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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Iraq
1 review
0 helpful votes
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Thank you for everthings
July 29, 2019

I bought the one stroller from this page and the stroller its high quality, i want that stroller because its more suit for my baby and the saller is good person because more helpped me, best regard thanks again

Date of experience: July 29, 2019
Ireland
1 review
0 helpful votes
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I am happy with goods will buy more from this supplier he responded immediately to all questions. Goods arrived in excellant condition.

Date of experience: July 29, 2019
Barbados
1 review
0 helpful votes
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Alibaba shopping
July 29, 2019

I have been shopping on alibaba for years now and the experience so far has been good with all the various companies, and good communication i am from Barbados and shipping is fast

Date of experience: July 29, 2019
Turkiye
1 review
0 helpful votes
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Solution provider for all needs
July 29, 2019

I found what I was looking for easily. Suppliers are rated according to their successfull business ratings. I picked a well rated supplier and purchased what I needed.

Date of experience: July 29, 2019
Thailand
1 review
0 helpful votes
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Good quality and friendly seller. The shipment time is 5 stars. We plan to order their products more.

Date of experience: July 29, 2019
Switzerland
1 review
0 helpful votes
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Satisfaying experiance
July 29, 2019

Good supplier, fast delivery, proffessional over all handling!
I was never worried, something could go wrong.

Date of experience: July 29, 2019
Somalia
1 review
0 helpful votes
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Good work
July 29, 2019

Good service and Costumer satisfaction we have ever seen, we would like to work with you next time without any fear...

Date of experience: July 29, 2019
Spain
1 review
0 helpful votes
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Muy buena experiencia.
July 29, 2019

Una buena comunicación y un producto de calidad a un precio altamente competitivo. El envío por parte del vendedor también muy rápido.

Date of experience: July 29, 2019
Italy
1 review
0 helpful votes
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Alibaba review
July 29, 2019

Very satisfied, company would be very good work, very good deal whith us, and tranmits security. I am very grateful to see you started working with Alibaba

Date of experience: July 29, 2019
Hong Kong
2 reviews
1 helpful vote
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Import through Alibaba
July 29, 2019

First time am doing Import through Alibaba and the suppliers are very helpful. They do communicate till the goods arrive to the destination. Even the transporters are also very helpful.

Date of experience: July 29, 2019
Australia
1 review
0 helpful votes
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Too many scammers sorry I spent months of doing back ground checks on businesses after being scamed a few thousand, very disappointing I had so many major plans, I still have not made another order

Date of experience: July 28, 2019
Australia
1 review
0 helpful votes
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Good
July 29, 2019

I had a bit of trouble understanding the ordering of parts, but due to the personal i contacted through email i was able to order my parts. Received items in good time. Many thanks to everyone involved

Date of experience: July 28, 2019
Kenya
1 review
0 helpful votes
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Wonderful Experience
July 29, 2019

With the help of Mrs Luby. Received all the goods on time and were good quality. Thanks and will keep coming back for more.

Date of experience: July 28, 2019
South Africa
1 review
0 helpful votes
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Good, effecient website
July 29, 2019

I like Alibaba.com - its easy to use and has all the functionality you would expect. My only complaint is the payment portal to South Africa, the transaction fails many, many times before going through. I wish this would be sorted out.

Date of experience: July 28, 2019
New York
2 reviews
0 helpful votes
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Eyelashes
July 29, 2019

There was a little delay with the shipment of the product, but once it was shipped out and received, the product is good.

Date of experience: July 28, 2019
Singapore
1 review
0 helpful votes
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The supplier manages to fabricate a customized power supply. They are built-in good quality and overall fabrication is also very fast.
It will be helpful if they do QC on each product before shipping them.
He communicates well and willing to resolve any issue arise in a friendly and professional manner. Overall good transaction

Date of experience: July 28, 2019
Indonesia
1 review
0 helpful votes
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Thank you so much jeck ma so helping my company.
Thnk you somuch

Thank you so much jeck ma so helping my company.
Thnk you somuch

Date of experience: July 28, 2019
New York
1 review
0 helpful votes
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Very good performance
July 29, 2019

It was easy to find a supplier, communicate with him/her, and paying the amount. Seems that Alibaba has thought about any aspect of doing a business and has tried to make it as simple as possible.

Date of experience: July 28, 2019
Mexico
1 review
0 helpful votes
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Buen Servicio
July 28, 2019

Hasta ahora la experiencia ha sido buena, espero así continúe, recibí a tiempo mis productos y la página es muy amigable para entender, gracias!

Date of experience: July 28, 2019
RU
1 review
0 helpful votes
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Благодарность
July 28, 2019

Очень хороший качественный продукт. Быстро и Удобно выбирать и заказывать. Я очень доволен. Спасибо.

Date of experience: July 28, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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