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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Sweden
1 review
0 helpful votes
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Great website
April 29, 2019

Everything works perfectly, very satisfied.

We have found our supplier IBOOLO through alibaba plattform and we are very pleased with them. Alibaba plattform is a stable plattform where you can feel secure with your communication and payments

Date of experience: April 26, 2019
New York
1 review
0 helpful votes
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Wonderful Source
April 29, 2019

I can find everything I need here and get a response fast! I have already worked with 3 different suppliers and they all give me exactly what I want for my customers. This is great for business and growing relationships!

Date of experience: April 26, 2019
Texas
1 review
0 helpful votes
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Great Companys
April 29, 2019

Great company and easy to work with. They were very helpful and timely. Did have a little mixup in the order but no big deal. Will most likely order again

Date of experience: April 26, 2019
Ohio
1 review
0 helpful votes
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Alibaba is a state of the art commerce institution for the supply of goods and products. It is obvious why they are known as the leading international commerce suppliers.

Date of experience: April 26, 2019
New York
1 review
0 helpful votes
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Better than I thought
April 29, 2019

At first I had fears but I realized that everything is a myth and I was able to make my first purchase in China without setbacks

Date of experience: April 26, 2019
California
1 review
0 helpful votes
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A system that works
April 28, 2019

We ordered RTD probes and our first supplier had difficulties delivering the product however Alibaba helped up resolve the issue quickly and we placed an order with a different supplier which delivered an excellent product. We are very pleased and happy to have been able to establish this connection.

Date of experience: April 26, 2019
New Hampshire
1 review
0 helpful votes
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Not happy with alibaba
April 28, 2019

You let a company get away with $143 of my money without them getting any product to me because THEY SCREWED UP MY ADDRESS even after I DEMANDED IN MESSAGE YOU GOT as evidence THAT THEY VERIFY EVERYTHING WITH ME BEFORE SHIPPING. For that i think you are POS company and I never ever recommend you anyone to use your service because of it.

Date of experience: April 26, 2019
Montana
1 review
0 helpful votes
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Great first experience
April 28, 2019

Could not be happier with the service and products I received, Alibaba made a great first impression on a new customer making what was for me, a very big purchase. Everything arrived on time and in great shape.

Date of experience: April 26, 2019
Michigan
1 review
0 helpful votes
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Good service
April 28, 2019

I am delighted to have Alibaba.com. Good company with lots of good suppliers. It will be beneficial to have goods coverage until 6 months instead of few days after delivery.

Date of experience: April 26, 2019
Florida
1 review
0 helpful votes
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Excellent communication and product shipped quickly. Sometimes even before the projected shipping date.

Date of experience: April 26, 2019
Mexico
1 review
0 helpful votes
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Fascinada
April 27, 2019

Estaba un poco temerosa de mi compra y me juegue la suerte pensando que no lo recibiría, me encanto comprar en la pagina y soy una adicta, todo quiero comprar aquí. Lo único que mejoraría: el tiempo de entrega, los proveedores obligan a pagar el envió express (no hay otra opción) y tardo 2 meses en llegar.

Date of experience: April 26, 2019
Connecticut
1 review
0 helpful votes
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Canvas bags
April 27, 2019

Seller was very good to work with. Worked fast, answered all questions and delivered a quality product.

Date of experience: April 26, 2019
GB
1 review
0 helpful votes
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Great approach to customer service
April 27, 2019

I have experience a very helpful and a goof customer value, so I'm very satisfied to have found a good supplier.

Date of experience: April 26, 2019
Canada
1 review
0 helpful votes
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Easy to deal with
April 27, 2019

Super easy to deal with, great quality very fast shipping i would gladly order again. Now that i know the process i am no longer hesitant to order!

Date of experience: April 26, 2019
Malaysia
1 review
0 helpful votes
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Easy and secure
April 27, 2019

Alibaba has made it very easy to navigate and purchase from suppliers with purchasing security. Alibaba has their own verification program in place which includes several levels of verification. Below is a chart that summarizes the three different levels of verification Alibaba has. These verification badges will appear on product listing and supplier profiles if they have them. Looking for these verifications is a good first step.

Date of experience: April 26, 2019
Finland
1 review
0 helpful votes
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Very good service. All my questions was answered quickly and professionality. The product was perfect. The delivery took a little more than one month. All went nice. I hope some better manual for exactly the wheelbarrow kit. The manual was made for an electric bike. The throttle and reverse switch was designed for steel tube in maximum 22 mm. All the wheelbarrows handrail diameters are bigger. The diameters are normally between 22 - 35 mm. In future that has to be changed by the NCYCLEBIKE.

Date of experience: April 26, 2019
Washington
1 review
0 helpful votes
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It is a good quality with the beautiful price, professional service. Delivery on time, Jasmine is very professional and a pleasure to deal with. Product arrived on time and is exactly as described. Highly recommended.

Date of experience: April 26, 2019
South Carolina
1 review
0 helpful votes
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Great Supplier
April 27, 2019

Great service, fast shipping, will use as primary supplier. The products were shipped fast and delivered as advertised. Product is exactly what we were looking for.

Date of experience: April 26, 2019
TT
1 review
0 helpful votes
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Alibaba offers a great online shopping experience with the best suppliers offering the high quality service at the best prices.

Date of experience: April 26, 2019
Greece
1 review
0 helpful votes
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Excellent service
April 27, 2019

Great communication from the first moment.
The company was very helpful and willing to understand and match our needs and specifications.

Date of experience: April 26, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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