Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy process Payment options can do with modifying overall stright forward experience with no issues
Very pleasant cooperation, very good supplier, able to cooperate very well, very professional spirit
It seem to be a good source for searching the new products. One issue i found is that some suppliers are listing very low prices (unreal) to be able to guide the buyers to them.
Everything was good, no issues.
Good services like usually.
CEO of ON Quentin
++++++++++++++++++++++++++++++++++++++++++++++++++++++
I was interested in acquiring some polycarbonate sheeting for a medium sized greenhouse build. After a speedy keyword search, i was able to narrow down a list of manufacturers which offered products i was seeking. Then i used the RFQ to put the feelers out. Within 24 i was connected to 10+ sellers/manufacturers interested in dealing with me. Even though my qty was low, there were some manufacturers that could accommodate my request if i was willing to wait a few weeks.
Alibaba seemed daunting at first, but after diving in, i can honestly say the entire experience was easy, exciting, professional and effective.
Can't wait to use Alibaba for my next project
Good supplier and shipping. I will buy items from this supplier every time I need. Greetings from Bulgaria
Wonderful delivery! The machine has arrived only take 3 days! Have been a pleasure to work with kiki. I certainly will buy in furture. I am still interested in purchasing a four bowl machine in furture.
Alibaba are becoming the go to resource for finding and procuring difficult to obtain electronics products.
Peace of mind and confident to go forward with more orders. Earlier even though there are great product as per the catalogs but always had a sense doubt. Now it is cleared with Alibaba's trade assurance and monitoring the progress of the orders.
Salute to Jack Ma
The process was a lot faster this time round as it was a reorder. The product was packaged appropriately and in good working order once again. The only issue is that it's an AU 3-Pin plug but the supplier has kindly provided a British adaptor along with it.
Ordering with Alibaba was smooth and easy transaction.
The procduct overview is good, ordering process is straightforward, so is the delivery overview.
Everything went smooth, well and fast. We were concern that something will go wrong - but we were completely mistaken.
We will start buy more and more from here.
I really like the suppliers I have been dealing with and the products I have received. It may be too soon to tell but I feel I have made friends through this process in China!
Buen producto tela delgada pero funcional
Buen servicio la persona que atendio es muy atenta y siempre se mantiene comunicada
Thank you for creating this plat form to the world. I believe many people has benefited from your creation. If there is 10 star rating, you will get full star from me
Had a great experience as was trust building factor in first time trade with alibaba.com, Had a Genuine Seller as I trusted Alibaba's report of Seller and onsite verification also done by Alibaba Team. Hence I trusted Alibaba and made the trade with nice e
I experienced a good service, helpful and safe shipping using Trading Assurance. Will buy again for sure.
Love this company! My greatest decision yet I am so happy to do business with this company. Timely response, knowledgeable and understanding
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

