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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Argentina
1 review
0 helpful votes
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Fast and Clean interface
September 23, 2019

Every went in a really smoothly way and trade by these means result to be so easy. Interface is complete and gives you another channel to interchange information with the supplier

Date of experience: September 23, 2019
Belgium
1 review
0 helpful votes
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Tres bien
September 23, 2019

Beaucoup de choix de fournisseurs et assez facile de trouver les articles qui nous intéresse. Communication très bien.

Date of experience: September 23, 2019
Mexico
1 review
0 helpful votes
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Amazing
September 23, 2019

I feel safe, all tools in this plataform makes an amazing experinece y E-commerce, I´m grateful with alibaba.

Date of experience: September 23, 2019
New York
1 review
0 helpful votes
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So Far So Good
September 23, 2019

Was a little skeptic at first, but the platform is easy to use and I was very satisfied with the results. Already made my second purchase with another manufacturer.

Date of experience: September 23, 2019
Paraguay
1 review
0 helpful votes
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Satisfactorio, Confiable y rápido.
September 23, 2019

He hecho varias compras del mismo proveedor, siempre han sido rápidos en la entrega, con un buen producto. Es por eso que es mi proveedor de confianza.

Date of experience: September 23, 2019
NL
1 review
0 helpful votes
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Express delivery
September 23, 2019

Very fast delivery, as promised.! Normally it takes a long time to deliver to the Netherlands because also the custom clearance takes a long time.
This time it took only 7 days!

Date of experience: September 23, 2019
Switzerland
1 review
0 helpful votes
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Directeur
September 23, 2019

Easy to choose the best offer and to place my order, i found a good machine for my use and thedelivery time, i'm satisfied.

Date of experience: September 23, 2019
Colombia
1 review
0 helpful votes
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Goos service
September 23, 2019

The best experience, good service,
All excellent in the purchase, no intermediation required,
Hopefully the claims will behave the same, because if they fail, they do not give guarante

Date of experience: September 23, 2019
Australia
1 review
0 helpful votes
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Excellent and top of my list
September 23, 2019

Great experience and very pleased with their professional attitude. They have very supportive staff who always help you and provide full information all the times.

Date of experience: September 23, 2019
Nigeria
1 review
0 helpful votes
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They sent me bad products! Do not buy from this company!
They sell furniture but sell sub standard furniture, and are refusing to send me my products or a refund

Date of experience: September 23, 2019
Florida
1 review
0 helpful votes
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The best site.
September 23, 2019

Safe and with infinite possibilities. Without doubt one of the main platforms in these times. It facilitates the entire process of trade.

Date of experience: September 23, 2019
Tennessee
1 review
0 helpful votes
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Love this Place
September 23, 2019

Love dealing with Vicky and the rest... I have told people to buy from you all... I will use you guys for all my needs...

Ty kirk

Date of experience: September 23, 2019
GB
1 review
0 helpful votes
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Very happy
September 23, 2019

I couldn't be more grateful to Alibaba for offering me such great suppliers and so convenient! They have really helped kick start my business!

Date of experience: September 23, 2019
Spain
1 review
0 helpful votes
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I felt delighted with Alibaba, I could search between many, many different option of product I was looking for and Alibaba made reliable to work in.
Thank you very much for it.

Date of experience: September 23, 2019
Germany
1 review
0 helpful votes
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Good idea
September 23, 2019

Friendly invitation to meet new suppliers on this portal. Good product presentation and fast delivery.

Date of experience: September 23, 2019
GB
1 review
0 helpful votes
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Great
September 23, 2019

Very Good product just as i expected it should be very solid and sounds great it helps improve and reinforce the sound

Date of experience: September 23, 2019
France
1 review
0 helpful votes
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Excellent
September 23, 2019

Nice and well done. Quality products? We already are Alibaba customer for a while now, are we are not disappointed at all.

Date of experience: September 23, 2019
Australia
1 review
0 helpful votes
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Back Pack
September 23, 2019

My experience with Ali baba is good. I was requesting advice for trade insurance. The assistant helped me as much as possible.

Date of experience: September 23, 2019
California
1 review
0 helpful votes
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Great supplier
September 23, 2019

I had a great experience with this supplier. The seller is quick to answer any questions and do so helpfully.

Date of experience: September 23, 2019
Hungary
1 review
0 helpful votes
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First order every thing is OK.
September 23, 2019

Every thing is work that i ask and discuss. Recomended trading site. My first order was this, but im sure i will use again.

Date of experience: September 23, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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