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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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Light up serving tray
August 16, 2019

Wonderful product cant wait for people to see it in my new club. Very quick delivery and good quality.

Date of experience: August 16, 2019
Poland
1 review
0 helpful votes
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Everything ok
August 16, 2019

I safisfied of using alibaba for now and I plan more bussineses in the future. Ive met only honest supliers on your website. Its also good that you provide statistics about their past activity.

Date of experience: August 16, 2019
NL
1 review
0 helpful votes
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Good, fast & reliable service
August 16, 2019

Wonderful experiece, no issues. Shipping, the product itself, and communication with the selling company was good.

Date of experience: August 16, 2019
Virginia
1 review
0 helpful votes
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Jackets
August 16, 2019

Professionally made and everything is 5 star quality! Production time as fast and no issues! Repeat customer here.

Date of experience: August 16, 2019
Mexico
1 review
0 helpful votes
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Execlente proveedor
August 16, 2019

Todo a tiempo y en forma, trato amable y cordial
Muy buen producto a buen precio y calidad
Muy buen proveedor amable y rapido en su embarque

Date of experience: August 16, 2019
Canada
1 review
0 helpful votes
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Alibaba.com Excellent Experience
August 16, 2019

Great site maneouverability. Excellent search options, great platform for messaging, payment and security.

Date of experience: August 16, 2019
New York
1 review
0 helpful votes
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A Perfect Purchasing Experience
August 16, 2019

I was in need of a product that was hard-to-find. After trying Alibaba I was able to locate exactly what I needed fairly quickly and I was put in touch with a number of companies. One company in particular, with a sales professional named Eliza, was completely helpful. I am very happy that I tried Alibaba and will not hesitate to use them in the future. Thank you Alibaba!

Date of experience: August 16, 2019
Malawi
1 review
0 helpful votes
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The best online website
August 16, 2019

This is the best online website i have used in years, I have always received quality items from suppliers with alibaba than other online shopping website.

Date of experience: August 16, 2019
Wisconsin
1 review
0 helpful votes
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Very Happy Customer
August 16, 2019

I sent a statement letting the vendor know that I was interested in buying one of their products. And asked how much for a specific quanity cost. They reponded. I placed my order. The customer service in easy, unstanding, great comunication. Packaging well taken care of. No problems, love that! Because of the ease of the experience I have completed at least 7 orders with them. From different vendors.

Date of experience: August 16, 2019
NL
1 review
0 helpful votes
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Very good suplier
August 16, 2019

Very helpful and good products with special thanks to mary.
She is very helpful and gives correct answers to all your questions.

Kind regards,

Maxim de bijl

Date of experience: August 16, 2019
South Africa
1 review
0 helpful votes
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Excellent Communication
August 16, 2019

Always in contact and being kept up to date on orders. Friendly and professional and so far always received original components as requested.
Will recommend to others and will continue to do business.

Date of experience: August 16, 2019
Michigan
1 review
0 helpful votes
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Light order
August 16, 2019

Great! I'm a first time Alibaba customer and It worked out great, I will be using this site again, thanks

Date of experience: August 16, 2019
Thailand
1 review
0 helpful votes
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The supplier took care of me very well. They take care of me for all the process, all I need to do is "press PAID".

Date of experience: August 16, 2019
Seychelles
1 review
0 helpful votes
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Gary fan
August 16, 2019

Very good service, very helpful, very good doing business with Gary...

Date of experience: August 16, 2019
Cambodia
1 review
0 helpful votes
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Thanks for the Great platform
August 16, 2019

I really appreciate the platform that you have created which we can directly communicate to supplier rather than going through middle party

Date of experience: August 16, 2019
KR
1 review
0 helpful votes
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Like it
August 16, 2019

Have good experience with buying here. I will introduce to my friend and my colleagues. I will return here soon.

Date of experience: August 16, 2019
Switzerland
1 review
0 helpful votes
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Top Seller
August 16, 2019

The ordering process was uncomplicated. The answers to the inquiries were always prompt and correct. A trust was quickly built up with the salesperson.

Date of experience: August 16, 2019
Colorado
1 review
0 helpful votes
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Alibaba is the online shopping.
August 16, 2019

My first purchase is Highly satisfactory. Shipping, price, and quality. 5 stars. You can purchase as a consumer, not necessarily a wholesaler.

Date of experience: August 15, 2019
India
1 review
0 helpful votes
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Dhl
August 16, 2019

Dhl service was bad. They did not clear the materials at customs soon. They took plenty of time to clear even after submission of documents

Date of experience: August 15, 2019
Florida
1 review
0 helpful votes
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My experience with alibaba
August 16, 2019

My experience contacting, developing the product, following, in general was excellent. My only dissatisfaction was that the packages too 15 days more to arrive.

Date of experience: August 15, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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