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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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The product came in very fast and the quality over all is AMAZING! Looking forward to purchasing more.
Best customer service number call +9162-94-7462-49 problem solutions customer care number Best customer service number call +9162-94-7462-49 problem solutions customer care number Best customer service number call +9162-94-7462-49 problem solutions customer care number
Thank you so much, I ordered a smart toilet with a p-trap connection, without limiting the water pressure. This is very important in Kazakhstan, because almost all of us have plumbing turbines connected to the back of the toilet. And in Kazakhstan, a water supply system with low water pressure, I have 5 liters in 40 seconds. Therefore, a hidden water tank is needed. In this toilet, it has a volume of 5 liters, it is typed quickly!
The flush is installed on the side and provides a circular rotation of the tornado, which cleans the walls very well. There is a flush inside the hole that pushes water into the inside of the pipe. All this ensures that the toilet bowl is almost 90% clean, and makes it easier to maintain during cleaning. Perhaps this is the main problem of all people not to clean the toilet, and this company creates all the conditions to facilitate the work by helping us!
Of course, additional functions are also pleasing, washing with water (female male), automatic flush, opening the lid, control panel (in English), drying, night illumination (in neon color), 220 volt euro socket (with anti-wiping protection), cleaning liquid for cleaning, ice display, rotating button on the side for control, stylish modern design. Yes, they have it all!
Their delivery is very fast, it even seemed to me that they delivered it by plane, to Kazakhstan, the city of Almaty. Their delivery price is lower than that of other Alibaba sellers.
I advise you to take the packaging from them in a wooden box, of course it costs extra money. But this justifies the safety and security of the goods! And a more popraste special sticker - Caution glass. All these conditions guarantee the integrity and safety. My goods arrived without damage to the city of Almaty.
The sales manager of Alibaba himself is very responsive, speaks English competently, solves problems quickly, answers questions on time, knows how to use Alibaba's chat, whatsapp and wechat. A pleasant girl to communicate, who is very well versed in her work. I was glad to work with her, indeed the company hired her for a reason, because I chose a smart toilet from them! I recommend buying only smart unitase from them, they are really worth it!
Огромное спасибо, я заказал умный унитаз с п-трап соединением, без ограничение давления воды. Что в Казахстане очень актуально, потому что у нас сантехнические трубы почти у всех соединяются с задней части туалета. И в Казахстане водопровод с низким давлением воды, у меня 5 литров набирается за 40 секунд. Поэтому нужен скрытый резервуар для воды. В этом унитазе он есть и объем 5 литров, набирается быстро!
Смыв у него уставлен с боку и обеспечивает круговое вращение торнадо, которое очень хорошо чистит стенки. Есть смыв внутри отверстия которые проталкивает воду уже во внутрь трубы. Это все обеспечивает почти 90% чистоту унитаза, и облегчает его обслуживание в уборке. Наверное это главная проблема всех людей не чистить унитаз, и эта компания создает все условия чтобы облегчить труд помогая нам!
Конечно же дополнительные функции тоже радуют, подмыв водой (женский мужской), автоматики смыв, открытие крышки, пульт управления (на английском языке), сушка, ночная подсветка (неоновым цветом), евро розетка 220 вольт (с предохранителем от замыкания), чистящая жидкость для очистки, лед дисплей, вращающая кнопка с боку для управления, стильный современный дизайн. Да это все у них есть!
Доставка у них очень быстрая, мне даже показалось что они доставили его самолетом, в Казахстан город Алматы. Цена за доставку у них ниже чем у остальных продавцов Алибаба.
Советую упаковку у них брать в деревянной коробке, это конечно стоит дополнительных денег. Но это оправдывает безопасность и сохранность товара! И еще по просите наклеечку специальную - Осторожно стекло. Все эти условия гарантируют целостность и сохранность. Мой товар пришел без повреждений в город Алматы.
Сам продавец менеджер Алибабы очень отзывчивая, грамотно разговаривает на английском, решает проблемы быстро, отвечает на вопросы во время, умеет пользоваться чатом Алибаба, Wahtsapp и Wechat. Приятная для общения девушка, которая очень хорошо разбирается в своей работе. Я рад был с ней работать, действительно компания не зря взяла ее на работу, ведь благодаря ей я выбрал у них умный унитаз! Я рекомендую покупать только у них умные унитазы они действительно стоят этого!
Alibaba trading assurance always rules in favour of the Chinese sellers. They make you jump hoops, provide evidence, asks for documentation that is almost impossible to acquire. Even if you provide all of this including your firstborn, Trade assurance will find a way not to reimburse or refund your hard earned money. The dirty and money hungry sellers always gets the last laugh. Buyers are not protected. Shame on you alibaba.com
Me encanto comprar por alibaba. Me atendieron rápido y resolvieron mis dudas con respecto a el producto y a como efectuar me compra.
Vast range of suppliers on Alibaba.com. Comfortable to communicate also through smart phone application.
I have multiple occasion bad experience with alibaba. In both cases supplier is willing to provide full refund due to defective product but, alibaba close the case without refunding money, Alibaba don't have any no phone number or email to have any communication with alibaba. Worse part is they don't have any office here in Canada or USA. Feels like they are trying to protect their Chinese supplier
This is a professional travel charger supplier. I recommend this supplier for others. With their products, you can have good market..
I am a Japanese retailer. It is difficult to sell cheaply at Japanese wholesalers. However, Alibaba has a variety of items. And we sell it at a low price.
Very convenient and easy to connect with suppliers.
Very good online market with many different tools and good commitment hoping developing it to make more working
Trade Assurance is a gimmick used to trick buyers into trading thru Alibaba! Ripoff, scam. Was shipped equipment that didnot work, then given a 2 month runaround, then i was disqualified as to a claim! Hateful! Deceiving people at Alibaba!
Their seller confirmed that to deliver a printer to my door in 20-23 days. It was 4 and half months ago. Still no sign of the printer. They says they can offer only their fee (100 USD) as Trade Assurance. Paid 3K for the printer and for the delivery. Don't buy anything from here more than by you can loose! There is no real buyer protection on anything!
With long lead items, I turned to alibaba and found parts available and form/fit/functional on my design. Very happy, thanks
The exterior of the product looks sturdy and the exterior treatment is well done. However, compared to other products, it has the same capacity and large size, so it occupies a lot of installation area. The operating sound is quiet compared to other products. The product seems to be very good.
Don't feel any sense of assurance or safety on Alibaba unless you are buying something small and simple. I decided to buy a lot of items for our new building. For the most part a good experience. But there is a lot of caution. You have to be meticulous and detail oriented. Down to the packaging they will use when shipping and the actual box/carboard/plywood etc container that will be used to ship your item to your location. Freight Forwarders ARE NOT protected or covered by any Alibaba anything. Find a freight forwarder in the states and use them. At least here you have some recourse. We've been waiting 60 days for our freight forwarder to ship our stuff. Trust me we tried everything aside from flying out there. Maybe stuff is missing? Who knows? Shipping costs are INSANE and so are anti-dumping laws, taxes, fees, customs etc. At the end of the several projects were LESS expensive sourcing in the US. One of them was a stell planter that was about 90 feet long. We got it in in two weeks installed in the states while China cost just as much with a 45 day mfg and 45 ship. No brainer. Get someone in the states to help you source items where you will ahve a benefit. We have bought from about 10 different vendors and upwards of 600K of merch.
The products that i have ordered are so beautiful.my orders have arrived on time.the prices are competitive. I keep buying!
Very professional and accommodating. Thank you so much and looking forward for our next transactions.
Just had my first delivery of supplies from Alibaba. Was a little worried that they would get held up at customs and would have to go get them or that there would be exorbitant customs fees when this item arrived. Supplier assured me niether would happen. Sure enough item arrived at my door with no issues. Product is beautiful, as pictured. Very happy with my experience and will be back.
I'm an online clothing boutique shop owner. I need 200 sweatshirts and screen printing t-shirts in different styles and sizes. So, I order from an Alibaba supplier of a clothing manufacturer. I contacted one of the suppliers from him and ordered my items. But they didn't give me any feedback or reply, so I canceled my order from there and searched other clothing manufacturers for my boutique.
I like the process, professionalism and variety. I will try it again. The only comments is about the difficulty level for individuals and small companies. Hope to make it simpler.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

