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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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Excellent - Thank you AAA+++ - Quality is very good and looks a very good purchase so far. Happy with price and shipment time from supplier

Date of experience: September 22, 2019
Australia
1 review
0 helpful votes
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Could not have been better!
September 23, 2019

The product quality was excellent! The shipping was faultless! The staff were prompt very helpful!
I will deal with this supplier again. In fact their excellent customer service restored my faith in buying directly from Asia.

Date of experience: September 22, 2019
New Zealand
1 review
0 helpful votes
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Fantastic service
September 23, 2019

Our product arrived only 4 days after being ordered, very well packed too. Great service thank you.

Date of experience: September 22, 2019
Jamaica
1 review
0 helpful votes
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Assurance
September 23, 2019

This my third time on Alibaba. No problems. With a lot of cash at stake. Its good to have insurance. I wont do business without it, Alibaba gives me the insurance and i appreciate that.

Date of experience: September 22, 2019
Florida
1 review
0 helpful votes
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Good
September 23, 2019

The product is very good, we are satisfied with the quality, I recommend that you buy on alibaba,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: September 22, 2019
Germany
1 review
0 helpful votes
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1. I like to get a better translation in german
2. I little bit easier payment-system like paypal
3. Not so many promotion in my mailbox

Date of experience: September 22, 2019
Australia
1 review
0 helpful votes
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A highly competent platform
September 23, 2019

I have mainly had really good experiences on Alibaba. Their trade assurance is definitely peace of mind. I will continue to use Alibaba to source most of my product range.

Date of experience: September 22, 2019
New York
1 review
0 helpful votes
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Mostly good
September 23, 2019

Alibaba is great for what it's meant for - finding wholesalers in foreign countries. The problem is there is usually a language barrier, and the unit price/ MOQ is usually inaccurate in the summary box for a seller.

Date of experience: September 22, 2019
Indiana
1 review
0 helpful votes
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Tributyrin purchase
September 23, 2019

I received my product in a very timely delivery and seller representative was helpful throughout process

Date of experience: September 22, 2019
Libya
1 review
0 helpful votes
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Its was perfect
September 22, 2019

Everything was easy and smooth
This is not my first order and i will not be my last.

Alibaba's website makes trading easier

Thanks

Date of experience: September 22, 2019
GB
1 review
0 helpful votes
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My 1st Order
September 22, 2019

Very easy transaction with all aspects covered by Alibaba service will definitely use again looking forward to my next order

Date of experience: September 22, 2019
Australia
1 review
0 helpful votes
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EASY AS 1,2 and Deliver
September 22, 2019

Scary at first, placed the order and there was nothing to it really...

Date of experience: September 22, 2019
Australia
1 review
0 helpful votes
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Art decoration work on canvas
September 22, 2019

Shipping time: 2019-09-09 00:43:37, Date received: 2019-09-19.
It takes 10 days to receive the products from their factory in China to Melbourne, Australia. It is very fast. The package is in good quality and no damage in transportation.

The work in on canvas of good quality and very close to the description and the figure shown on the website. I would recommend others to buy the products.

Date of experience: September 21, 2019
Qatar
1 review
0 helpful votes
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Very trust and fast
September 22, 2019

All suppliers is friendly and fasting reply actually they are nice and trustable.
We still have more work to do here

Date of experience: September 21, 2019
GB
1 review
0 helpful votes
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Cameroon Flag pin (5 Star service)
September 22, 2019

The transaction went very well, payment went through without any website error codes. Easy to select product, parcel cleared customs with out any problems (It was with Customs for a week but still cleared.)

Date of experience: September 21, 2019
California
1 review
0 helpful votes
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Fantastic Company
September 22, 2019

I so enjoyed working with this company. They were fast, efficient and very professional. Thank you for a pleasant transaction.

Date of experience: September 21, 2019
Portugal
1 review
0 helpful votes
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My experience as a buyer on Alibaba
September 21, 2019

I avoid that i have a lot to learn about the way ir works.
RFQ, supliers, how to make enquires and so on.

I must learn a lot in order to get the best from the organisation.

Date of experience: September 21, 2019
GB
1 review
0 helpful votes
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E bike parts
September 21, 2019

Both times i have ordered from this site i have had no problems at all and the sellers have been very good.
I had good communication with the sellers and delivery was very good.
Also you are covered if the seller fails to send your item.

Date of experience: September 21, 2019
TZ
1 review
0 helpful votes
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5 star service
September 21, 2019

Overall I receive a service and was beyond my expectations, received my all support I needed and sample was delivered on time

Date of experience: September 21, 2019
Florida
1 review
0 helpful votes
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Excellent place to do business on
September 21, 2019

No problems, that says it all. The company I deal with is prompt and courteous. That is more than I can say about the last (local) company I was dealing with.

Date of experience: September 21, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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