Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
Follow Fernando E.
Unfollow Fernando E.
Share Review
Report Review

Alibaba is working out good for me!
August 22, 2019

New seller on amazon and Alibaba is working out good so far! Helpful staff and vary fast response time on messenger. Vary convenient!

Date of experience: August 21, 2019
Australia
1 review
0 helpful votes
Follow Heath N.
Unfollow Heath N.
Share Review
Report Review

The team were very helpful, knowledgeable and very friendly. The product has exceeded our expectations.

Date of experience: August 21, 2019
New York
1 review
0 helpful votes
Follow Samir C.
Unfollow Samir C.
Share Review
Report Review

Great Service!
August 22, 2019

Great Service and fast Shipping. Good quality items and BPA free. They have even bigger variety of other items.

Date of experience: August 21, 2019
Mexico
1 review
0 helpful votes
Follow daniel I.
Unfollow daniel I.
Share Review
Report Review

Really good
August 22, 2019

IT was a good experiencia to buyed my order was complete and good quality and the shipment was fast for the provider
I will order again

Date of experience: August 21, 2019
Australia
1 review
0 helpful votes
Follow Damien E.
Unfollow Damien E.
Share Review
Report Review

Good buying and supplying system
August 21, 2019

This system works well, providing security for both the provider and the buyer. I have used it many times for small and large orders.

Date of experience: August 21, 2019
Texas
1 review
0 helpful votes
Follow Christine B.
Unfollow Christine B.
Share Review
Report Review

Love it!
August 21, 2019

There were 0 alterations needed! Delivery was in respectable timing and quality was perfect. I am willing to be a valued customer.

Date of experience: August 21, 2019
Canada
1 review
0 helpful votes
Follow Pierre U.
Unfollow Pierre U.
Share Review
Report Review

Excellent
August 21, 2019

Very professional services, purchased items are of good quality and priced correctly, so far really happy with ALIBABA services. Thank You

Date of experience: August 21, 2019
Pennsylvania
1 review
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

Very easy transaction
August 21, 2019

Decided to try my first transaction through Alibaba. Everything went smoothly. Shipped from China to US. Thank you for making this work.

Date of experience: August 21, 2019
Chile
1 review
0 helpful votes
Follow Johnny A.
Unfollow Johnny A.
Share Review
Report Review

Encuentro todo que necesito
August 21, 2019

Muy buen servicio y puedo tener una buena comunicación con mis proveedores y un buen precio por los productos

Gracias

Date of experience: August 21, 2019
Sweden
1 review
0 helpful votes
Follow ekonomi D.
Unfollow ekonomi D.
Share Review
Report Review

Quick n professional
August 21, 2019

Very nice service on time. We are happy with the product. Delivdered in eco friendly material. Very sparkly

Date of experience: August 21, 2019
Florida
1 review
0 helpful votes
Follow Ann F.
Unfollow Ann F.
Share Review
Report Review

I have been using alibaba for a few years now. Its always so much fun to see your ideas come to fruition and into a tangible product. I have only ever had ONE vendor not able to fulfill my order and he promptly refunded me all the money. Great website, I love using it!

Date of experience: August 21, 2019
Canada
1 review
0 helpful votes
Follow Kate Q.
Unfollow Kate Q.
Share Review
Report Review

Always fabulous service!
August 21, 2019

Every time I deal with a supplier they are eager to help and go above and beyond! Fantastic! There are many options available and I will order again and again!

Date of experience: August 21, 2019
Delaware
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

Great company. Naomi was extremely responsive, knowledgeable, and professional. Our order was delivered as promised and complete in every detail.

Date of experience: August 21, 2019
Utah
1 review
0 helpful votes
Follow Phillip U.
Unfollow Phillip U.
Share Review
Report Review

Small silicone balls
August 21, 2019

Quick shipping, product was exactly what I was expecting. I will be using the balls as rubber feet and as cushions where 2 objects come together.

Date of experience: August 21, 2019
New Zealand
1 review
0 helpful votes
Follow Dwayne Z.
Unfollow Dwayne Z.
Share Review
Report Review

Nanrobot purchase through Alibaba
August 21, 2019

Very positive experience! Definitely will do it again! Rita at Nanrobot was excellent in providing top line customer service that would encourage me to purchase from this company again in future.

Regards,

Dwayne

Date of experience: August 21, 2019
GB
1 review
0 helpful votes
Follow Noor O.
Unfollow Noor O.
Share Review
Report Review

I placed a large order with a manufacturer on Alibaba, and he charged me twice for delivery. Once at the point of origin and second time in UK when Fedex delivered the product, they also sent me an enormous bill. The agent at the factory should have warned me about this but pretended that there was nothing else to pay. I am very disappointed with my first experience at Alibaba and hope nothing like this ever happens again.

Date of experience: August 21, 2019
California
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

Better than Wish
August 21, 2019

I decided to give Alibaba a try as it seems just like Wish.com but for large quantity items. The entire process was very much professional and the quality of the items were very satisfactory given the cost of the item was nominal.

Date of experience: August 21, 2019
Bangladesh
1 review
0 helpful votes
Follow Business S.
Unfollow Business S.
Share Review
Report Review

Great Customer Service
August 21, 2019

Service quality and standards were really satisfactory. We look forward to more business in the future.

Date of experience: August 21, 2019
New Jersey
1 review
0 helpful votes
Follow Elias B.
Unfollow Elias B.
Share Review
Report Review

Great Experience, easy to communicate, extremely professional, answer every question and every concern..

Date of experience: August 21, 2019
China
1 review
0 helpful votes
Follow Carmen N.
Unfollow Carmen N.
Share Review
Report Review

High quality and grateful service
August 21, 2019

I saw chilers from AMZ. So. Through alibaba. I find this company. She give me fast reply and grateful service. Good machine. I think will always choose machine from alibaba. There have many machines, a good choose.

Date of experience: August 21, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos