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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Excellent - Thank you AAA+++ - Quality is very good and looks a very good purchase so far. Happy with price and shipment time from supplier
The product quality was excellent! The shipping was faultless! The staff were prompt very helpful!
I will deal with this supplier again. In fact their excellent customer service restored my faith in buying directly from Asia.
Our product arrived only 4 days after being ordered, very well packed too. Great service thank you.
This my third time on Alibaba. No problems. With a lot of cash at stake. Its good to have insurance. I wont do business without it, Alibaba gives me the insurance and i appreciate that.
The product is very good, we are satisfied with the quality, I recommend that you buy on alibaba,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
1. I like to get a better translation in german
2. I little bit easier payment-system like paypal
3. Not so many promotion in my mailbox
I have mainly had really good experiences on Alibaba. Their trade assurance is definitely peace of mind. I will continue to use Alibaba to source most of my product range.
Alibaba is great for what it's meant for - finding wholesalers in foreign countries. The problem is there is usually a language barrier, and the unit price/ MOQ is usually inaccurate in the summary box for a seller.
I received my product in a very timely delivery and seller representative was helpful throughout process
Everything was easy and smooth
This is not my first order and i will not be my last.
Alibaba's website makes trading easier
Thanks
Very easy transaction with all aspects covered by Alibaba service will definitely use again looking forward to my next order
Scary at first, placed the order and there was nothing to it really...
Shipping time: 2019-09-09 00:43:37, Date received: 2019-09-19.
It takes 10 days to receive the products from their factory in China to Melbourne, Australia. It is very fast. The package is in good quality and no damage in transportation.
The work in on canvas of good quality and very close to the description and the figure shown on the website. I would recommend others to buy the products.
All suppliers is friendly and fasting reply actually they are nice and trustable.
We still have more work to do here
The transaction went very well, payment went through without any website error codes. Easy to select product, parcel cleared customs with out any problems (It was with Customs for a week but still cleared.)
I so enjoyed working with this company. They were fast, efficient and very professional. Thank you for a pleasant transaction.
I avoid that i have a lot to learn about the way ir works.
RFQ, supliers, how to make enquires and so on.
I must learn a lot in order to get the best from the organisation.
Both times i have ordered from this site i have had no problems at all and the sellers have been very good.
I had good communication with the sellers and delivery was very good.
Also you are covered if the seller fails to send your item.
Overall I receive a service and was beyond my expectations, received my all support I needed and sample was delivered on time
No problems, that says it all. The company I deal with is prompt and courteous. That is more than I can say about the last (local) company I was dealing with.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

