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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba is easy to use and is a great platform for those wishing to sell goods of any kind. Safe way to pay for goods. Alibaba have great control over everything and makes sure everything works smoothly
Very professional and organized. Communication was easy. Was able to see how my products would come out; ie: examples of the product.
Hola muchas gracias por hacerme llegar el producto, estoy plenamente satisfecho, el producto esta en muy buenas condiciones, tal y como lo anunciaron, son productos de muy buena calidad, muchas gracias.
My firs experience with alibaba is really great. Im happy. The order came quickly and the quality of the goods is perfect
I love the website and all it provides. Like every website it has its ups and downs but, I will say this website has more ups than downs... I am not a pro on website development and etc but, for sure it is a good marketplace of its kind.
Convenient store for any business. The suppliers are also legit, respond effectively and timely delivery. You will also find an instant responsive help centre
I was worried about dealing with a company overseas but everything went smoothly and I am very satisfied! I wouldn't hesitate to order again!
La primera vez compre 10 piezas de S5.
Ahora ordene 6 piezas de S5,6 piezas de R1 y 3 piezas de S5 2 in 1.
Me gusta el producto y a mis clientes también.
Lamentablemente recibí 3 pieza dañadas:(
Ya le informe al proveedor y al parecer en la próxima compra me va a enviar los reemplazos.
Seguiré comprando si llegamos a un buen acuerdo, el producto es bueno.
Alibaba always makes it a breeze when ordering in bulk. Great connections to suppliers and manufacturers scattered throughout the world.
Fast shipping quality items 5 stars. Sometimes the moq is too high but usually they will help you out on that
Adquiri unas cerraduras de gran calidad, todo muy bien, solo tuve un problema en mi país con la aduana, pero todo muy bien, muy satisfecho y con seguridad volvería a comprar por Alibaba
Thank you very much! I'm very happy with the product and created a nice square-storage with it for my colourful kitchen-tools. I also want to use them to storage arts and crafts, and other nice things, not too heavy stuff.
- Good quality. Nice look. - How I made it, you can see o the pictures. With transparent tapes I fixed it, with puncher and rope made handles. Nice to see, practically to use.
I looked everywhere for something like this. Found it here and can recommand it. The box ist soft and flexible but stable, and can be carried on the handles, similar to a bag or softcase:
100% satisfaction, 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction 100% satisfaction
At first glance Alibaba can look a bit messy. But after a while you get used go it. Theer are so many smart functions and the fact that manufacturers are rated and here are insurance built in to the system makes this such a great trading place. It's easy to find suppliers here.
Thank you for the excellent advice on the machine.
Perfect seller on Alibaba, who have implemented my ideas very well.
I like to buy from him on Alibaba again.
Marcus Winkelbauer
I used Alibaba to source a specific product that I needed and used the Trade Assurance payment method with my supplier. I found it easy to use and gave me confidence in having a backup should anything have gone wrong with my supplier (fortunately they were excellent too). I would highly recommend the service.
Was really good experience, and suppliers are very good! They answered on all of my questions and helped me with choosing good staff. Thanks alibaba for this! Big respect to owner of company!
This was my first time placing order thru this site. Less did i know, it was an outstanding service provider online. Thank You!
Easy to find products we wanted, easy to verified supplier.
Convenience on payments method.
Congratulations!
I purchased very expensive doors at NF Build mart with owner Norman Chen. He made a "mistake" in the contract writing "EXW". Then without my consent he ships the goods without insurance and correct labelling on boxes such as "glass" and "this side up".
When doors arrive in my country (but still in international transit) they are broken. Now he claims he has insurance, but will not provide documentation of this. I dispute at alibaba, but all they say it is my fault because of EXW. This means when buying EXW a seller can just push your goods onto the street and claim you have taken ownership and picked them up. Also alibaba dispute asks me for shipping insurance and paper - but it was seller who shipped items without sending me information and without my consent and approval. So how can i contact sellers insurance? It is ridiculous situation. I tell this to alibaba dispute, but they ignore this fact. In alibaba buyers protection it says seller must provide proof of legal change of ownership, but in reality the dispute manager ignores this rule.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members