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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Looked for suppliers for a specific product we require.
Didn't receive a large amount of responses but did get contact with one supplier who is great to work with.
Payment of samples to be delivered to me through Alibaba was so easy to be able to pay by credit card. Thank you.
It was a very nice experience with Leo and the company, always helpfull people. The product was nice quality.
Finding the desired store and communicating with the supplier was very easy and everything went smoothly. The order was placed and everything was accomplished within the given deadlines.
It has been very helpful to be able to buy the product directly from the factories, much cheaper for retailers like myself and definitely would continue shopping.
First time user, amazed on how easy it was to use! Very easy to communicate and agree on items and shipping, will definitely use again!
Fast shipping, perfect communication, maximum satisfaction, awesome product quality. We recommend in all way.
Really Good work. No trust issues. Hassle free payments. Good exchange rates. One can make payments through credit card also. So this is really an amazing benefit for small import orders
Thank you for the possibility to connect with great suppliers! It feels good with Trade Assurance and the website works absolutely fine!
A bit of a hassle of logging in and logging out. The browser system is ok.
I don't like the app on my phone. I prefer the desktop version because I have a large screen to easily look for products.
I feel comfortable with the Trade Assurance service, since it garantees me order, contract service is very clear and understaing, it is a great service for buyers, since we are not in situ, Alibaba is there for us and helps to make sure that our money is protected.
Our delivery and support was very good.
We are satisfied from the delivered machine and from all customer help and support.
I like Alibaba representatives in help center, they are very helpful and are there around the clock. I am looking forward for more business on Alibaba.
Llego en el momento que el proveedor lo prometió buen producto una empresa muy seria la recomiendo gracias
The scarves came out very good and nice looking, very soft and exactly as shown in the pictures in regards to color matching.
The supplier was very friendly, helpful and professional and answered all of my questions promptly. I would love to order from them again soon!
Pretty much waste of money. Totally disappointed.
The very first random inspection of two boxes, one bud is totally stuck.
I am very satisfied with Alibaba's handling of my refund. The matter was swiftly actioned by "Alice" with great appreciation. The dispute was for non supply (lack of communication from suppliers) Alice ensured she received all the relevant information from myself and from the supplier before making her decision to apply for full refund! As a business looking for opportunities in this vast market, we are grateful Alibaba are there to keep an eye things.
Very convenient and easy to shop with Alibaba.com. I have a direct contact and negotiate directly with the supplier.
La solicitud del pedido fue correctamente de acuerdo a lo solicitado, enviado en plazo y forma. Todo con un correcto seguimiento por parte de la tienda
Don't waste time looking around, order with this factory! Very quick to respond, produce and ship order! Quality product!
El vendedor muy atento, el pedido llegó rapido y en excelentes condiciones...
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members