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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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New seller on amazon and Alibaba is working out good so far! Helpful staff and vary fast response time on messenger. Vary convenient!
The team were very helpful, knowledgeable and very friendly. The product has exceeded our expectations.
Great Service and fast Shipping. Good quality items and BPA free. They have even bigger variety of other items.
IT was a good experiencia to buyed my order was complete and good quality and the shipment was fast for the provider
I will order again
This system works well, providing security for both the provider and the buyer. I have used it many times for small and large orders.
There were 0 alterations needed! Delivery was in respectable timing and quality was perfect. I am willing to be a valued customer.
Decided to try my first transaction through Alibaba. Everything went smoothly. Shipped from China to US. Thank you for making this work.
Muy buen servicio y puedo tener una buena comunicación con mis proveedores y un buen precio por los productos
Gracias
Very nice service on time. We are happy with the product. Delivdered in eco friendly material. Very sparkly
I have been using alibaba for a few years now. Its always so much fun to see your ideas come to fruition and into a tangible product. I have only ever had ONE vendor not able to fulfill my order and he promptly refunded me all the money. Great website, I love using it!
Every time I deal with a supplier they are eager to help and go above and beyond! Fantastic! There are many options available and I will order again and again!
Great company. Naomi was extremely responsive, knowledgeable, and professional. Our order was delivered as promised and complete in every detail.
Quick shipping, product was exactly what I was expecting. I will be using the balls as rubber feet and as cushions where 2 objects come together.
Very positive experience! Definitely will do it again! Rita at Nanrobot was excellent in providing top line customer service that would encourage me to purchase from this company again in future.
Regards,
Dwayne
I placed a large order with a manufacturer on Alibaba, and he charged me twice for delivery. Once at the point of origin and second time in UK when Fedex delivered the product, they also sent me an enormous bill. The agent at the factory should have warned me about this but pretended that there was nothing else to pay. I am very disappointed with my first experience at Alibaba and hope nothing like this ever happens again.
I decided to give Alibaba a try as it seems just like Wish.com but for large quantity items. The entire process was very much professional and the quality of the items were very satisfactory given the cost of the item was nominal.
Service quality and standards were really satisfactory. We look forward to more business in the future.
Great Experience, easy to communicate, extremely professional, answer every question and every concern..
I saw chilers from AMZ. So. Through alibaba. I find this company. She give me fast reply and grateful service. Good machine. I think will always choose machine from alibaba. There have many machines, a good choose.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

