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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Washington
1 review
0 helpful votes
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Sophie was very friendly and helpfull, order was deliverd fast and the product seams to be good. Installation en testing still to complete by us.

Date of experience: April 2, 2019
Israel
1 review
0 helpful votes
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Product from Zion Fast and professional service And Good product and excellent service and fast highly recommend

Date of experience: April 2, 2019
Washington
1 review
1 helpful vote
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I have been purchasing products from Alibaba from some years now. My experience with the company is excellent. I can purchase with the assurance that Alibaba will protect and secure my orders..

Date of experience: April 2, 2019
NL
1 review
0 helpful votes
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Dear sirs/dear Madam,
It took approx 7 days from the import handling to our home.
It was also not possible to track the goods from Amsterdam to our home.
With best regards
J. J. Westenbrink

Date of experience: April 2, 2019
Kentucky
1 review
0 helpful votes
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Oil Cooler
April 2, 2019

The smoothest transaction yet. I have made a number of purchases through Alibaba from Fluid control to electronics. Once you get the hand of how things work, it is an easy and profitable process.

Date of experience: April 2, 2019
Brazil
1 review
0 helpful votes
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Perfeito
April 2, 2019

Deu tudo certo, as mensagens, as informações, as duvidas parabéns a toda a equipe envolvida pelo suporte que os clientes tem em todo o site.

Date of experience: April 2, 2019
Brazil
1 review
0 helpful votes
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A good experience
April 2, 2019

It was a good experience to buy directly from the supplier who answered me promptly and supplied my doubts.

Date of experience: April 2, 2019
Colombia
1 review
0 helpful votes
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NIce
April 2, 2019

An excellent supplier, very fulfilled and responsible with the shipment of the package, really was surprised by the quality of the product.

Date of experience: April 2, 2019
Canada
1 review
0 helpful votes
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First time buyer
April 2, 2019

Very pleased with how easy the process was. I received quite a few offers for the product I was sourcing and was able to buy from a good supplier.

Date of experience: April 2, 2019
GB
1 review
0 helpful votes
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Pop Sockets
April 2, 2019

Very smooth transaction from start to finish. Easy to find product and order.
Very pleased and will use again

Date of experience: April 2, 2019
Australia
1 review
0 helpful votes
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Very good
April 2, 2019

I was satisfied with all facets of the order and information given. My order was delivered on time and in good condition.

Date of experience: April 2, 2019
GB
1 review
0 helpful votes
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Lashes!
April 2, 2019

Brilliant, really easy to communicate, very nice product and also received a free gift. Will order again!

Date of experience: April 2, 2019
Sri Lanka
1 review
0 helpful votes
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Great Service
April 2, 2019

Great Service with professional care. It was a risk free business thanks to the Alibaba trade assurance order.

Date of experience: April 2, 2019
RU
1 review
0 helpful votes
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Хороших покупок!
April 2, 2019

Хороших покупок всем! Хороших товаров, качественных и полезных!
Очень доволен, что смог приобрести для себя именно тот товар который искал! и Очень хорошего качества!

Date of experience: April 2, 2019
Thailand
1 review
0 helpful votes
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Good
April 2, 2019

I has ordered machine then I has discussed with supplier. They are good people and kindly to advise all my questions. If have opportunity, I will let to advise my friend or my related to consider product of your website.

Date of experience: April 2, 2019
KR
1 review
0 helpful votes
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We have been very helpful in importing goods here.
YIZE Machinery was very kind and did a lot of work for us.
If you are going to import machines here, you will find good things and services.

Date of experience: April 2, 2019
New Zealand
2 reviews
0 helpful votes
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Satisfied Customer
April 2, 2019

Everything went well as expected.
Happy Customer here,
Alibaba is highly recommended.
The stocks arrived earlier than expected and works as it should be.

Date of experience: April 2, 2019
Sweden
1 review
0 helpful votes
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Alibaba is fantastic
April 2, 2019

Its a great site and way to find good suppliers. Their trade assurance and other measures taken to protect the buyer is very clever. We have found 3 good suppliers now and need some more.

Date of experience: April 2, 2019
Seychelles
1 review
0 helpful votes
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Badges
April 2, 2019

Great platform, that gives buyers added confidence. Thank you! Will most definitely being using the site on a regular basis.

Date of experience: April 2, 2019
California
1 review
0 helpful votes
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Super service
April 2, 2019

Very pleased with all level. Would deal again without hesitation. Shipment arrived as expected with tracking number provided ahead of time. Thanks

Date of experience: April 1, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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