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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Good product and fast shipping.
July 18, 2019

The rackets are exactly what I was looking for.
Good company and products.
Great help and service from Betty Shi.
Thank you!

Date of experience: July 17, 2019
Mexico
1 review
0 helpful votes
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Gran servicio
July 18, 2019

El servicio que ofrece alibaba es incomparable, siempre e teneido buenas experiencias con sus proveedores y empresarios por medio de transacciones en esta plataforma

Date of experience: July 17, 2019
Aruba
1 review
0 helpful votes
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My first order thru Alibaba
July 17, 2019

I recently placed my first order with Alibaba and I have to say that I am very pleased with the customer support and product. I live half way around the world from China and I have to say that within days from ordering the products were delivered, very fast.

Date of experience: July 17, 2019
New Zealand
1 review
0 helpful votes
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Great staff and great problem solving strategies.
Alice from Henan Sanyou Plasticization Engineering very cooperative and helpful to sort out the issues.
Highly recommended to work with them.

Date of experience: July 17, 2019
Singapore
1 review
0 helpful votes
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The seller is very nice. We consider to buy more products next time. We have very nice experience here. All products are cheap and good. Also the quality is beyong my expectation.

Date of experience: July 17, 2019
Latvia
1 review
0 helpful votes
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First of all good impression of very nice design of products, how easy is to use them.
I love when plastic is so silky soft.
Also devices are tested on our dog and she liked them.
So definitely I will recommend to buy them.
As well Megan Chen as a contact. Very helpful lady. Enjoy our cooperation.

Date of experience: July 17, 2019
Colorado
1 review
0 helpful votes
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Impeccable service.
July 17, 2019

We had an excellent experience. This Supplier is very efficient, friendly and professional.
We recommend and we will keep our relationship loyal.

Date of experience: July 17, 2019
Spain
1 review
0 helpful votes
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Sofia Chen the example of work
July 17, 2019

Very good, the customer service of the miss Sofia Chen makes you can work with the company and solve any problem

Date of experience: July 17, 2019
Idaho
1 review
0 helpful votes
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Great and fast!
July 17, 2019

I received the order just 6 days after placing the order. The sales rep was very helpful in placing the Trade Assurance order. Another fast and great order through this company! I will definitely be placing more orders in the future.

Date of experience: July 17, 2019
Germany
1 review
0 helpful votes
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Interessting products and prices
July 17, 2019

I ordered several products for weddings and i was surprised about the good quality and prices. And also about the good costumer service of the companies.

Date of experience: July 17, 2019
Pakistan
5 reviews
2 helpful votes
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Nice site.
July 18, 2019

Alibaba is a nice for the whole world for buying good making goods.it is a one of the most trusted sites of online buying. I lovevit very much.

Date of experience: July 17, 2019
California
1 review
0 helpful votes
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First time user
July 17, 2019

My experience on Alibaba was excellent. I am a first time user and didn't know what to expect. They covered all the little details that I wasn't even aware I needed until well into the process. Over time I learned of new things I needed to take care of, but I realized before I even asked that they were already dealt with, i. E., insurance, inspections, etc.

Date of experience: July 17, 2019
Florida
1 review
0 helpful votes
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SATISFECHO
July 17, 2019

BUENA, Y VOLVERÉ A HACER PEDIDOS A USTEDES, RESPECTO A LAS LUCES, LAS HE MANDADO PARA COLOMBIA Y ALLI LAS VAN A PROBAR... POR AHORA NO SE SI NOS FUNCIONA, PERO SON LAS QUE PEDIMOS.

GRACIAS

Date of experience: July 17, 2019
Florida
1 review
0 helpful votes
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Excellent
July 17, 2019

I should have had it shipped by air cargo... The experience could have been better. This whole thing with Taxes is too much... we need to stop this right now.

Date of experience: July 17, 2019
Oregon
1 review
1 helpful vote
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Works great
July 17, 2019

Love this platform has been a real asset to my company. The speed of the contacts is fantastic. Will try and use again Thank you

Date of experience: July 17, 2019
New York
1 review
0 helpful votes
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Easy as always
July 17, 2019

Very easy to find what you are looking for. I have a small company where many companies would not assist in my low volume ordering. Alibaba has always come thru for me.

Date of experience: July 17, 2019
Colorado
1 review
0 helpful votes
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Wonderful Experience
July 17, 2019

I was nervous to order from out of the country, but Bonnie with Haining Qiangyi Trading Co. Made the experience so wonderful. She was quick to respond, answered all my questions, and was super patient with me when I wanted to change things on my order or add more product last minute.

We needed some socks asap and Bonnie was able to make that happen. We also didn't need a huge quantity, and she was one of a very few that was willing to accommodate our needs. This for SURE will get her more business from us.

We received the socks, which had our logo embroidered at the top, and everyone was impressed! The quality of the socks and the embroidery was good... or logo lettering is very fine.

We will definitely be ordering from Haining Qiangyi Trading Co.! :)

Date of experience: July 17, 2019
California
1 review
0 helpful votes
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Excellent customer service
July 17, 2019

I was very pleased with my experience with Dongguan Mihe Precision Machinery Co. All my expectations were exceeded by the quality, communication and packaging of my products. I will definitely do business with this supplier again, Thank you.

Date of experience: July 17, 2019
Texas
1 review
0 helpful votes
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Fantastic
July 17, 2019

Fast shipping, great product/support. Will be doing business through this site again. Fast shipping, great product/support. Will be doing business through this site again.

Date of experience: July 17, 2019
California
1 review
0 helpful votes
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Great trust!
July 17, 2019

I'm new to this site and I find it really helpful and credible!
At the beginning I was worry to order stuff online from China but with Alibaba I find everything clear and almost guaranteed!

Date of experience: July 17, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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