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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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My point of view, overall facilitate & secure for customer/user for online shopping with various products & prizing for selection.
Helpful for online service. Feel comfortable.
This was one of the smoothest transactions I've had on Alibaba. The customer service was great! Communication was easy and timely. Product turned out just as I had planned. I will be returning to order more when the time comes.
Found a couple of good manufacturers just watch out for scammers looking to take you away from the Alibaba model of payment
Am happy to do bisness with
This company, comunication was very good am happy about it, very good welcome and explain in detail in everytime and matter. Thank you for your help becouse l can not do it my salfe, and to all who will like to bay cnc plasma l will tell you right now this is place to bay the right think.
All the best to all af you
Fantastic, simple and fast. Recommend for all. Very information to updates, are the best. Thanks Alibaba.
Ordered trolling motors through Alibaba.com they used a shipping company that is holding my purchase hostage. After a price was agreed upon, the shipping company " zeal carriage" said they shipped to me with no notification. They said I wasn't there for signature. Meanwhile this is about 6 weeks after I ordered. Then they told me the product was damaged in transit and they were going to take responsibility and have the trolling motor replaced. Then they tell me after the money they lost to replace the damage trolling motors that they apparently damaged, it is going to cost me an additional $300 for shipping. I would stay as far away as I could. I got scammed! Shame on me. It won't happen again. Please save your money.
The products and the service are very good
The deliveries were always shipped as quickly as possible
I was always well advised
Guarantees and professionalism in one place,
A perfect combination.
I'm very satisfact and the site is friendly to use.
Ilk kez kullandım sizi koruyan ve ihtiyacınıza cevap veren birileri var karşınızda her neye ihtiyacınız varsa bula biliyorsunuz.
Very good production, supplier very professional, think a real partner. For my company a real good deal
I'm satisfied with my purchases and order on Alibaba.com! It's soo much easier and very user friendly to first time users. I find it great for a country like mine. Some products I don't have in my country I can order first hand and straight from the manufacturer to my country. Truelly a great service you provide. Thankyou alibaba.
Please keep up the excellent work.
Hopefully we can have another business in the future and have a very success business
A transaction is complete only when the product reach destination. I received notice that transaction was complete when product was shipped. I had to contact supplier who was very collaborative. But this put in doubt the mechanism. This need to be adjusted. You can copy on Aliexpress.
The other way round, I have liked the shopping experience, being able to meet with those suppliers who are trustworthy.
Excellent customer service... the staff was very helpful and friendly. I'll definitely shop with u guys again.
Thanks to Alibaba Team who follow up and make this sell goes smooth and safe I was worrying as it was my first time buying through Alibaba.
But now I know How safe is to do business with other sellers in Alibaba platform through Alibaba.
Looking forward to do business in near future.
Thanks
Matan Wireless
Mohamed Hashi
U S A
Purchasing from Alibaba is convenient and fast, helping buyers and sellers to exchange information directly without distance restrictions.
Nice products! Good services, i recommand. Friendly, fast, good price, but shipping is expensive to canada
The product arrived in good time, packaging was well done, and will purchase again. The fee that is charged by alibaba is also good for buyer.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

