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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba help us reach out to new suppliers and there trade assure service make sure our money is in safe hands.
For a first purchase on the site alibaba, everything went very well.
I especially appreciated that alibaba is an insurance to protect my final purchase that reassured me
Be careful when choosing your suppliers
Thanks to alibaba for having a protection system for buyers and sellers.
Got great stickers very fast delivered to Sweden in recordtime.
Usually it takes over 3 weeks to get deliverys from Asia.
Great job!
It was my first experience, was nice i am satisfied from the services provided to me. I wish to use it for future purchases and i recommend it to others
Good and Easy, comfortable
But it is enough that the search cannot be as we really need, such as the correct price or specific information But overall I like
I got to say the only thing they can work better on is an application that works on both your phone and on the computer and you don't have to keep switching back and forth between WhatsApp the messenger on here and then the trade manager everything started to get a little confusing there but all worked out in the end and the products were shipped here Express and in a timely matter of 7 days! From China to Washington State I will definitely be ordering through Alibaba as I have in the past and this is no exception to being another great order!
Amazing customer service and fast delivery. The customer service was over the top. The representative made sure all of my needs were met and was able to find a product that fit within my budget. They kept me up to date with the order process. Due to working with a tight deadline, this was definitely appreciated. I will be using this supplier in the future.
Intuitive platform that makes purchasing a breeze! I will definitely continue to utilize Alibaba for my business needs!
Quite stressful on the start especially I am still learning the system but Foshan - Bruce is always there to help me up to the time i got the items.
Thanks Bruce
I am very satisfied with the services given by your representative, Ms Lucky. She's very helpful and cooperative. I would definitely want to do business with her again in the future. Thanks!
Very safe and secure, a lot of options and a magnificent amount of Suppliers. There is no much that I can say to fill this up but I do trust Alibaba and I didn't have any experience for the start
Always a pleasure to deal with and super easy to do an order. Have used Alibaba more than a few times now and wont go anywhere else.
Alibaba is a great source for all your manufacturing needs and almost any product you could ever need. Communication and purchase protection are first class
Most suppliers do not reply on time. Prices are mostly not whats on advert. Overall the shopping experience is very good.
This company is a scam. The items I brought did not work. My options are buy more and they will send replacement or pay 40 dollars to ship it back and I'll get a refund of my initial payment not including the 40 dollars to ship back. REPORT THEM TO THE Better Business Buearu
Pei Liu. Has been very helpful throughout the process and ensured that I got the right goods. So many thanks from here. I now have full confidence in purchasing other components in the future.
The engine and driver were delivered quickly and fully lived up to my expectations. Thanks Pouli Stald
Nice work with manager, full support before and after, fast shipping and friendly communication! Thanks Jeson Huang for cooperation!
Excellent value for money, excellent packaging, excellent shipping service and customer support. The product is easy to assemble and made with care. Inside the package there is also a cleaning cloth.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

