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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Product Sourcing
June 13, 2019

Excellent concept the go to site for sourcing products at more than reasonable prices, providing you take time to communicate with the suppliers you can also attain the quality,

Date of experience: June 11, 2019
Spain
1 review
0 helpful votes
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Excelent
June 12, 2019

In time and good quality. Everything as I expected. Once more I have not any problem with aliexpress. I will repeat.

Date of experience: June 11, 2019
Germany
1 review
0 helpful votes
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All time perfect service
June 12, 2019

All time perfect service and contact. Delivery in time. Best partner you can wish to have. Never had a batch with problems in past and i am sure, future will be same... looking forward to increase partnership with surpass

Date of experience: June 11, 2019
Mexico
1 review
0 helpful votes
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Excelente
June 12, 2019

Excelente servicio y experiencia, toda la atención y servicios fáciles de entender sin tantos problemas, seguiremos usando este medio. Gracias!

Date of experience: June 11, 2019
Hong Kong
1 review
0 helpful votes
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Perfect
June 12, 2019

I have no much to say I can only say our company is soo proud of the supplier miss wing and Alibaba.com team

Date of experience: June 11, 2019
Australia
1 review
0 helpful votes
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It's good
June 11, 2019

Was great. Only recommendation is that interface could be easier to navigate. The system is really good though and in my limit experience the suppliers are solid.

Date of experience: June 11, 2019
Australia
1 review
0 helpful votes
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Excellent
June 11, 2019

Excellent system and I love to use them. Could find anything or very close to what we are looking for

Date of experience: June 11, 2019
Spain
1 review
0 helpful votes
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Perfect
June 11, 2019

Everything has been perfect, the contact people always respond and in the best disposition to help you.

Date of experience: June 11, 2019
Kenya
1 review
0 helpful votes
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Excellent
June 11, 2019

Am impressed with their services. Looking forward for awesome shopping experience with them. I highly recommend them

Date of experience: June 11, 2019
Germany
1 review
0 helpful votes
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Platinchemicals
June 11, 2019

The seller and his team were friendly, professional and sell at a fair price. The transport was fast and at no extra cost.

Date of experience: June 11, 2019
Australia
1 review
0 helpful votes
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Very Happy
June 11, 2019

In one word - reliable.
Will continue to use Alibaba as a sourcing solution for items to retail.
I have never had a problem using Alibaba so will be back again to purchase more

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
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First timer
June 11, 2019

This was very easy and very professional service and will be using again in the future. And would recommend

Date of experience: June 10, 2019
DO
2 reviews
0 helpful votes
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Great buying tool to get items direct from mainland, i have gotten great prices on great products direct from manufacturer

Date of experience: June 10, 2019
Chile
1 review
0 helpful votes
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Easy, quickly and trustworthy
June 11, 2019

If you want to find in a very quick way the best supplier to your business in china, this site is what you are looking for. You can contact the companies by message system of alibaba and have no problem if you want to end contact with one company that you disliked. Is easy, quick and have a lot of companies where to choose and rate them by yourself.

Date of experience: June 10, 2019
Minnesota
1 review
0 helpful votes
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I have dealt with 5 suppliers so far all of them were professional and provided excellent service and goods

Date of experience: June 10, 2019
California
2 reviews
0 helpful votes
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First time user.
June 11, 2019

It was a bit nerve racking spending that much money and not knowing if you were going to get scammed. The person at the other end made me relax. I will use Alibaba again.

Date of experience: June 10, 2019
Australia
1 review
0 helpful votes
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Crystal Purchase
June 11, 2019

The whole experience has been very easy and very professional.
The product was very high quality, great price and arrived on time.

Date of experience: June 10, 2019
Brazil
1 review
0 helpful votes
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Beyblade
June 11, 2019

Excellent product! Fast delivery! I'll do more business! Serious and responsible company. I really enjoyed making my first purchase at alibaba. Highly recommend to everyone!

Date of experience: June 10, 2019
Canada
1 review
0 helpful votes
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Great service
June 11, 2019

I ordered silk flowers and they came in a timely manner. The quality if very good and the operator was very easy to work with.

Date of experience: June 10, 2019
Texas
1 review
0 helpful votes
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Custom Pillows with 100% Success
June 11, 2019

Tracy was able to take my idea and make it a reality. She helped me with every step of the design process and made sure that I was completely informed on different options and pricing. Very much appreciate all of her help and professionalism to get the job done! Great work.

Date of experience: June 10, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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