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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Montana
1 review
0 helpful votes
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Wallets
March 29, 2019

Very professional and answered all questions I had when placing my order
Would consider ordering from this company again

Date of experience: March 28, 2019
Thailand
1 review
0 helpful votes
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My point of view, overall facilitate & secure for customer/user for online shopping with various products & prizing for selection.
Helpful for online service. Feel comfortable.

Date of experience: March 28, 2019
Ohio
1 review
1 helpful vote
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This was one of the smoothest transactions I've had on Alibaba. The customer service was great! Communication was easy and timely. Product turned out just as I had planned. I will be returning to order more when the time comes.

Date of experience: March 28, 2019
Pennsylvania
1 review
0 helpful votes
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Found a couple of good manufacturers just watch out for scammers looking to take you away from the Alibaba model of payment

Date of experience: March 28, 2019
Afghanistan
1 review
0 helpful votes
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The best of the best
March 28, 2019

Am happy to do bisness with
This company, comunication was very good am happy about it, very good welcome and explain in detail in everytime and matter. Thank you for your help becouse l can not do it my salfe, and to all who will like to bay cnc plasma l will tell you right now this is place to bay the right think.
All the best to all af you

Date of experience: March 28, 2019
Portugal
1 review
1 helpful vote
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The best
March 28, 2019

Fantastic, simple and fast. Recommend for all. Very information to updates, are the best. Thanks Alibaba.

Date of experience: March 28, 2019
Florida
1 review
0 helpful votes
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Ordered trolling motors through Alibaba.com they used a shipping company that is holding my purchase hostage. After a price was agreed upon, the shipping company " zeal carriage" said they shipped to me with no notification. They said I wasn't there for signature. Meanwhile this is about 6 weeks after I ordered. Then they told me the product was damaged in transit and they were going to take responsibility and have the trolling motor replaced. Then they tell me after the money they lost to replace the damage trolling motors that they apparently damaged, it is going to cost me an additional $300 for shipping. I would stay as far away as I could. I got scammed! Shame on me. It won't happen again. Please save your money.

Date of experience: March 28, 2019
Germany
1 review
0 helpful votes
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It was allways ok
March 28, 2019

The products and the service are very good
The deliveries were always shipped as quickly as possible
I was always well advised

Date of experience: March 28, 2019
Italy
1 review
0 helpful votes
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Professional site
March 28, 2019

Guarantees and professionalism in one place,
A perfect combination.
I'm very satisfact and the site is friendly to use.

Date of experience: March 28, 2019
Turkiye
1 review
0 helpful votes
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Kullanımı kolay bir site..
March 28, 2019

Ilk kez kullandım sizi koruyan ve ihtiyacınıza cevap veren birileri var karşınızda her neye ihtiyacınız varsa bula biliyorsunuz.

Date of experience: March 28, 2019
France
1 review
1 helpful vote
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Led light
March 28, 2019

Very good production, supplier very professional, think a real partner. For my company a real good deal

Date of experience: March 28, 2019
PG
1 review
1 helpful vote
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Great service
March 28, 2019

I'm satisfied with my purchases and order on Alibaba.com! It's soo much easier and very user friendly to first time users. I find it great for a country like mine. Some products I don't have in my country I can order first hand and straight from the manufacturer to my country. Truelly a great service you provide. Thankyou alibaba.

Date of experience: March 28, 2019
Indonesia
1 review
0 helpful votes
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Very good service
March 28, 2019

Please keep up the excellent work.
Hopefully we can have another business in the future and have a very success business

Date of experience: March 27, 2019
Mauritius
1 review
0 helpful votes
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A transaction is complete only when the product reach destination. I received notice that transaction was complete when product was shipped. I had to contact supplier who was very collaborative. But this put in doubt the mechanism. This need to be adjusted. You can copy on Aliexpress.

The other way round, I have liked the shopping experience, being able to meet with those suppliers who are trustworthy.

Date of experience: March 27, 2019
Italy
1 review
1 helpful vote
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Amazing
March 28, 2019

Very positive experience. I am 100% satisfied and my company made a vey good deal. Everything went good and as expected. No surprises at all.

Date of experience: March 27, 2019
Jamaica
1 review
1 helpful vote
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Excellent customer service... the staff was very helpful and friendly. I'll definitely shop with u guys again.

Date of experience: March 27, 2019
District of Columbia
1 review
0 helpful votes
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Alibaba Secures the deal
March 28, 2019

Thanks to Alibaba Team who follow up and make this sell goes smooth and safe I was worrying as it was my first time buying through Alibaba.
But now I know How safe is to do business with other sellers in Alibaba platform through Alibaba.
Looking forward to do business in near future.

Thanks
Matan Wireless
Mohamed Hashi
U S A

Date of experience: March 27, 2019
Viet Nam
1 review
0 helpful votes
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Purchase from alibaba
March 28, 2019

Purchasing from Alibaba is convenient and fast, helping buyers and sellers to exchange information directly without distance restrictions.

Date of experience: March 27, 2019
Canada
1 review
0 helpful votes
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Power toolss
March 28, 2019

Nice products! Good services, i recommand. Friendly, fast, good price, but shipping is expensive to canada

Date of experience: March 27, 2019
California
2 reviews
0 helpful votes
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Music Wireless Blue Tooth speaker
March 28, 2019

The product arrived in good time, packaging was well done, and will purchase again. The fee that is charged by alibaba is also good for buyer.

Date of experience: March 27, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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