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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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The headline says it all,,,
I'll be ordering more stuff because this is a great place to shop. More ppl need to shop here.

Date of experience: January 18, 2022
Nevada
1 review
0 helpful votes
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Alibaba sells cheap knock off products that arent the brands they claim to be. They are a scam company and will change your email so you can't file a dispute. I was locked out of my account after complaining

Date of experience: January 18, 2022
Jordan
1 review
0 helpful votes
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Very good communication, easy steps, on-time delivery, nice staff, high-quality products, flexible in options.

Date of experience: January 18, 2022
South Africa
1 review
0 helpful votes
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Alibaba peace of mind
September 14, 2022

Thank you for a site that gives me peace of mind when ordering from suppliers. I have ordered through Alibaba and was never disappointed in the past, even when the deal did not work out too well - ALIBABA was there to help me and give me peace of mind. Thank you for great service!

Date of experience: January 18, 2022
Philippines
2 reviews
5 helpful votes
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I ordered multiple different products from 3 different Chinese sellers and received poor quality products. Filled with defects, scratches, dents and poor finish that were not mentioned in their product listings. I was confident that their "Trade Assurance Policy" would protect me but it turns out they always favor sellers over buyers, just like what others experienced here. It's been 5 months since I filed a chargeback with my bank but it seems that I won't be getting my money back.

Date of experience: January 17, 2022
Canada
1 review
0 helpful votes
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Alibaba Works!
March 24, 2023

We've used Alibaba several times now for different purchases on different products from different suppliers. We've never had a problem dealing with the vendors on the platform and we're very impressed with how easy it is to conduct the transactions on the Alibaba platform.

Date of experience: January 15, 2022
Uzbekistan
1 review
0 helpful votes
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Good service
January 16, 2022

Fast shipment, support on product, good tips by suppliers, support even after the product is delivered, I recommend to order from this company

Date of experience: January 15, 2022
RU
1 review
0 helpful votes
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Все получилось, не с первого раза (по моей вине), но в итоге все прекрасно установилось и работает. Спасибо продавцу.

Date of experience: January 15, 2022
Canada
1 review
0 helpful votes
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Easy transaction
January 14, 2022

Secured and safe, highly recommended. I am a happy customer from Montreal, Canada. I received the product exactly what i wanted.

Date of experience: January 14, 2022
Canada
1 review
0 helpful votes
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JUST GOT SCAMED ON ALIBABA
January 14, 2022

NOT ONCE BY TWICE HARRED ICE MANUFSCTURING, WHATSAPP *******417, FOR 31,000 USD his name goes by THOMAS WILSON and ENGINEER AUTO WIRELESS LLC WHATSAPP ************** MARY QUILLIAN 81,000 usd both companies say u order 10 units and get 2 free BUT when U do the payments go to a bank in USA THOMAS WILSON whatsapp not on aliababa the nightmares begin demand more money give u a fake invoice tracking number both companies have 4/5 stars with there sites BOTH companies still want more money in usd to ship the units out

Date of experience: January 14, 2022
AE
1 review
0 helpful votes
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Good quality and Ms.Michelle Li was very helpful and supportive with our inquiry with this order. On time delivery dispatch and all items are as per the design we selected to order, satisfied with overall service. Regarding rate i think still they can improve it more competitive as per the market. Looking forward for our next order with this supplier.

Date of experience: January 13, 2022
Germany
1 review
0 helpful votes
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Hervorragend
January 13, 2022

Bin mit der Bestellung über Alibaba sehr zufrieden es hat alles geklappt mit meinen Wünschen bei der Bestellung bei der jeweiligen Firma

Date of experience: January 13, 2022
Spain
1 review
0 helpful votes
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Poor
January 12, 2022

I ordered an heirloom for my girlfriend and it was one of my favorite clothes she wore. She admires her beautiful body and talks about all the good things. Their designers have no jokes. I'm not posting a review but will order as much as he wants from this brand... not happy.

Date of experience: January 12, 2022
Belarus
1 review
0 helpful votes
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My Alibaba
January 10, 2022

Rich selection, simple and intuitive user interface, attentive service, various payment options, fast delivery

Date of experience: January 8, 2022
Switzerland
1 review
0 helpful votes
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Its unbelievable what Enloong is offering here. The Build Quality is outstanding! The Support is greate in case you need it. And last but not least the Price of the Watch. The package is unbeatable. I wouldn't be surprised if Enloong will rise the price after a while since the watch is so well made!

Date of experience: January 7, 2022
Hong Kong
1 review
0 helpful votes
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Great Supplier
January 21, 2022

This supplier is fantastic! They are extremely helpful and very fast with preparing and shipping the products. I will continue to use this supplier and recommend anyone that is looking for great service to use them.

Date of experience: January 6, 2022
AE
1 review
0 helpful votes
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Int'l quality finishing, found most reliable and trustworthy. Very punctual and timly response. Wish all the best in near business.

Date of experience: January 6, 2022
Florida
1 review
0 helpful votes
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Great Quality
January 6, 2022

The products that was sent are is great quality. There customer service is excellent as well was very willing to help.

Date of experience: January 5, 2022
Canada
1 review
0 helpful votes
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Munro 2.0 E-Bike
January 6, 2022

To anyone that wants to purchase a very cool bike backed by amazing Customer support the Munro 2.0 E-bike is the only choice for you.

Date of experience: January 5, 2022
Arizona
1 review
0 helpful votes
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Great Product!
January 6, 2022

The product came in very fast and the quality over all is AMAZING! Looking forward to purchasing more.

Date of experience: January 5, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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