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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Bastante completa la plataforma, me gusto mucho, muy entendible.
En opinion personal recomendaria bastante la pagina para poder llevar a cabo las transacciones que sean de nuestro agrado.
I can communicate easily with the seller using Wechat. The item that I bought was in good condition and good packaging. It even came fast than I thought.
For a small business, Alibaba is a lifesaver. The vendors are professional and there's a wide variety of products to choose from.
Muy Satisfecho excelente 100% muy buena atención...
I have yet to experience an issue using this site. I have made tons of money and have had no negative experiences.
SUPER FACIL TODO SUPER SENCILLO Y SEGURO LO MEJOR QUE E PODIDO HACER ES COMPRAR AQUI EN ALIBABA MUY BUENA COMUNICACION Y MUY BUEN TRATO MULTILENGUAJE
Alibaba Trade assurance tracks the transaction and makes sure the vendor and buyer know the terms of the purchasing agreement. Trade assurance sets timing deadlines for key events in the process and assures that the vendor and buyer stay informed.
Was a pleasure for me to buy from this site.
Is honnestly and friendly.
I will try recomended to anyone buy from here.
Nice person on chat and nice sallers.
Una experiencia satisfactoria, aunque se podría hacer mejor la gestión, queda experiencia. Para posteriores ocasiones tendre mucho mas cuidado al detalles el los procesos de la importación ya que es un tema a mejorar, sobretodo en los costos altos que los servicios logísticos cobran, negociar mejor los términos del servicio
Constant follow up even after the items are delivered. Items are complete and in good quality. The sales person knows her product very well.
BUENA COMUNICACIÓN CON EL VENDEDOR GRACIAS, AUN NO HABLANDO EL MISMO IDIOMA FUE BUENA LA COMUNICACIÓN VINO A TIEMPO MI PEDIDO. LA INFORMACIÓN FUE BUENA.
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They were so on top of everything and I really enjoyed working with them every step of the way.
Their site was easy to navigate and there were plenty of suppliers to choose from.
Hello,
I received the product to review the product and the product look good for our company. But as per our company standards there had few changes to be done which the supplier was very professional and ease to communicate with them.
Thank you Alibaba
For this such a great deal to our company.
Good tools to search product et communicate with sellers. All is ok!
I don't know what to say more apart continue in this direction.
Die Unterstützung ist gut, leichte und korrekte Übersetzung,
Sicherer Bezahl Vorgang und problemlose Überweisung
Alles Gut
Beste Grüße
Heiko Lautenschlaeger
Alibaba is very interesting. Not only it allow the members to shop safely, but it allows anyone to discover different products around the world. This allows everyone who wants to develop his business to have access to the equipment he needs without moving. As a result, he saves time and money.
The only problem is that; there are a lot of people who claim to be legal suppliers and seek to steal money from buyers.
It would be desirable that any seller agrees to join trade assurance.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

