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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Watch quality is excellent good job and maintained quality also glad to communicate with mr. Tony he is very helpfull person so tony thank you once again for your kind corporate
Very good product for home or office use, ease for handling with. I have grate communication with supplier about shipment and all other details I need about products.
The communication page on the site between me and the suppliers is a bit confusing cause many things appear, but apart of that the whole process was fast, way faster than expected, I will use again for sure. Cheers
Prima volta che utilizzo Alibaba ed ero un pò preoccupato, ma visto il risultato sono molto contento di averlo utilizzato. Ottimo lavoro
Nice... proper packing and fast enough turnaround time for delivery. The only negating point was that I didn't expect the cost of delivery to be so darn high at USD$99.00 from China to Singapore...!
Great quality and fast shipping. Will continue my business here. Great communication and quick response. Lash quality is excellent and many styles to choose from.
Good choices of product, some with excellent service, very quick shipment and follow up to confirm receive.
Excellent product. Fast delivery and the very kind saleswoman attentive and helpful 100% recommended
I'm a PMU artist in Canada where these items are very hard to get a hold of and if you do find them they are very expensive. So I took a chance with Beijing Global Huayu Technology Development Co., Ltd.to order a variety of needles. I was so pleased with the service Daniel gave. Very friendly, helpful and professional. I needed these promptly and he obliged. The order was sent express and only took a few days. I was pleased with the quality and everything turned out perfect! Thanks so much I will be ordering much more in the future.
I have had good experiences with all vendors I have done business with on the Alibaba site. The Alibaba site makes it easy to do business.
Great product, fast shipping, excellent customer service and communication. Very immediate response. Secure packaging. Very helpful and knowledgeable about products.
Thank you Michelle. Nice working with you. Pleasant and in time for our exhibition. Good stuff and good enough for exhibition.
Well packaged arrived safely to my door in Melbourne from the factory.
Tested and the performance is exceptionally good.
I am very happy with the quality of this bicycle wheel motor.
Customer service is very good and I like the persona of Iris.
I place many orders on alibaba every year, have been doing business with my supplier for many years. If you don't have much import experience, buying from alibaba will be a good choice.
Very happy with service and connection to vendors across the globe. I have ordered for many of my wedding needs and will continue to order in the future.
First purchase. Hope to do more business. Timely execution of order and shipment received. High quality product.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

