Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent concept the go to site for sourcing products at more than reasonable prices, providing you take time to communicate with the suppliers you can also attain the quality,
All time perfect service and contact. Delivery in time. Best partner you can wish to have. Never had a batch with problems in past and i am sure, future will be same... looking forward to increase partnership with surpass
Was great. Only recommendation is that interface could be easier to navigate. The system is really good though and in my limit experience the suppliers are solid.
Excellent system and I love to use them. Could find anything or very close to what we are looking for
Am impressed with their services. Looking forward for awesome shopping experience with them. I highly recommend them
The seller and his team were friendly, professional and sell at a fair price. The transport was fast and at no extra cost.
In one word - reliable.
Will continue to use Alibaba as a sourcing solution for items to retail.
I have never had a problem using Alibaba so will be back again to purchase more
This was very easy and very professional service and will be using again in the future. And would recommend
Great buying tool to get items direct from mainland, i have gotten great prices on great products direct from manufacturer
If you want to find in a very quick way the best supplier to your business in china, this site is what you are looking for. You can contact the companies by message system of alibaba and have no problem if you want to end contact with one company that you disliked. Is easy, quick and have a lot of companies where to choose and rate them by yourself.
I have dealt with 5 suppliers so far all of them were professional and provided excellent service and goods
It was a bit nerve racking spending that much money and not knowing if you were going to get scammed. The person at the other end made me relax. I will use Alibaba again.
The whole experience has been very easy and very professional.
The product was very high quality, great price and arrived on time.
Excellent product! Fast delivery! I'll do more business! Serious and responsible company. I really enjoyed making my first purchase at alibaba. Highly recommend to everyone!
I ordered silk flowers and they came in a timely manner. The quality if very good and the operator was very easy to work with.
Tracy was able to take my idea and make it a reality. She helped me with every step of the design process and made sure that I was completely informed on different options and pricing. Very much appreciate all of her help and professionalism to get the job done! Great work.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

