Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Alexandr D.
Unfollow Alexandr D.
Share Review
Report Review

Нормальная торговая площадка, да и цены пониже АлиЭкспресс, решают проблемы, но обратная связь не особо удобная

Date of experience: July 30, 2019
Latvia
1 review
0 helpful votes
Follow Jev G.
Unfollow Jev G.
Share Review
Report Review

Liked it
July 30, 2019

Very good suplier. Everything was alright, fast shipment, the only thing can not agree with him on big quantities

Date of experience: July 30, 2019
Texas
1 review
0 helpful votes
Follow Percy J.
Unfollow Percy J.
Share Review
Report Review

First Order Amazing
July 30, 2019

First order went better than i expected. The communication portal was very useful when looking for bids on my freight and product. I am looking forward to doing more business with Alibaba in the future.

Thank you

Date of experience: July 30, 2019
Hawaii
1 review
0 helpful votes
Follow KENNETH X.
Unfollow KENNETH X.
Share Review
Report Review

Wheels were built too fragile. Marketing information was weak. Salesperson couldn't wait to close the sale. Never replied to an after sale question. Provided very little detailed information. In general it was a bad experience and a bunch of crap and to be completely honest with you 'they made Alibaba look bad by being affiliated with them. Very unprofessional after the sale they couldn't be bothered to answer even the simplest question. In the future I will buy American made in USA.

Date of experience: July 30, 2019
Texas
1 review
0 helpful votes
Follow Arif T.
Unfollow Arif T.
Share Review
Report Review

Wonderful platform to do business with peace of mind. I will keep using it, how ever the fee charged on payment should be charged to manufacture / supplier not the buyer.

Date of experience: July 30, 2019
France
1 review
0 helpful votes
Follow Antoine X.
Unfollow Antoine X.
Share Review
Report Review

Amazing
July 30, 2019

This is an amazing supplier, the quality is awesome, I hope to build a good relationship with this supplier

Date of experience: July 30, 2019
Brazil
1 review
0 helpful votes
Follow Liang F.
Unfollow Liang F.
Share Review
Report Review

Becasuse using trade assurance, i can buy the products just that i want in a moment.
So i like the plat, and i will buy products again

Date of experience: July 30, 2019
Spain
1 review
0 helpful votes
Follow Leandro A.
Unfollow Leandro A.
Share Review
Report Review

First time
July 30, 2019

Very good experience with Alibaba, it was my first order and everything was fine, communication, shipping and quality, I felt safe in every moment because Trade Assurance, thank you!

Date of experience: July 30, 2019
North Carolina
1 review
0 helpful votes
Follow Matt F.
Unfollow Matt F.
Share Review
Report Review

Way better than I thought.
July 30, 2019

Communication, which is key was perfect. Order arrived on time. Quality of product that I was expecting was perfect. I highly recommend this supplier. Thanks

Date of experience: July 30, 2019
NL
1 review
0 helpful votes
Follow D X.
Unfollow D X.
Share Review
Report Review

First order
July 30, 2019

Really love this platform because the concept is just soo damn good and functioning properly.
Big smiley face

Date of experience: July 30, 2019
New Zealand
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

Great service
July 30, 2019

A pleasure to deal with. Very responsive to all our questions. Goods were exactly as described. Delivery was very fast, Looking forward to dealing again

Date of experience: July 30, 2019
Malaysia
1 review
0 helpful votes
Follow Awangku S.
Unfollow Awangku S.
Share Review
Report Review

Alibaba.com is easy to use and has all the functionality you would expect. No complaint. Good advertising and clean environment

Date of experience: July 30, 2019
Australia
1 review
0 helpful votes
Follow Keenan E.
Unfollow Keenan E.
Share Review
Report Review

Good
July 30, 2019

Alibaba is a great site, the problem is that purchasing products for the price advertised can sometimes become a very tedious task. Sometimes negotiations with manufacturers can last for hours with no leeway.

Date of experience: July 29, 2019
China
1 review
0 helpful votes
Follow Marco W.
Unfollow Marco W.
Share Review
Report Review

Perfect shopping experience
July 30, 2019

Perfect shopping experience, thanks.it's great. Cheap and good item i got from alibaba.com, hope to buy more from you.

Date of experience: July 29, 2019
France
1 review
0 helpful votes
Follow cheer H.
Unfollow cheer H.
Share Review
Report Review

Excellent supplier
July 30, 2019

Excellent contact, great high quality products, fast shipping. Really professional 100% full confidence

Date of experience: July 29, 2019
Florida
1 review
0 helpful votes
Follow Jerry I.
Unfollow Jerry I.
Share Review
Report Review

Simple Easy to Use
July 30, 2019

Easy to Use, Good Service, Excellent Customer Service, Helpful, Friendly, useful products at a reasonable price.

Date of experience: July 29, 2019
Saudi Arabia
1 review
0 helpful votes
Follow Ali O.
Unfollow Ali O.
Share Review
Report Review

Alibaba sportive
July 30, 2019

Thank you Alibaba I got what I need through your Web-page and I am looking forward to found out what I need.

Date of experience: July 29, 2019
Florida
1 review
0 helpful votes
Follow Luis N.
Unfollow Luis N.
Share Review
Report Review

So far, so good
July 30, 2019

I have had good experiences with Alibaba overall.
No issues with communication or delays. I recommend for anyone that is considering doing business with them for sure.

Date of experience: July 29, 2019
Oklahoma
1 review
1 helpful vote
Follow BUTCH M.
Unfollow BUTCH M.
Share Review
Report Review

One tough drone
July 30, 2019

3.
This drone is tough and very will built, took a lot of crashes in learning how to fly it an it never broke. I know it will hold up for my grand kids as they learn how to fly it. I'am sure i will have fun with the free helicopter that will be sent.

Date of experience: July 29, 2019
TW
1 review
0 helpful votes
Follow Jannel J.
Unfollow Jannel J.
Share Review
Report Review

Very nice glasses, fast delivery
July 30, 2019

Thanks archie, you are a so nice guy, help me a lot, recommended seller

The glasses is perferct
Really really really really really really recommended!

Date of experience: July 29, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos