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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I bought a CPAP machine from Alibaba for a fraction of the cost that my insurance company wants to bill for it. It is MINE, not a leased machine. The Insurance Company will not be able to monitor my sleep habits and decide if I am "Out of Compliance" and need to reimburse them for thousands of dollars of leased equipment time (the machine costs $300). I will take the machine to my doctor to get set up and leave the actuaries out of it.
The purchase through Alibaba was fast, billing through a credit card, shipping through a well known worldwide courier service. I am very happy with the service they have provided.
En primer lugar desconfiaba, esto por ser nuevo, pero poco a poco me dà cuenta que es una plataforma muy confiable y que al final te sientes muy seguro.
We use Alibaba a lot and have never been disappointed by the experience.
Such a good system! From a buyers perspective it has everything you need to help you find and deal with reputable suppliers.
The site does not flow well, and it is hard to find items that match my requirements. The search box result is neither precise nor accurate.
There are far far too many spam emails generated from suppliers selling products that have no bearing on my needs.
Painless and smooth purchase. Was my first time using Alibaba and buying from a Chinese company and was a bit nervous but Alibaba's guarantee to protect you and your money put me at ease. Product arrived quite quickly and in perfect working order.
I'm very satisfied with the support and information along with the security provided for Trade Assurance Orders. It makes ordering from China easier and more secure.
My experience from the start has been excellent. I can see why the world accepts Alibaba as our choice for business interaction. The processes are user friendly and the results what we asked for. Therefore we will continue doing business this way. Thank you very much.
Alibaba is giving me everything right as a new small scale importer i did not know before that alibaba was giving everything.it is my pleaqsure to be with alibaba
Thanks to Alibaba I managed to dive into the international trade world. Great website, easy to use.
Helped me getting in touch with various suppliers.
Excellent, very good, I'm pleased.
I had some emotions when I got the package in customs but everything was fine.
Maybe because it was my first customs experience.
This is the third time to buy products here and I am very satisfied with the products and service of Alibaba!
It's a very good surprise.
I had the pre judged that on Alibaba it is possible to find a lot of cheap material but no quality.
I must say I was wrong, there is people very committed, accurate and flexible.
Those quality are reflected in their material.
Very easy to find products and get in touch with supplier. We are surely grateful for the platform. We hope that it keeps getting seven better with time.
The product was as described and of good quality. The service was very good and they responded very quickly even with the mayor time difference
Efficient service. Alibaba has kept me informed and updated on each step and on each stage of the process. All of these in a very timely manner.
I could able to find the right supplier for my necklace fast and easy for my startup jewelry shop. Great experience.
Very good purchase experience, I was pleased of the quality of the items.
I will order again because the site offers a full coverage for all damages that might arrive.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

