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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great communication from the first moment.
The company was very helpful and willing to understand and match our needs and specifications.
An okay jump rope for the price. For the price, I will be ordering another one of these soon. The plastic outer wrap is wearing off and I want to get another one before the cable starts to fray.
I ordered a slimming coffee and I tried it
It was amazing and suppressant for appetite but need more effectivity for appetite suppressing it would be more durable next time
Hi everyone, to resume, all the way through my order I was assisted, and DEMI the sales assistant keep me updated of any changes. I feel like we had a very good teamwork all the way, as we came along some difficulties also, but this is exactly when you realise how good the service. Without obstacle it is just a normal order.
To anyone willing to do business with HAONAN, you are on very good hands here! Professional, understanding team, and most of all, great listener! Now to speak about the product quality! It is better that what I was hoping for! Or exactly what I was hoping for, which is funny, but you dont really expect that things turn out this accurate! It is my 2nd order with the company, and Demi had access to my previous conversation in order to serve me better! So I didn't had to repeat myself, and explain what did I get in the first place. What else can I add, apart from thanks you all for your hard work in Hanoan, keep going, I hope to travel to visit the company myself and thanks you all personally! EXTRA MILE CUSTOMER SERVICE THAT WAS!
Really Very safe to purchase things from Alibaba and the supplier are trustworthy too.
Definitely and highly recommended to family, friends and others to purchase from Alibaba in the near future.
Good communication and responsible regarding the delivery! We hope to collaborate in the further and buy the merchandise from this company.
Thank you so much for quick Packing
And quci Shiping and Finally I got item after 4days
Well service. You are
I get my items fastly.
Seller was very helpful.
They help me to find cheapest prices.
I will continue shopping using alibaba.
Also i am thinking about selling over alibaba.
Thanks
Alibaba was very helpful to find in a timely manner the exact enclosure we were looking for. It's the first time we order something through the site, it went like a charm, will do it again.
Using Alibaba once more make my samples' purchases easy and secure, I recommend using this platform as designed instead of risking your time and money with parallel unsafe websites and or shady suppliers.
I have been using Alibaba to outsource several different promotional products. It has always been easy and secure. There was some fear early on being in Canada, but after my first seamless purchase to landed product I haven't looked back.
I WILL BE ORDERING AGAIN REAL SOON :) THANKS. My rep was amazing she provided great customer service.
EXCELENTE PAGINA DE COMERCIO ELECTRÓNICO GRACIAS A ALIBABA PUEDO COMPRAR COSAS DESDE CUALQUIER PARTE DEL MUNDO
Happy customer Very satisfied Will buy in future. Economical price. Shipped on time. Will recommend friends to buy from this suppliers
It was nice to chat! Always answer quickly and on time! Thank you very much! I understand that it was hard to deliver everything to the Russian Federation, but we did it!
Reliable and great products resolve problems will order again from this site will recommend friends honest and safe site
We have been more than pleased with using Alibaba for locating and putting us in touch with the perfect company able to supply the perfect product for us.
Product is defective... I could not use any of these tubes. They were beautiful tubes but complete waste of my money.
Alex did a great job at communicating, Will do business again with Alibaba, great experience... Thank You Alex
Steve
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

