Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow DONNA N.
Unfollow DONNA N.
Share Review
Report Review

Neck hammock
August 21, 2019

This is only sample, we need to review with team. So far it's quite good & on time shipment & delivery.

Date of experience: August 20, 2019
Nigeria
1 review
0 helpful votes
Follow ace B.
Unfollow ace B.
Share Review
Report Review

Great job
August 21, 2019

Nice platform, makes supplier sit up where they are lagging, gives room for more competitive products customers can choose from

Date of experience: August 20, 2019
Samoa
1 review
0 helpful votes
Follow Esera X.
Unfollow Esera X.
Share Review
Report Review

Good Job
August 21, 2019

I believe that the shipping company and the sending of the product is fantastic, hopefully there would be more products orders in the future because I am now confirms on products I received it now.

Date of experience: August 20, 2019
Argentina
1 review
0 helpful votes
Follow Christian M.
Unfollow Christian M.
Share Review
Report Review

Excelent app
August 21, 2019

Es una aplicación facil de usar y permite encontrar proveedores muy rápidamente y seguros. Es confiable y muy util.

Date of experience: August 20, 2019
Peru
1 review
0 helpful votes
Follow Andy V.
Unfollow Andy V.
Share Review
Report Review

Muy amigable la pagina, se hace facil buscar el producto o el proveedor que uno desea. Pagar de forma seguro que es algo muy impotante.

Date of experience: August 20, 2019
Australia
1 review
0 helpful votes
Follow Danny X.
Unfollow Danny X.
Share Review
Report Review

Fantastic source of suppliers
August 21, 2019

As a first time looking into this market I was a little nervous on how to proceed. After dealing with many suppliers this process has become very simple. The suppliers have been excellent to deal with and it does not take very long at all to work out how Alibaba works.

Date of experience: August 20, 2019
Australia
2 reviews
0 helpful votes
Follow Lammert R.
Unfollow Lammert R.
Share Review
Report Review

I'm a product
August 21, 2019

The goods were as per the site description and communications via Alibaba site was easy.
The supplier was helpful and assisted with pricing and Drop Shipping to our address.
Quality of the Bags was good and the finish excellent

Date of experience: August 20, 2019
Michigan
1 review
0 helpful votes
Follow Charles W.
Unfollow Charles W.
Share Review
Report Review

My First Order!
August 21, 2019

It was a little difficult for me to understand it first but after watching a YouTube video I caught on really well thank you for my first order!

Date of experience: August 20, 2019
BO
1 review
0 helpful votes
Follow Edson E.
Unfollow Edson E.
Share Review
Report Review

My experience con Alibaba was great. I believe is just a matter of finding the right supplier so you have a great experience buying and receiving your goods according to your demands

Date of experience: August 20, 2019
California
1 review
0 helpful votes
Follow Karina I.
Unfollow Karina I.
Share Review
Report Review

Great Product
August 20, 2019

Great product, great customer service, super friendly, fast and easy to communicate. I will buy it again for sure.

Date of experience: August 20, 2019
Louisiana
1 review
0 helpful votes
Follow PGM D.
Unfollow PGM D.
Share Review
Report Review

Buen servicio al cliente
August 20, 2019

Los asesores de productos en general buenos asesores y competentes.
Hay que tener en cuenta los filtros para dar con una empresa seria y responsable.
Página de internet seria, nombre de la empresa, años de servicio y experiencia en el mercado, y transacciones por año, ingresos y datos adicionales que indiquen la seriedad de la empresa.
Los envíos de muestra de buena calidad hasta ahora.

Date of experience: August 20, 2019
Minnesota
1 review
0 helpful votes
Follow Sam U.
Unfollow Sam U.
Share Review
Report Review

Wonderful experience with these guys; Amy who was my contact had perfect English and made the experience very smooth. Customization was perfect, and shipping was fast and before the expected shipping date. Batteries were super high quality and fit/finish was great.

Date of experience: August 20, 2019
Argentina
1 review
0 helpful votes
Follow Agustin G.
Unfollow Agustin G.
Share Review
Report Review

Lots of products
August 20, 2019

Here I could find a lots of products that I needed! Everything is here and the posibility of stay in contact by message with the supplier is great!

Date of experience: August 20, 2019
Colorado
1 review
0 helpful votes
Follow Lisa E.
Unfollow Lisa E.
Share Review
Report Review

Rockstar service!
August 20, 2019

The service and quality of products I've ordered through Alibaba has been excellent. Top notch, the orders have shipped fast, and products are exactly what I expected. I will continue to use Alibaba as it has been an easy and seamless experience! Exceeded expectations.

Loading...
Loading...
Date of experience: August 20, 2019
Canada
1 review
0 helpful votes
Follow Jeff N.
Unfollow Jeff N.
Share Review
Report Review

Moissanite order
August 20, 2019

First time using Alibaba and it was terrific! Items and quality as described. The entire experience was hassle free.

Date of experience: August 20, 2019
TZ
1 review
0 helpful votes
Follow Ndimangwa V.
Unfollow Ndimangwa V.
Share Review
Report Review

Excellent
August 20, 2019

Excellent, it is easier to search product, well and organized platform for price negotiation, can easily monitor the status of the order.

Great platform

Date of experience: August 20, 2019
Peru
1 review
0 helpful votes
Follow manolo N.
Unfollow manolo N.
Share Review
Report Review

Good
August 20, 2019

Easy access, quick response and with respect to payments very friendly and safe, every order request arrives on time and in good condition

Date of experience: August 20, 2019
Canada
1 review
0 helpful votes
Follow Cam H.
Unfollow Cam H.
Share Review
Report Review

I own a general goods store in Vancouver. I sell many things ranging from Cell phone cases, to general home good appliances. I've been ordering a couple hundred units of different things. I'm amazed at the quality, response time, and turn around in terms of shipment alibaba and the merchants offer. Prices are quite good. The site is easy to navigate, and communicate. ( I would hope one day we may opt into using our own courier account numbers opposed to the merchant ones. As the shipping rates are a little bit high.)

Date of experience: August 20, 2019
Mexico
1 review
0 helpful votes
Follow Juan H.
Unfollow Juan H.
Share Review
Report Review

EXCELENTE
August 20, 2019

GRAN VARIEDAD DE PRODUCTOS, SENCILLO DE CONTACTAR A PROVEEDORES Y LO MEJOR, PRECIOS BAJOS. SIN DUDA UNA DE LAS MEJORES PAGINAS PARA COMPRAR EN LINEA.

Date of experience: August 20, 2019
Florida
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Security and Trust
August 20, 2019

In my opinion, when I decide to negotiate with a supplier, I am sure that behind both of them there is one that works to ensure that everything develops to the fullest. Alibaba is a system that helps preserve good relationships and dealings for a long time with a minimum of problems.
When a problem arises, they are there so that these are solved in the best way.
Thank you

Date of experience: August 20, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos