Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Namibia
1 review
0 helpful votes
Follow veny O.
Unfollow veny O.
Share Review
Report Review

A very good platform to do business
August 15, 2019

I liked the easy with which one can make payment, the updates and the final delivery.the products are of good quality from supplier

Date of experience: August 15, 2019
California
1 review
0 helpful votes
Follow Andrew R.
Unfollow Andrew R.
Share Review
Report Review

Great Transaction
August 15, 2019

I am pleased that I came across this buisness. Pleasure to do buisness with. I look forward to the next transaction.

Date of experience: August 14, 2019
Canada
1 review
0 helpful votes
Follow Olivier P.
Unfollow Olivier P.
Share Review
Report Review

This company is helpful and friendly. They are there to help and listen to our problems and needs. This is a pleasure to work with them. I will surely continue so.

Date of experience: August 14, 2019
Malaysia
1 review
0 helpful votes
Follow Sng L.
Unfollow Sng L.
Share Review
Report Review

A clearer payment amount
August 15, 2019

I was having a transaction with a supplier but there were some hidden chargers through the wire transfer. I would like to have a clearer list of charges for each payment method. I would like to have a direct link make the transaction. I felt uncomfortable with this section only. The rest i would give excellent rate.

Date of experience: August 14, 2019
Australia
1 review
0 helpful votes
Follow Sam W.
Unfollow Sam W.
Share Review
Report Review

Sambaba
August 15, 2019

Nothing perfect any where but we are very satisfied with alibaba services.
As alibaba is our main communication site with our buyer.

Date of experience: August 14, 2019
India
1 review
0 helpful votes
Follow Sridhar Y.
Unfollow Sridhar Y.
Share Review
Report Review

Address
August 15, 2019

There is no option providing billing and shipping address in my account. Shipper could not understand the importance of mentioning right address. If there was an option to enter the address at the order, I would have not faced an issue in the customs clearance on the last order.

Date of experience: August 14, 2019
Philippines
1 review
0 helpful votes
Follow Ibonne Z.
Unfollow Ibonne Z.
Share Review
Report Review

Thank you
August 15, 2019

Fast, professional and safe. Hope to sell here soon. Thank you very much. Just starting and hope to have more transaction soon

Date of experience: August 14, 2019
Minnesota
1 review
0 helpful votes
Follow Nick H.
Unfollow Nick H.
Share Review
Report Review

1st Alibaba Experience
August 15, 2019

For 1st time having any experience with Alibaba, It was easy to navigate and understand what step of the process you are on at all times. Easily manageable!

Date of experience: August 14, 2019
TW
1 review
0 helpful votes
Follow Bob N.
Unfollow Bob N.
Share Review
Report Review

Can be a trusted order transaction platform, buyers have confidence since alibaba provides a refund system that if the order has not been fulfilled.

Date of experience: August 14, 2019
Belgium
1 review
1 helpful vote
Follow Sarah C.
Unfollow Sarah C.
Share Review
Report Review

Userfriendly
August 15, 2019

A great online platform with a lot of attention for the user experience as well as for the protection of the buyers!
The Communication center is very user friendly.

Date of experience: August 14, 2019
Canada
1 review
0 helpful votes
Follow Carolyn H.
Unfollow Carolyn H.
Share Review
Report Review

Great experience
August 15, 2019

Product is what I expected. Great customer service and delivery was fast. Satisfied with overall experience.

Date of experience: August 14, 2019
Canada
1 review
0 helpful votes
Follow Andrew D.
Unfollow Andrew D.
Share Review
Report Review

The future of trade
August 15, 2019

The global economy is here, and Alibaba.com has paved the way for international commerce. My initial order was filled accurately and promptly, and Alibaba.com made them easy to find.

Date of experience: August 14, 2019
KR
1 review
0 helpful votes
Follow John V.
Unfollow John V.
Share Review
Report Review

Very kindly
August 15, 2019

You were very helpful and gave me a detailed explanation.
You are a very reliable seller and want to keep a good relationship for a long time
Thank you for the fast shipping

Date of experience: August 14, 2019
Guam
1 review
0 helpful votes
Follow Daniel H.
Unfollow Daniel H.
Share Review
Report Review

Tolanx was great!
August 15, 2019

The hats turned out great and the process was easy. Tolanx was very helpful and walked me through the design, samples, and ultimately production of great branded hats for my business.

Date of experience: August 14, 2019
Australia
1 review
0 helpful votes
Follow Douglas G.
Unfollow Douglas G.
Share Review
Report Review

Happy
August 15, 2019

Good service, fast delivery, good quality products & prompt responses to enquiries. I will be using this supplier again.

Date of experience: August 14, 2019
Georgia
1 review
0 helpful votes
Follow Scott H.
Unfollow Scott H.
Share Review
Report Review

EXCELLENT
August 15, 2019

This was my first purchased from Alibaba, so many choices, good prices and most suppliers are welling to get you what you need. Thank you Alibaba

Date of experience: August 14, 2019
GB
1 review
0 helpful votes
Follow maqsood B.
Unfollow maqsood B.
Share Review
Report Review

Good platefarm for buying goods
August 14, 2019

Very good goods and cheaper prices with money back guaranty and easy to buy with free of mind there is bigger supplier on this website

Date of experience: August 14, 2019
Peru
1 review
0 helpful votes
Follow Rafael J.
Unfollow Rafael J.
Share Review
Report Review

Very good
August 14, 2019

Product received in good order and you agree with the offer, I am very grateful. Thank you very much.

Date of experience: August 14, 2019
California
2 reviews
1 helpful vote
Follow Hung G.
Unfollow Hung G.
Share Review
Report Review

Good transaction
August 14, 2019

I am pleased with the price and service. I haven't used the product yet, but it looks like a quality product.

Date of experience: August 14, 2019
Utah
1 review
0 helpful votes
Follow Jorge P.
Unfollow Jorge P.
Share Review
Report Review

Really good experience
August 14, 2019

Happy to make a business, very professional the team of this company and I will make a business with them

Date of experience: August 14, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos