Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Нормальная торговая площадка, да и цены пониже АлиЭкспресс, решают проблемы, но обратная связь не особо удобная
First order went better than i expected. The communication portal was very useful when looking for bids on my freight and product. I am looking forward to doing more business with Alibaba in the future.
Thank you
Wheels were built too fragile. Marketing information was weak. Salesperson couldn't wait to close the sale. Never replied to an after sale question. Provided very little detailed information. In general it was a bad experience and a bunch of crap and to be completely honest with you 'they made Alibaba look bad by being affiliated with them. Very unprofessional after the sale they couldn't be bothered to answer even the simplest question. In the future I will buy American made in USA.
Wonderful platform to do business with peace of mind. I will keep using it, how ever the fee charged on payment should be charged to manufacture / supplier not the buyer.
This is an amazing supplier, the quality is awesome, I hope to build a good relationship with this supplier
Becasuse using trade assurance, i can buy the products just that i want in a moment.
So i like the plat, and i will buy products again
Very good experience with Alibaba, it was my first order and everything was fine, communication, shipping and quality, I felt safe in every moment because Trade Assurance, thank you!
Communication, which is key was perfect. Order arrived on time. Quality of product that I was expecting was perfect. I highly recommend this supplier. Thanks
Really love this platform because the concept is just soo damn good and functioning properly.
Big smiley face
A pleasure to deal with. Very responsive to all our questions. Goods were exactly as described. Delivery was very fast, Looking forward to dealing again
Alibaba.com is easy to use and has all the functionality you would expect. No complaint. Good advertising and clean environment
Alibaba is a great site, the problem is that purchasing products for the price advertised can sometimes become a very tedious task. Sometimes negotiations with manufacturers can last for hours with no leeway.
Perfect shopping experience, thanks.it's great. Cheap and good item i got from alibaba.com, hope to buy more from you.
Excellent contact, great high quality products, fast shipping. Really professional 100% full confidence
Easy to Use, Good Service, Excellent Customer Service, Helpful, Friendly, useful products at a reasonable price.
Thank you Alibaba I got what I need through your Web-page and I am looking forward to found out what I need.
I have had good experiences with Alibaba overall.
No issues with communication or delays. I recommend for anyone that is considering doing business with them for sure.
3.
This drone is tough and very will built, took a lot of crashes in learning how to fly it an it never broke. I know it will hold up for my grand kids as they learn how to fly it. I'am sure i will have fun with the free helicopter that will be sent.
Thanks archie, you are a so nice guy, help me a lot, recommended seller
The glasses is perferct
Really really really really really really recommended!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

