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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I liked the easy with which one can make payment, the updates and the final delivery.the products are of good quality from supplier
I am pleased that I came across this buisness. Pleasure to do buisness with. I look forward to the next transaction.
This company is helpful and friendly. They are there to help and listen to our problems and needs. This is a pleasure to work with them. I will surely continue so.
I was having a transaction with a supplier but there were some hidden chargers through the wire transfer. I would like to have a clearer list of charges for each payment method. I would like to have a direct link make the transaction. I felt uncomfortable with this section only. The rest i would give excellent rate.
There is no option providing billing and shipping address in my account. Shipper could not understand the importance of mentioning right address. If there was an option to enter the address at the order, I would have not faced an issue in the customs clearance on the last order.
For 1st time having any experience with Alibaba, It was easy to navigate and understand what step of the process you are on at all times. Easily manageable!
Can be a trusted order transaction platform, buyers have confidence since alibaba provides a refund system that if the order has not been fulfilled.
A great online platform with a lot of attention for the user experience as well as for the protection of the buyers!
The Communication center is very user friendly.
Product is what I expected. Great customer service and delivery was fast. Satisfied with overall experience.
The global economy is here, and Alibaba.com has paved the way for international commerce. My initial order was filled accurately and promptly, and Alibaba.com made them easy to find.
You were very helpful and gave me a detailed explanation.
You are a very reliable seller and want to keep a good relationship for a long time
Thank you for the fast shipping
The hats turned out great and the process was easy. Tolanx was very helpful and walked me through the design, samples, and ultimately production of great branded hats for my business.
Good service, fast delivery, good quality products & prompt responses to enquiries. I will be using this supplier again.
This was my first purchased from Alibaba, so many choices, good prices and most suppliers are welling to get you what you need. Thank you Alibaba
Very good goods and cheaper prices with money back guaranty and easy to buy with free of mind there is bigger supplier on this website
I am pleased with the price and service. I haven't used the product yet, but it looks like a quality product.
Happy to make a business, very professional the team of this company and I will make a business with them
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

