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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Wonderful product cant wait for people to see it in my new club. Very quick delivery and good quality.
I safisfied of using alibaba for now and I plan more bussineses in the future. Ive met only honest supliers on your website. Its also good that you provide statistics about their past activity.
Wonderful experiece, no issues. Shipping, the product itself, and communication with the selling company was good.
Todo a tiempo y en forma, trato amable y cordial
Muy buen producto a buen precio y calidad
Muy buen proveedor amable y rapido en su embarque
Great site maneouverability. Excellent search options, great platform for messaging, payment and security.
I was in need of a product that was hard-to-find. After trying Alibaba I was able to locate exactly what I needed fairly quickly and I was put in touch with a number of companies. One company in particular, with a sales professional named Eliza, was completely helpful. I am very happy that I tried Alibaba and will not hesitate to use them in the future. Thank you Alibaba!
This is the best online website i have used in years, I have always received quality items from suppliers with alibaba than other online shopping website.
I sent a statement letting the vendor know that I was interested in buying one of their products. And asked how much for a specific quanity cost. They reponded. I placed my order. The customer service in easy, unstanding, great comunication. Packaging well taken care of. No problems, love that! Because of the ease of the experience I have completed at least 7 orders with them. From different vendors.
Very helpful and good products with special thanks to mary.
She is very helpful and gives correct answers to all your questions.
Kind regards,
Maxim de bijl
Always in contact and being kept up to date on orders. Friendly and professional and so far always received original components as requested.
Will recommend to others and will continue to do business.
Great! I'm a first time Alibaba customer and It worked out great, I will be using this site again, thanks
The supplier took care of me very well. They take care of me for all the process, all I need to do is "press PAID".
I really appreciate the platform that you have created which we can directly communicate to supplier rather than going through middle party
The ordering process was uncomplicated. The answers to the inquiries were always prompt and correct. A trust was quickly built up with the salesperson.
My first purchase is Highly satisfactory. Shipping, price, and quality. 5 stars. You can purchase as a consumer, not necessarily a wholesaler.
Dhl service was bad. They did not clear the materials at customs soon. They took plenty of time to clear even after submission of documents
My experience contacting, developing the product, following, in general was excellent. My only dissatisfaction was that the packages too 15 days more to arrive.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

