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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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202 reviews

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Arizona
1 review
0 helpful votes
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Great Product!
January 6, 2022

The product came in very fast and the quality over all is AMAZING! Looking forward to purchasing more.

Date of experience: January 5, 2022
India
1 review
0 helpful votes
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Best customer service number call +9162-94-7462-49 problem solutions customer care number Best customer service number call +9162-94-7462-49 problem solutions customer care number Best customer service number call +9162-94-7462-49 problem solutions customer care number

Date of experience: January 5, 2022
Kazakhstan
1 review
0 helpful votes
Follow Zhak K.
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Thank you so much, I ordered a smart toilet with a p-trap connection, without limiting the water pressure. This is very important in Kazakhstan, because almost all of us have plumbing turbines connected to the back of the toilet. And in Kazakhstan, a water supply system with low water pressure, I have 5 liters in 40 seconds. Therefore, a hidden water tank is needed. In this toilet, it has a volume of 5 liters, it is typed quickly!
The flush is installed on the side and provides a circular rotation of the tornado, which cleans the walls very well. There is a flush inside the hole that pushes water into the inside of the pipe. All this ensures that the toilet bowl is almost 90% clean, and makes it easier to maintain during cleaning. Perhaps this is the main problem of all people not to clean the toilet, and this company creates all the conditions to facilitate the work by helping us!
Of course, additional functions are also pleasing, washing with water (female male), automatic flush, opening the lid, control panel (in English), drying, night illumination (in neon color), 220 volt euro socket (with anti-wiping protection), cleaning liquid for cleaning, ice display, rotating button on the side for control, stylish modern design. Yes, they have it all!
Their delivery is very fast, it even seemed to me that they delivered it by plane, to Kazakhstan, the city of Almaty. Their delivery price is lower than that of other Alibaba sellers.
I advise you to take the packaging from them in a wooden box, of course it costs extra money. But this justifies the safety and security of the goods! And a more popraste special sticker - Caution glass. All these conditions guarantee the integrity and safety. My goods arrived without damage to the city of Almaty.
The sales manager of Alibaba himself is very responsive, speaks English competently, solves problems quickly, answers questions on time, knows how to use Alibaba's chat, whatsapp and wechat. A pleasant girl to communicate, who is very well versed in her work. I was glad to work with her, indeed the company hired her for a reason, because I chose a smart toilet from them! I recommend buying only smart unitase from them, they are really worth it!

Огромное спасибо, я заказал умный унитаз с п-трап соединением, без ограничение давления воды. Что в Казахстане очень актуально, потому что у нас сантехнические трубы почти у всех соединяются с задней части туалета. И в Казахстане водопровод с низким давлением воды, у меня 5 литров набирается за 40 секунд. Поэтому нужен скрытый резервуар для воды. В этом унитазе он есть и объем 5 литров, набирается быстро!
Смыв у него уставлен с боку и обеспечивает круговое вращение торнадо, которое очень хорошо чистит стенки. Есть смыв внутри отверстия которые проталкивает воду уже во внутрь трубы. Это все обеспечивает почти 90% чистоту унитаза, и облегчает его обслуживание в уборке. Наверное это главная проблема всех людей не чистить унитаз, и эта компания создает все условия чтобы облегчить труд помогая нам!
Конечно же дополнительные функции тоже радуют, подмыв водой (женский мужской), автоматики смыв, открытие крышки, пульт управления (на английском языке), сушка, ночная подсветка (неоновым цветом), евро розетка 220 вольт (с предохранителем от замыкания), чистящая жидкость для очистки, лед дисплей, вращающая кнопка с боку для управления, стильный современный дизайн. Да это все у них есть!
Доставка у них очень быстрая, мне даже показалось что они доставили его самолетом, в Казахстан город Алматы. Цена за доставку у них ниже чем у остальных продавцов Алибаба.
Советую упаковку у них брать в деревянной коробке, это конечно стоит дополнительных денег. Но это оправдывает безопасность и сохранность товара! И еще по просите наклеечку специальную - Осторожно стекло. Все эти условия гарантируют целостность и сохранность. Мой товар пришел без повреждений в город Алматы.
Сам продавец менеджер Алибабы очень отзывчивая, грамотно разговаривает на английском, решает проблемы быстро, отвечает на вопросы во время, умеет пользоваться чатом Алибаба, Wahtsapp и Wechat. Приятная для общения девушка, которая очень хорошо разбирается в своей работе. Я рад был с ней работать, действительно компания не зря взяла ее на работу, ведь благодаря ей я выбрал у них умный унитаз! Я рекомендую покупать только у них умные унитазы они действительно стоят этого!

+1
Date of experience: January 5, 2022
Canada
1 review
17 helpful votes
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Alibaba trading assurance always rules in favour of the Chinese sellers. They make you jump hoops, provide evidence, asks for documentation that is almost impossible to acquire. Even if you provide all of this including your firstborn, Trade assurance will find a way not to reimburse or refund your hard earned money. The dirty and money hungry sellers always gets the last laugh. Buyers are not protected. Shame on you alibaba.com

Date of experience: January 4, 2022
VE
1 review
0 helpful votes
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Me encanto comprar por alibaba. Me atendieron rápido y resolvieron mis dudas con respecto a el producto y a como efectuar me compra.

