Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The rackets are exactly what I was looking for.
Good company and products.
Great help and service from Betty Shi.
Thank you!
El servicio que ofrece alibaba es incomparable, siempre e teneido buenas experiencias con sus proveedores y empresarios por medio de transacciones en esta plataforma
I recently placed my first order with Alibaba and I have to say that I am very pleased with the customer support and product. I live half way around the world from China and I have to say that within days from ordering the products were delivered, very fast.
Great staff and great problem solving strategies.
Alice from Henan Sanyou Plasticization Engineering very cooperative and helpful to sort out the issues.
Highly recommended to work with them.
The seller is very nice. We consider to buy more products next time. We have very nice experience here. All products are cheap and good. Also the quality is beyong my expectation.
First of all good impression of very nice design of products, how easy is to use them.
I love when plastic is so silky soft.
Also devices are tested on our dog and she liked them.
So definitely I will recommend to buy them.
As well Megan Chen as a contact. Very helpful lady. Enjoy our cooperation.
We had an excellent experience. This Supplier is very efficient, friendly and professional.
We recommend and we will keep our relationship loyal.
Very good, the customer service of the miss Sofia Chen makes you can work with the company and solve any problem
I received the order just 6 days after placing the order. The sales rep was very helpful in placing the Trade Assurance order. Another fast and great order through this company! I will definitely be placing more orders in the future.
I ordered several products for weddings and i was surprised about the good quality and prices. And also about the good costumer service of the companies.
Alibaba is a nice for the whole world for buying good making goods.it is a one of the most trusted sites of online buying. I lovevit very much.
My experience on Alibaba was excellent. I am a first time user and didn't know what to expect. They covered all the little details that I wasn't even aware I needed until well into the process. Over time I learned of new things I needed to take care of, but I realized before I even asked that they were already dealt with, i. E., insurance, inspections, etc.
BUENA, Y VOLVERÉ A HACER PEDIDOS A USTEDES, RESPECTO A LAS LUCES, LAS HE MANDADO PARA COLOMBIA Y ALLI LAS VAN A PROBAR... POR AHORA NO SE SI NOS FUNCIONA, PERO SON LAS QUE PEDIMOS.
GRACIAS
I should have had it shipped by air cargo... The experience could have been better. This whole thing with Taxes is too much... we need to stop this right now.
Love this platform has been a real asset to my company. The speed of the contacts is fantastic. Will try and use again Thank you
Very easy to find what you are looking for. I have a small company where many companies would not assist in my low volume ordering. Alibaba has always come thru for me.
I was nervous to order from out of the country, but Bonnie with Haining Qiangyi Trading Co. Made the experience so wonderful. She was quick to respond, answered all my questions, and was super patient with me when I wanted to change things on my order or add more product last minute.
We needed some socks asap and Bonnie was able to make that happen. We also didn't need a huge quantity, and she was one of a very few that was willing to accommodate our needs. This for SURE will get her more business from us.
We received the socks, which had our logo embroidered at the top, and everyone was impressed! The quality of the socks and the embroidery was good... or logo lettering is very fine.
We will definitely be ordering from Haining Qiangyi Trading Co.! :)
I was very pleased with my experience with Dongguan Mihe Precision Machinery Co. All my expectations were exceeded by the quality, communication and packaging of my products. I will definitely do business with this supplier again, Thank you.
Fast shipping, great product/support. Will be doing business through this site again. Fast shipping, great product/support. Will be doing business through this site again.
I'm new to this site and I find it really helpful and credible!
At the beginning I was worry to order stuff online from China but with Alibaba I find everything clear and almost guaranteed!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

