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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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Exelent site for business
June 11, 2019

Is been a couple of years since I'm using Alibaba to buy, and I have no complaints so far. I recommend this website.

Date of experience: June 10, 2019
Florida
1 review
0 helpful votes
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Alibaba.com turned out to be exactly what we needed to successfully purchase the parts needed for our business.

Although, of the eight companies I communicated with when searching for our product, we finally found one that knew his product and could actually assemble the list of requirements and deliver. Frustration is not the American Way.

Of course, this is beyond the control of Alibaba.com (see Amazon.com)

Date of experience: June 10, 2019
Mexico
1 review
0 helpful votes
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Very good
June 11, 2019

Better way to purchase quality products, many suppliers available, service from all parts and eceent delivery times.

Date of experience: June 10, 2019
Texas
1 review
0 helpful votes
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Great shopping
June 11, 2019

I like the way of dealing with both seller and buyer was a good experience
Thank you!...

Date of experience: June 10, 2019
Australia
1 review
0 helpful votes
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Excellent experience
June 11, 2019

Very professional, knowledgeable staff, excellent range of parts in stock, easy to deal with, prompt delivery.

Date of experience: June 10, 2019
NL
1 review
0 helpful votes
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Order
June 11, 2019

For me it was new to get an order deliverd like this. So i asked for help. Mister Alex David helped me out with all my quiestions He did a great job.

Date of experience: June 10, 2019
Brazil
1 review
0 helpful votes
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RE: Order No.: *******0594767
June 10, 2019

Trade Assurance on Alibaba.com is a fiction. I am a British and I see that Chinese people are preferred when settling disputes. Although the supplier is at fault, Alibaba does not want to withdraw money from Trade Assurance. Scammers. Yours sincerely, Jerzy Moryc.

Date of experience: June 10, 2019
Florida
1 review
0 helpful votes
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One stop easy shopping
June 11, 2019

Was a little hesitant to buy from overseas at first, but after pulling the trigger and making my first purchase through Alibaba I'm happy to say I'm very satisfied with my shopping experience

Date of experience: June 10, 2019
Argentina
1 review
0 helpful votes
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Muy buena experiencia de compra
June 11, 2019

Todo se desarrollo segĂșn lo acordado. Muy buena experiencia de compra. El producto cumple sobradamente las expectativas.

Date of experience: June 10, 2019
Argentina
1 review
0 helpful votes
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Perfect first experience
June 11, 2019

I had the best first experience, the seller was so kind and everything went right. Thank you. I will bought again soon!

Date of experience: June 10, 2019
Saudi Arabia
1 review
0 helpful votes
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Good experience
June 11, 2019

It was a good experience to buy from Alibaba. Dealing with the good trader, the price as well, I will ask again

Date of experience: June 10, 2019
Saudi Arabia
1 review
0 helpful votes
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Very satisfied with the services
June 11, 2019

I bought some products from Alibaba.com and the experience is very satisfying so far and I will continue to use Alibaba.com. Thank you

Date of experience: June 10, 2019
Italy
1 review
0 helpful votes
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Ottimo
June 11, 2019

Mi sono trovato molto bene sempre disponibili persone sempre a disposizione per qualsiasi chiarimenti e informazioni rapide

Date of experience: June 10, 2019
GB
1 review
0 helpful votes
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It was my first experience buying the products from Alibaba.
Easy in use, great service, excellent products, fast delivery.
Highly recommend!

Date of experience: June 10, 2019
Canada
1 review
0 helpful votes
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Excellent
June 11, 2019

Every time I am very satisfied with my orders on Alibaba.com. Keep on the good business fast and clean.

Date of experience: June 10, 2019
Virginia
1 review
0 helpful votes
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Great service
June 11, 2019

I had no issues, I received my order in a fast and timely matter. I would be willing to reorder from this company.

Date of experience: June 10, 2019
GB
1 review
0 helpful votes
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Great service
June 11, 2019

Ordered through trade assurance as usual as I find this method very efficient and a well documented process throughout the transaction. I will definitely continue to use Alibaba as my sourcing portal.

Date of experience: June 10, 2019
California
1 review
0 helpful votes
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Thank you Alibaba
June 11, 2019

Thank you Alibaba for your easy to use, safe and secure website. I will use Alibaba as my first choice for online shopping.

Date of experience: June 10, 2019
Ohio
1 review
0 helpful votes
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I am very satisfied with experience. Also I have ordered other very hard to find items which I am waiting for.

Date of experience: June 10, 2019
California
1 review
0 helpful votes
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Good experience
June 11, 2019

I have ordered from Alibaba.com twice now. Both times have been a good experience, with quality goods, received quickly. I would order from them again.

Date of experience: June 10, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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