Date of experience: January 4, 2022
Slovakia
1 review
0 helpful votes
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Vast range of suppliers on Alibaba.com. Comfortable to communicate also through smart phone application.

Date of experience: January 3, 2022
Canada
1 review
9 helpful votes
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I have multiple occasion bad experience with alibaba. In both cases supplier is willing to provide full refund due to defective product but, alibaba close the case without refunding money, Alibaba don't have any no phone number or email to have any communication with alibaba. Worse part is they don't have any office here in Canada or USA. Feels like they are trying to protect their Chinese supplier

Date of experience: January 3, 2022
TW
1 review
1 helpful vote
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This is a professional travel charger supplier. I recommend this supplier for others. With their products, you can have good market..

Date of experience: January 3, 2022
Japan
1 review
1 helpful vote
Follow 夢美 岩.
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I am a Japanese retailer. It is difficult to sell cheaply at Japanese wholesalers. However, Alibaba has a variety of items. And we sell it at a low price.
Very convenient and easy to connect with suppliers.

Date of experience: December 31, 2021
Iraq
1 review
0 helpful votes
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Very good online market
December 31, 2021

Very good online market with many different tools and good commitment hoping developing it to make more working

Date of experience: December 31, 2021
Georgia
1 review
0 helpful votes
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Bad, just Bad
December 30, 2021

Trade Assurance is a gimmick used to trick buyers into trading thru Alibaba! Ripoff, scam. Was shipped equipment that didnot work, then given a 2 month runaround, then i was disqualified as to a claim! Hateful! Deceiving people at Alibaba!

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+1
Date of experience: December 30, 2021
Ireland
1 review
13 helpful votes
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Their seller confirmed that to deliver a printer to my door in 20-23 days. It was 4 and half months ago. Still no sign of the printer. They says they can offer only their fee (100 USD) as Trade Assurance. Paid 3K for the printer and for the delivery. Don't buy anything from here more than by you can loose! There is no real buyer protection on anything!

Date of experience: December 30, 2021
Texas
1 review
1 helpful vote
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Great app to find components
December 30, 2021

With long lead items, I turned to alibaba and found parts available and form/fit/functional on my design. Very happy, thanks

Date of experience: December 29, 2021
KR
1 review
0 helpful votes
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Very Good.
December 29, 2021

The exterior of the product looks sturdy and the exterior treatment is well done. However, compared to other products, it has the same capacity and large size, so it occupies a lot of installation area. The operating sound is quiet compared to other products. The product seems to be very good.

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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You are alone on Alibaba... the world is still BIG.
December 29, 2021

Don't feel any sense of assurance or safety on Alibaba unless you are buying something small and simple. I decided to buy a lot of items for our new building. For the most part a good experience. But there is a lot of caution. You have to be meticulous and detail oriented. Down to the packaging they will use when shipping and the actual box/carboard/plywood etc container that will be used to ship your item to your location. Freight Forwarders ARE NOT protected or covered by any Alibaba anything. Find a freight forwarder in the states and use them. At least here you have some recourse. We've been waiting 60 days for our freight forwarder to ship our stuff. Trust me we tried everything aside from flying out there. Maybe stuff is missing? Who knows? Shipping costs are INSANE and so are anti-dumping laws, taxes, fees, customs etc. At the end of the several projects were LESS expensive sourcing in the US. One of them was a stell planter that was about 90 feet long. We got it in in two weeks installed in the states while China cost just as much with a 45 day mfg and 45 ship. No brainer. Get someone in the states to help you source items where you will ahve a benefit. We have bought from about 10 different vendors and upwards of 600K of merch.

Date of experience: December 28, 2021
New York
1 review
0 helpful votes
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The products that i have ordered are so beautiful.my orders have arrived on time.the prices are competitive. I keep buying!

Date of experience: December 28, 2021
Philippines
1 review
0 helpful votes
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All good
February 10, 2023

Very professional and accommodating. Thank you so much and looking forward for our next transactions.

Date of experience: December 23, 2021
New Jersey
1 review
0 helpful votes
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Just had my first delivery of supplies from Alibaba. Was a little worried that they would get held up at customs and would have to go get them or that there would be exorbitant customs fees when this item arrived. Supplier assured me niether would happen. Sure enough item arrived at my door with no issues. Product is beautiful, as pictured. Very happy with my experience and will be back.

Date of experience: December 23, 2021
District of Columbia
3 reviews
5 helpful votes
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I'm an online clothing boutique shop owner. I need 200 sweatshirts and screen printing t-shirts in different styles and sizes. So, I order from an Alibaba supplier of a clothing manufacturer. I contacted one of the suppliers from him and ordered my items. But they didn't give me any feedback or reply, so I canceled my order from there and searched other clothing manufacturers for my boutique.

Date of experience: December 23, 2021
Saudi Arabia
1 review
0 helpful votes
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First but not last
December 23, 2021

I like the process, professionalism and variety. I will try it again. The only comments is about the difficulty level for individuals and small companies. Hope to make it simpler.

Date of experience: December 22, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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