, 2019
Virginia
1 review
1 helpful vote
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Satisfied user
March 29, 2019

The website was easy to use. It provides a great service that is helpful to users. I appreciate the options when searching for manufacturers. I also appreciate the option to look for verified manufacturers.

Date of experience: March 28, 2019
Germany
1 review
0 helpful votes
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Great site to handle businesses
March 29, 2019

Alibaba is a very good website, it seems to be also smart and safe.
I do not work this long, but the first impression is great

Date of experience: March 28, 2019
California
1 review
0 helpful votes
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Excellent service!
March 29, 2019

I enjoy using Alibaba, I always find what I'm looking for and the process is smooth from start to finish.

Date of experience: March 28, 2019
Louisiana
1 review
0 helpful votes
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Ingenuity and working with Jenny
March 29, 2019

Always a great experience working with Ingenuity and Jenny He. They are very responsive and provide top notch quality

Date of experience: March 28, 2019
Canada
1 review
0 helpful votes
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Very happy with client service, responds to emails quickly and products are as per ordered. Cannot be more happy.

Date of experience: March 28, 2019
Florida
1 review
0 helpful votes
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All was very good
March 29, 2019

Full satisfied. All was o. K. The shipment was faster than expected. The communication with the supplier was fast and 100 % o. K. We recommend the supplier

Date of experience: March 28, 2019
Qatar
1 review
0 helpful votes
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There is problem with the website that you can't buy directly, it need to contact with the supplier and this contact some times take long time.
Furthermore, Alibaba accept any suppliers without checking the quality of the products. Thus, there are numerous of suppliers provide bad quality products.

Date of experience: March 28, 2019
Canada
2 reviews
0 helpful votes
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Awesome!
March 29, 2019

I have been able to find products that were the same as ones here in Canada in the stores but some times half the price. So happy so far with you guys!

Date of experience: March 28, 2019
Canada
1 review
0 helpful votes
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First experience
March 29, 2019

Experience was very positive. I went with Alibaba instead of directly because the Trade Assurance option. Always good to have a company like Alibaba on your side when exploring unchartered waters. Thank you Alibaba.

Date of experience: March 28, 2019
South Carolina
1 review
1 helpful vote
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Great Platform
March 29, 2019

I am a new user to Alibaba and I found the site extremely user friendly and it provides many safeguards for both the purchaser and the seller.

Date of experience: March 28, 2019
Pennsylvania
1 review
1 helpful vote
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Very happy with service I received
March 29, 2019

Worked with Jackson, who was very good at making sure he understood what I wanted. He also was quick in sending out my sample, for my company to inspect

Date of experience: March 28, 2019
Bahrain
1 review
1 helpful vote
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Nice experience... i am happy about the product its working fine.

BUT! The product delayed because DHL lost the invoice...

Anyways i contact the supplier they helped me to proceed the new invoice and shipment arrived after 2 days..

Date of experience: March 28, 2019
Massachusetts
1 review
0 helpful votes
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Smooth!
March 29, 2019

Great experience. All in the same place. And also with confidence.
Nice to be part of this community.

Date of experience: March 28, 2019
Missouri
1 review
0 helpful votes
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Quality was great, mix -up of communication for shipment time shipping is 3-5 days accurate however production time is separate from that and needs to be explained as well just to get better arrival date for item. No sizes are engraved on actual shoe so i had to figure it out on my own which was which. Other than that quality is 100 percent good and im happy with merchandise!

Date of experience: March 28, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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