AlibabaReviews 13,223

I purchased very expensive doors at NF Build mart with owner Norman Chen. He made a "mistake" in the contract writing "EXW". Then without my consent he ships the goods without insurance and correct labelling on boxes such as "glass" and "this side up".
When doors arrive in my country (but still in international transit) they are broken. Now he claims he has insurance, but will not provide documentation of this. I dispute at alibaba, but all they say it is my fault because of EXW. This means when buying EXW a seller can just push your goods onto the street and claim you have taken ownership and picked them up. Also alibaba dispute asks me for shipping insurance and paper - but it was seller who shipped items without sending me information and without my consent and approval. So how can i contact sellers insurance? It is ridiculous situation. I tell this to alibaba dispute, but they ignore this fact. In alibaba buyers protection it says seller must provide proof of legal change of ownership, but in reality the dispute manager ignores this rule.

Excellent service in every way. Fast delivery and I will be looking to Alibaba for future purchases.

I've purchased circuit breaker from Yueqing High Quality Electric Co., Ltd. through Alibaba.com, the experience was great, I received my product in very short time which was exactly as required with very reasonable price compared to my country but with high quality materials.

The supplier customer service team was following up with me each step till I received the product and made sure it meets my expectations, even beyond.

I would recommend purchasing from Alibaba.com in general and from Yueqing High Quality Electric Co., Ltd. in particular.

Best regards,

First, my responses to bids did not change their status. I kept getting notices as if they were new. The phone app doesn't synch with my computer, and the computer app freezes on the page to start a conversation. Their platform is so buggy it makes Messenger look good. But I ordered, and later, while my shipment sat at customs, Alibaba completed it anyway and asked for a review of seller, not once but twice for 2 different orders. Alibaba's so-called help did nothing to correct the problem even after I got a human to respond. I had to come here to leave a review of Alibaba because their own site doesn't have the option. If I can find another way to get international bids, I will switch.