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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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South Africa
1 review
0 helpful votes
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Out of this world
June 13, 2019

Joyful, i felt important to the service provider and she was very attentive, the company is really good and i hope you can take on certain innovations and help us with them.

Date of experience: June 13, 2019
Mexico
1 review
0 helpful votes
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Muy buen sitio
June 13, 2019

Es exelente para encontrar provedores y las garantias que ofrece la pagina (Trade assuarance) son bastante seguras

Date of experience: June 12, 2019
Washington
1 review
0 helpful votes
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Some phrases were slightly mistranslated, but most were still pretty easy to understand. The phone number confirmation SMS was in Chinese characters except for the numeric code I needed.

Date of experience: June 12, 2019
Canada
1 review
0 helpful votes
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Great items
June 13, 2019

Very pleasant experience.
I would buy for this group again in the future.
Thank you for a great service

Date of experience: June 12, 2019
New Zealand
1 review
0 helpful votes
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First timer
June 13, 2019

The process was easy and very reassuring with contracts and insurances. Would diffenitly use Alibaba again.

Date of experience: June 12, 2019
Oregon
1 review
0 helpful votes
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Great fan manufacture
June 13, 2019

Great company
I bought both 40mm and 50mm 5v fans the quality is consistent and the shipments are on time.

Date of experience: June 12, 2019
Washington
1 review
0 helpful votes
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Fast shipping
June 13, 2019

Fast and secure shipping, nicely packed! Hope to work with this company for a long time. Making it the third order so far.

Date of experience: June 12, 2019
Australia
1 review
0 helpful votes
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Always good
June 13, 2019

Thank you for your help, delivery arrived in time and in good condition. Always a pleasure to deal with you. Looking forward to our next order.

Date of experience: June 12, 2019
Oregon
1 review
0 helpful votes
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Alibaba Is awesome!
June 13, 2019

I save a ton of money buying directly from manufacturers rather than through some retail company online.

I was leery of ordering direct from China but honestly, I've received nothing but exceptional service and very high quality products.

Date of experience: June 12, 2019
Tennessee
1 review
0 helpful votes
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ABC's Gel clings
June 13, 2019

Had no problems with the order. We will be ordering from this company again. Great service and very professional

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
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Peace of mind
June 13, 2019

Order process is secure.
Can access rates trusted sellers.
Majority of people I speak to can speak English which helps a lot.
Love how sellers are rated so they have an incentive to provide good customer support.

Date of experience: June 12, 2019
Mexico
1 review
0 helpful votes
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Exelent service!
June 13, 2019

Exellent product and attention by the Suplier, it was simple and complety clear, I like the app is really easy to use and it has support service the 24/7, so you can get support with anything anytime.

Date of experience: June 12, 2019
Texas
1 review
0 helpful votes
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Very Professional Marketplace!
June 13, 2019

Ease of shopping, fast com munition and excellent customer service from all vendors I've dealt with, and that's a lot.

Date of experience: June 12, 2019
GB
1 review
0 helpful votes
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Fiz a compra de uma torneira e apesar da ótima reputação da Empresa estava um pouco desconfiado. Para minha surpresa o produto é maravilhoso e de excelente qualidade. A negociação transcorreu sem qualquer problema desde a compra até a entrega e foi muito bem conduzida pelo site Alibaba. Recomendo a todos.

Date of experience: June 12, 2019
Virginia
2 reviews
0 helpful votes
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Makes my life easier to run a search for real difficult items to find anywhere, never fails to help me with reliable vendors and parts

Date of experience: June 12, 2019
Chile
1 review
0 helpful votes
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En español?
June 13, 2019

The platform can make the site available in Spanish, to make the public that speaks Spanish more friendly.

Date of experience: June 12, 2019
Florida
1 review
0 helpful votes
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Profesionalism
June 13, 2019

Very satisfied with product and price is correct, alibaba is a way to obtain hard to find products. Thanks

Date of experience: June 12, 2019
New York
1 review
0 helpful votes
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Great stuff
June 13, 2019

Happy with our buy we would defiantly buy again. Glasses came out great and have great lens on them

Date of experience: June 12, 2019
Georgia
1 review
0 helpful votes
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Great job Alibaba!
June 13, 2019

It was an easy and a professional process to use Alibaba web site and order goods from China, safe and sound!

Date of experience: June 12, 2019
Croatia
1 review
0 helpful votes
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Great first experience
June 13, 2019

Everything was great from start to finish, safe and honest transactions.
Alibaba has became great site for wholesale buying.

Date of experience: June 12, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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