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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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Best buying experience ever
June 13, 2019

Needed some goods to be sent to the uk. The whole process from start to finish for my order was the best buying experience ever. I couldn't fault the professionalism of the seller and would recommend to anyone looking for the highest quality goods at unbelievable prices. Thank you Alibaba.com for being so helpful.

Date of experience: June 12, 2019
Brazil
1 review
0 helpful votes
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Reliable supplier
June 13, 2019

Attentive supplier, answers all questions quickly. Shipped the product within the established deadline.

Date of experience: June 12, 2019
Uganda
1 review
0 helpful votes
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Completion of Order
June 13, 2019

Alibaba Completed my order before the product could arrive in my country. The product was still in transit and alibaba robot completed the order.

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
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You can find what you are looking for
A lot of suggestions can get a quick response from the seller.
Save a lot of money.

Date of experience: June 12, 2019
RU
1 review
0 helpful votes
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Удачная сделка
June 13, 2019

Приобретено оборудование, очень коммуникабельные Продавцы, все прибыло вовремя в целости и сохранности. Я доволен!

Date of experience: June 12, 2019
Sri Lanka
1 review
0 helpful votes
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Very good genuine supplier
June 13, 2019

Very good genuine supplier. Quickly responded to query. Deliver the original parts with in the given time line. Very fast service

Date of experience: June 12, 2019
Australia
1 review
0 helpful votes
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LCD Wipes
June 13, 2019

Pleasantly surprised. Excellent platform. Very capable suppliers. Intelligent hardworking and willing to resolve any ongoing issues to retain a good working relationship with their client.

Thank you. Great Job done.

Richard

Date of experience: June 12, 2019
Saudi Arabia
1 review
0 helpful votes
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Technical Sales manager
June 13, 2019

Had 26 years in Oil & Gas services around the GCC for on shore and off shore for upstream & downstream.

Date of experience: June 12, 2019
South Africa
1 review
0 helpful votes
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Easy transaction
June 13, 2019

Everything went smoothly, from ordering, delivery and the product is exactly what I wanted.
It's great to know that we have trade assurance via Alibaba for transacting with suppliers internationally.

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
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Great to deal with
June 13, 2019

Very easy to use and takes away any hassle or worries about the manufacturer being unsafe to deal with. A great way to do business around the world. I will always recommend Alibaba to anyone who is thinking of trading in other countries.

Date of experience: June 12, 2019
Philippines
1 review
0 helpful votes
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Smooth one
June 13, 2019

Alibaba is a very good platform.

Assurance of the deal specifics is very clear. You can easily find yourself relying on the trade, trusting the supplier and expecting only for the best.

Thanks Alibaba!

Date of experience: June 12, 2019
Ukraine
1 review
0 helpful votes
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Fast and Reliable
June 13, 2019

Giant supply of anything You need for business or home. Easy navigation, reliable partners. Great customer support.

Date of experience: June 11, 2019
Germany
1 review
0 helpful votes
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Everything OK
June 13, 2019

Alibaba is clear and well structured. The platform is good for the business. The direct contact with the dealers is advantageous and useful

Date of experience: June 11, 2019
Norway
1 review
0 helpful votes
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Great
June 13, 2019

Top delivery on time and quality do not disappoint can be recommended. The price for the goods gives top quality

Date of experience: June 11, 2019
Australia
1 review
0 helpful votes
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Attention Required
June 13, 2019

I just post a review I am very unhappy with their service. If Management is looking at the review then I am expecting to take a step about it, please. I added the screenshot about our conversation.

Thanks

Date of experience: June 11, 2019
Hong Kong
1 review
0 helpful votes
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High recommend
June 13, 2019

This supplier is very professional, solve question in time.
The profile has no scratch, the lock is very sunshine. Surface is very clean.
All the parts fit very well.
Handle is strong than usual plastic one.
Packing is nice too.
Inner lining glue well, 2 MM EVA as inner lining, it is harder than usual PU.

Date of experience: June 11, 2019
Connecticut
1 review
0 helpful votes
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Awesome
June 13, 2019

Loved it. My order was much cheaper and the sellers were much more attentive than I have seen in other platforms. Definitely will purchase from Ali again in the future.

Date of experience: June 11, 2019
Australia
1 review
0 helpful votes
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Oasis gold pans
June 13, 2019

First class service. First class product. Excellent customer service provided by Anna. I will return to buy more

Date of experience: June 11, 2019
California
1 review
0 helpful votes
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Profesional
June 13, 2019

Very Good experience detail oriented they provide services such trade assurance it gives the buyer and supplier more confidence to conduct
Business, Thank you

Date of experience: June 11, 2019
New Jersey
1 review
0 helpful votes
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Perfect service
June 13, 2019

You can do your business and buy from China safely without going there, perfect and they have many options to pay from credit card to western union to e-checking

Date of experience: June 11, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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