On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I LOVE ALIBABA. VERY GREAT WEBSITE FOR CONNECTING WITH LIKE-MINDED BUSINESSES FOR PRODUCTS. IM ABLE TO SHOP. RESEARCH AND COMPARE PRICES WITHIN VENDORS OR MANUFACTURERS.
Beautiful lures. Recommended. The attendant Eva is to be congratulated for the great service. Helpful and helpful staff. The quality of the products are excellent.
Первый раз решила приобрести размольные шары для работы, этот опыт оказался очень удачным, сроки оказались очень короткими, а качество упаковки очень высоким. Качество самих шаров полностью соответствует мировым стандартам качества, за что отдельное спасибо, надеюсь на дальнейшее благотворное сотрудничество. Виктория Лимбаго
I was uneasy at the first transaction in Alibaba, but I was able to trade with confidence as shipping status and messages came.
I realized that it was Alibaba.
Great Experience as always, Alibaba Order garantee is really good thing and better to go with instead of transfer money outside. It garantee your rights.
Sometimes it might be easier to see if the manufacturer operates on Aliexpress as the product samples are easier and cheaper to purchase and send - but I am overall happy with the selection of manufacturers and the responsiveness of sales associates
We are very happy with the service and the C02 Fractional laser we purchased from QT laser. Thanks Tracy for making this such a smooth transaction!
Good support, response and timely delivery. Sales rep was very prompt and understood my requirements thoroughly. Thanks to Bluce
Very satisfied. And jewelry is beautiful the person who attended is very kind. And she is very professional
It was very good to buy within Alibaba.com my payment was secure, everything went as I wanted.
So, I will be back soo for many others latters
Just purchased some wifi antennas over AliBaba.com
Goods arrived fast, product quality is superb, no problem with paperwork.
Will do business with AliBaba in future.
Best website to make online orders and find providers for buying in large quantities.
The web interface is very friendly and you can do secured transactions.
I am very interested with the latest seller. Such resellers would rather do shopping in Alibaba. I love you Alibaba
Alibaba has been great to help me find the resources and vendors I need to make custom products. I like that they protect the buyers and make the transactions secure and easy. It is the best way to find what you need at a competitive price!
It's really so easy to order from Alibaba.com website supplier. Once done, you have always a following of your order.
Just a black point (perhaps I didn't find where and how)... Difficult to get a reply from a physical person (and not a bot) on chat room.
Very good service with buyer protection, I recommend it for everyone who want to buy good products with a interesting price and serious suppliers!
I really like Alibaba and its services. Sellers are professional and understand the buyer's requirements easily.
A good platform for business. A good platform for business. Everything works correctly and quickly. It works nicely.
I got lots of quotes on alibaba for some silk scarves from my original artwork and knew straight away which seller to use. So simple and easy and with trade assurance from China I always feels relaxed about placing an order. This time I decided to get samples first which is very straightforward and the quality was superb, lovely and vibrant so I shall be placing a larger order in the next week
I really love this website very much! It has A Lot choices of products. There are a lot brands I can compare the prices of product that I want to buy. The customer servise is really fast and good. The products are at good quality. The shipping is also fast. I will definitely order from this website again.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members