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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Every went in a really smoothly way and trade by these means result to be so easy. Interface is complete and gives you another channel to interchange information with the supplier
Was a little skeptic at first, but the platform is easy to use and I was very satisfied with the results. Already made my second purchase with another manufacturer.
He hecho varias compras del mismo proveedor, siempre han sido rápidos en la entrega, con un buen producto. Es por eso que es mi proveedor de confianza.
Very fast delivery, as promised.! Normally it takes a long time to deliver to the Netherlands because also the custom clearance takes a long time.
This time it took only 7 days!
The best experience, good service,
All excellent in the purchase, no intermediation required,
Hopefully the claims will behave the same, because if they fail, they do not give guarante
Great experience and very pleased with their professional attitude. They have very supportive staff who always help you and provide full information all the times.
They sent me bad products! Do not buy from this company!
They sell furniture but sell sub standard furniture, and are refusing to send me my products or a refund
Safe and with infinite possibilities. Without doubt one of the main platforms in these times. It facilitates the entire process of trade.
Love dealing with Vicky and the rest... I have told people to buy from you all... I will use you guys for all my needs...
Ty kirk
I couldn't be more grateful to Alibaba for offering me such great suppliers and so convenient! They have really helped kick start my business!
I felt delighted with Alibaba, I could search between many, many different option of product I was looking for and Alibaba made reliable to work in.
Thank you very much for it.
Friendly invitation to meet new suppliers on this portal. Good product presentation and fast delivery.
Nice and well done. Quality products? We already are Alibaba customer for a while now, are we are not disappointed at all.
I had a great experience with this supplier. The seller is quick to answer any questions and do so helpfully.
Every thing is work that i ask and discuss. Recomended trading site. My first order was this, but im sure i will use again.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

