Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Joyful, i felt important to the service provider and she was very attentive, the company is really good and i hope you can take on certain innovations and help us with them.
Es exelente para encontrar provedores y las garantias que ofrece la pagina (Trade assuarance) son bastante seguras
Some phrases were slightly mistranslated, but most were still pretty easy to understand. The phone number confirmation SMS was in Chinese characters except for the numeric code I needed.
Very pleasant experience.
I would buy for this group again in the future.
Thank you for a great service
The process was easy and very reassuring with contracts and insurances. Would diffenitly use Alibaba again.
Great company
I bought both 40mm and 50mm 5v fans the quality is consistent and the shipments are on time.
Fast and secure shipping, nicely packed! Hope to work with this company for a long time. Making it the third order so far.
Thank you for your help, delivery arrived in time and in good condition. Always a pleasure to deal with you. Looking forward to our next order.
I save a ton of money buying directly from manufacturers rather than through some retail company online.
I was leery of ordering direct from China but honestly, I've received nothing but exceptional service and very high quality products.
Had no problems with the order. We will be ordering from this company again. Great service and very professional
Order process is secure.
Can access rates trusted sellers.
Majority of people I speak to can speak English which helps a lot.
Love how sellers are rated so they have an incentive to provide good customer support.
Exellent product and attention by the Suplier, it was simple and complety clear, I like the app is really easy to use and it has support service the 24/7, so you can get support with anything anytime.
Ease of shopping, fast com munition and excellent customer service from all vendors I've dealt with, and that's a lot.
Fiz a compra de uma torneira e apesar da ótima reputação da Empresa estava um pouco desconfiado. Para minha surpresa o produto é maravilhoso e de excelente qualidade. A negociação transcorreu sem qualquer problema desde a compra até a entrega e foi muito bem conduzida pelo site Alibaba. Recomendo a todos.
Makes my life easier to run a search for real difficult items to find anywhere, never fails to help me with reliable vendors and parts
The platform can make the site available in Spanish, to make the public that speaks Spanish more friendly.
Very satisfied with product and price is correct, alibaba is a way to obtain hard to find products. Thanks
Happy with our buy we would defiantly buy again. Glasses came out great and have great lens on them
It was an easy and a professional process to use Alibaba web site and order goods from China, safe and sound!
Everything was great from start to finish, safe and honest transactions.
Alibaba has became great site for wholesale buying.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

