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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Very save to do business with
April 27, 2019

Alex did a great job at communicating, Will do business again with Alibaba, great experience... Thank You Alex
Steve

Date of experience: April 25, 2019
Canada
1 review
0 helpful votes
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Fast and easy
April 27, 2019

Fast and easy. Easy to find anything that you're looking for, and usually so much to choose from! Shipping is par for the course.

Date of experience: April 25, 2019
Canada
1 review
0 helpful votes
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Great first order on Alibaba
April 27, 2019

This is my first time ordering on Alibaba. I usually order on Aliexpress. I am beyond impressed with the quality of customer service I receive from any of the vendors I dealt with. Will reorder with no hesitation.

Date of experience: April 25, 2019
Bangladesh
1 review
0 helpful votes
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Product Quality with Image
April 27, 2019

Most of the process and management are good. I think alibaba should verify with the actual product and its uploaded photo.

Date of experience: April 25, 2019
Canada
1 review
0 helpful votes
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Printing samples
April 27, 2019

The order was easy to gived, the delivery was in the time, the quality of the product and the printing were perfect. It's easy to maked business with Alibaba.

Date of experience: April 25, 2019
California
1 review
0 helpful votes
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Hands Free Leash
April 27, 2019

Absolutely Satisfied. The material on this product is excellent quality, and the seller communicates fast with me. I still have to communicate more with my seller about my larger bundle purchase.

Date of experience: April 25, 2019
Spain
1 review
0 helpful votes
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Excellent
April 27, 2019

Excellent everything worked very well and I would like to continue buying by alibaba. Excellent Excellent

Date of experience: April 25, 2019
Philippines
1 review
0 helpful votes
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Great Job with Alibaba.
April 27, 2019

If you are looking for a manufacturer or a supplier of any products the very best place is Alibaba. Using Trade Assurance, you will not worry about the money you spent on the purchase.

Date of experience: April 25, 2019
France
1 review
0 helpful votes
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Battery recoditionned
April 25, 2019

I am waiting my review about order No. **************829 Shenzhen First Technology Co., Ltd. see picture battery send me and new pack battery with new Ebike

Date of experience: April 25, 2019
Poland
1 review
0 helpful votes
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The world had become very very small.
Shopping at the other end of the world is as convenient as going to the store across the street.

Date of experience: April 25, 2019
France
1 review
0 helpful votes
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Great producted
April 27, 2019

On alibaba i found so much producted with good quality and not to expensive it's really helpful i will always purchase here mostly if i want a big quantity of producted.

Date of experience: April 25, 2019
Italy
1 review
0 helpful votes
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Wonderful
April 27, 2019

The product is beautiful, the quality is super, the shipment is so expencive. The delivery is perfect

Date of experience: April 25, 2019
Washington
1 review
0 helpful votes
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It was awesome experience to find the supplier and 100% guaranteed delivery contract give you assurance to buy the product

Date of experience: April 25, 2019
France
1 review
0 helpful votes
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Première expériencer
April 27, 2019

Malgré mes réticences premières, tout c'est bien passé pour cette première commande. Paiement sécurisé, suivi de la fabrication, messagerie très réactive. Parfait. Merci

Date of experience: April 25, 2019
Singapore
1 review
0 helpful votes
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Fantastic
April 27, 2019

If the clothes line change it to soft cotton line cover will be more better due to having fun same time body will accidentally friction pain

Date of experience: April 25, 2019
Viet Nam
1 review
0 helpful votes
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Transaction was simple and smooth.
April 27, 2019

The transaction was simple and smooth. We can easily find what we need and we feel secure throughout the process.

Date of experience: April 24, 2019
India
1 review
0 helpful votes
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Very cheap and good quality goods
April 27, 2019

Very good service with cheap shipping too but only have to pay more than 50 percent custom charges once they landed in india.

Date of experience: April 24, 2019
Florida
1 review
0 helpful votes
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Excellent
April 27, 2019

Thank you Teddy you are an awesome guy. You worked with and was very patient through the whole entire process. I will be back with another order

Date of experience: April 24, 2019
Nevada
1 review
0 helpful votes
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Trust
April 27, 2019

I am very satisfied with my transaction through Alibaba, I will definitely continue buying through Alibaba.

Date of experience: April 24, 2019
Canada
1 review
0 helpful votes
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Good product. Good service.
April 27, 2019

This company's sales agent Ada is willing to walk me through, and explain to me when I have questions about the ordering and shipping process. It really helps me as a first time oversea buyer. Ada had done a great job! Appreciated.

Date of experience: April 24, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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