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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great service/customer service, fast delivery time upon request. Very professional great uniforms for the price look forward to doing more business. Thank you Kristin..
Transaction went smoothly. Seller was responsive and we received the order shortly. The item quality is top-of-the notch. We will surely return and buy again from this seller. Thank you very much!
So good to have a look a lot of supplies and quick service. Easy to use, good supplier, I will use again. Thanks!
I have had nothing but a good experience with Alibaba since the beginning, well, other than that one time in which a seller sent me the wrong color everything else has been smooth sailing, I would definitely recommend Alibaba to anyone.
My order was finished in a shorter amount of time than expected, so I was very satisfied with everything. The quality was up to our standards as well.
I will continue to work with you comfortably and safely... I am ready to continue working... convenient platform
Friendly and easy to work with and prompt in helping us. Thank you for your help we will be make more orders in the near future.
Los proveedores siempre dispuestos a ayudar y resolver dudas técnicas.
Sigan asi y seguiremos haciendo negocios
I had an existing account but recently moved to another state. Trying to place my first order after the move was a little confusing. My supplier tried to help but I think we both were confused with the problem.
Переписка с продавцом прошла быстро и доступно. Товар пришел быстро. Качество хорошее. Проблемм с монтажом не было. Заменили компрессор. Хорошо работает.
No Problems, great communication, great products, very professional,
Trade assurance is great, will deal again...
You beat Amazon on quality and service 5star I have used Alibaba for around 6 years and have never had any issues at all, all good
Excellent quality piece of art. First ever shopping with Alibaba. The seller provided great communication throught the process. I highly recommend this seller.
Great service, follow up and order was delivered in full exactly what we wanted, well done to all. Can certainly recommend your website and product choice.
The process is really fast from ordering the product to the delivery at home. Trustworthy services and supplier. Product is of good quality and same as what is shown in the photo. For a first time in alibaba, I was really impressed of the service.
The sales representative patiently helped me for the design and the specifications during many weeks even before my first order.
The products arrived in few days and didn't disappoint my expectations. Great!
They raise the level of trust and quality in Alibaba and, more general, in all the Chinese market. Thanks!
The indoor golf mat is excellent. I am happy with the condition. However, the supplier agreed to send 3 golf balls as a complimentary gift but did not do it as promised.
FAST REPLY AND RELYABLE. GET A BEST PRICE FROM ALIBABA, I WILL BUY IT AGAIN AS Every manufacturing process comply with the ISO9001:2000 system standard and SEDEX factory inspections.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

