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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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If looking for one of the best sites to buy goods it's Alibaba.com. Easy to navigate and many choices to make in the selection of products from different vendors
Sehr professionell / besten Dank / sehr schnelle Lieferung / Artikel wie angegeben/ sehr gute Abwicklung
I will order more after my Showroom will be open I'm happy whit the product... Hope it work same like it look
Thanks again..
Good cooperation with HM Machinery company
Thanks all for Jenny, give me many good suggestions and good service!
Thanks very much
I bought tire from Alibababa for the first time. I work out well. I will not hesitate to buy product from Alibaba in the future. Thank you.
We where looking for new products, that are not available in Europe. Alibaba has wide variety of products for all niches. Sellers communicate in English, so it's easy to ask for recommendations and tips. For small business there is low minimum order quantity & buyer protection. Sellers also offer samples for low cost, so we can check quality. Alibaba protects buyers from low quality products with buyer protection program.
Great place to use as a go between when buying from the Asia. I've used them on several orders and have never had a problem.
Good web interface but I meet several problems
- during charting i have several windows with same name... I delete one and disappear all charting windows and i lost contact and all messages. I am shire it is possible to repair bit I do not understand how to do.
Also in right-up corner we have red number - like new messages and it is not understandable how to clear this value by visiting corresponding link. Any way... may be later I will understand all... Thank you for your good job.
We send our inquiry to many suppliers on alibaba website, some offer is very good, but we also need more professional advise, Mr. Bruce from Lu Young give me more help, their engineer team is profesisonal and handsome, we like to work with them and we believe they could supply good quality products to us.We feel very happy when we got the machine, the quality is very good, so thanks for their work.
I am very satisfied with the quality of printed art, stretched canvas from Xiamen See Arts Industry Co., ltd. I'd love to recommend Miss Shero to more friends.
I made an order of custom rhinestone transfer design from Foksy before, their service is really worth for highly appreciate.
Excelente la logística, tiempo de entrega inmejorable y en muy buenas condiciones el producto. El seguimiento a la ubicación del paquete es muy amigable.
We have placed numerous orders using Alibaba which has easy to follow rules for both the vendors and purchasers. I always source with Alibaba, communicate through the Alibaba Message Center and pay through Alibaba.
We have had the pleasure of dealing with some outstanding companies in China and Alibaba has always been our gateway to those companies.
Great service. Convenient to use. Reliable. Love the experience. From my personal & professional perspective, I would recommend Alibaba to everyone and anyone.
Always very happy with AliBaba.com. Very fast delivery.
Well packaged. Will definitey shop with AliBaba again.
I love the hair. Harris is very helpful he'll answer any questions pretty much immediately. Very helpful and polite.
Good company to deal with, great products, fast service and excellent service, quality is trustworthy.
I very like this salesman
Great productions, quick and easy communication. Easy to work with and so happy I found this company. I see many years of business with Alibaba.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members